Lin Air Service Co

Called them on the 11th, a Sunday morning - we have alternative heat so we did not identify our need as urgent. Within 10 minutes of the call to Lin-Air we received  return call from Brad on call tech.  No urgent need so agreed to Lin-Air calling us the next day between 0800 and 0830, received the call at 0830. Work scheduled for same day between 0900 - 1200. Call at 1010, tech on the way.  Dave arrived at 1045. Trouble identified at 1100. 1120 part located across town. Agreed to a 1600 repair, again, we did not have an urgent need for a fix and we though it only fair to have him answer a couple of calls as he traveled back across town. Called Lin-Air at 1620 to inquire about repair, Dave arrived at 1625. 1645 blower unit installed and heat is flowing again. Fix complete. Dave departed at 1700.
Dave showed a great working knowledge of our unit, identified the problem in minutes.  No second guessing when diagnosing the problem or when installing the working blower assembly. No pushing any unneeded work or maintenance plan of any kind.  No surprises, good experience from our point of view.

Heat went out a few days before the end of the year.  I'm a home inspector so took a crack at figuring out what was wrong and discovered that the heat exchanger had failed.  I called Lin Air and owner Brent called me back.  I described what I was seeing and he agreed with the diagnosis.  Given the age of the unit and the cost of replacing a heat exchanger, we both agreed replacing whole unit was the best option.  He gave me a few different unit options and prices.  I called back the next day and agreed to go forward with a new unit.  On new years eve, they actually came earlier than promised with the new unit.  By 12:30 the work was all done.  The overall service was exceptional.  They installed a new drain line and stand for mounting the unit.  Brent told me that the ductwork sheet metal was done somewhat incorrectly with the old unit and corrected that along with the gas line that too close to the unit.
This is a family owned business and the service I got reflected the personalized nature of doing business with someone who values their clients.  I would recommend Lin Air to anyone who needs an HVAC contractor.

Everything went well.

Very responsive. Extremely professional - service is scheduled promptly and completed efficiently

They were on time, did a professional job. We'll use them again

Parts were required and the units could not be immediately repaired, but the owner asked to come out to assess the technician?s
findings.  The units are still under warranty, but after several service calls over a year?s time, the original installer has not fixed the problems. The owner himself took a couple of hours to inspect and test the units, then explained in detail the problems and solutions, and although he was willing to provide the extensive re-wiring he felt we should give the original company a final chance to correct the problems. He did not want to charge us for work that should be provided under the warranty, and even diplomatically offered to let them call him for help.  It?s rare to find a company that recognizes the value of extraordinary customer service, and they have certainly earned our loyalty!!

It went great....Removed and replaced in one day.

Our A/C was sounding very loud and wasn't quite doing the job anymore.  It was 15 years old so I guess it was time.  We'd used Lin Air in the past for preventive maintenance and they were great so we decided to call Lin Air again and ask for a quote on a new A/C.  Out of 3 companies they we're the most reasonably priced.
They scheduled the install for 2 weeks later.
They showed up exactly when they said they would and finished the job quickly.  I am very happy with their work.
I would moist definitely recommend Lin Air to all my friends and neighbors.  A great company with an awesome staff.
Thanks.

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Our heating system was making a lot of noise and taking an extremely long time to heat the house. I called and was told they could see me that afternoon. The first day they changed some filters and started to determine where my noise and heating issues lied. They ended up having to come back the next day and were able to determine the wiring issues and the incorrect connection between our heat and A/C. Only charged us for 2 hours of labor...very fair. Our heat has been working excellent and quietly every since. I HIGHLY recommend Lin Air Service Co.

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We would use them again in the future.

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I called for a preventive AC Check Up.  But then they asked me if anything was wrong.  Well, no, AC working fine.  But I happen to have one room that never gets as cold or warm as the others.  This changed how they wrote my ticket, and they sent out a duct specialist.  So I did not get the AC Check Up I was seeking, though got a quote for duct work that would fix the problem.

The Angie's List rate for AC check up was $65. Received a bill for $80, and call company.  They realized the confusion in service I was seeking, and sent out the AC guy that week to do the actual AC Check Up at no additional charge.

I will definitely use them in the future, they were fair and made everything right.  A neighbor also recommends them.

They were very professional and very friendly. I was very impressed. The cost was only the cost of a service call. The thermostat is working great. I found the company on Angie's list. They were on time and got the job done very quickly.

They are very reasonably priced. They are a very, very honest company.

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On Monday the north HVAC unit on our house began to blow hot air.  I called Lin-Air to have them come and check it out.  Due to the high temperatures in the valley and the usual flood of service calls that attend such temperatures they were booked until Thursday but promised to make it sooner if possible.  True to their word they called Wednesday morning and said a technician was in the area and could come and check the offending unit.  Pulling the breaker on the north unit reset its computer and it began to function properly.  Not wanting to take any chances we had the technician perform standard service on both our HVAC units and they checked out OK.  Lin-Air installed both units 7 years ago and has always been there for us when we had any concerns or questions  I have always been pleased with their service and response and highly recommend them for any HVAC needs you may have.

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Great! The tech followed protocol and determined that electricity was not getting to the unit; despite my assurance that I had checked the breakers he looked, reset it, and I am once again enjoying a cool breeze on my most embarrassed face. He refused payment or even a cold drink.
Rock on Lin Air!

The a/c unit went out in July and Lin-air prices were the best, so we went with them.  Layne was very helpful, knowledgeable and professional.  We called Lin-Air recently with a question and they replied back to us within minutes.

After turning my AC on and it not blowing cold, I looked on Angie?s List and found Lin Air. I scheduled an appointment with Dave, who confirmed my compressor needed to be replaced. I'd replaced it through my home warranty less than seven years ago, which was an absolute racket that I didn't want to go through again. I asked about having the entire system replaced, and was quoted $5500-$6000. I decided to do that in lieu of spending $2000+ on a new compressor. Dave waived the $80 service charge for his visit, which was totally reasonable given what I was about to spend but still a pleasant surprise.
I contacted Brent, the owner, that day to schedule the replacement. I have a 32-year-old condo conversion with an indoor pocket fan and coil. There is apparently only one company that still manufactures such a unit, which had to be special ordered. The scheduled day of installation ended up being 17 days later. A little long to wait but not a big deal as this was in April when it was still fairly nice out.
Layne and the installation crew showed up on the scheduled day on time. I'd taken the ceiling panels and T-grid down ahead of time to help speed things up. I then had to leave for a bit and left my brother here. When I got back, they were more than halfway through. They ended up having to run new wire from the thermostat to the unit. My existing touchscreen programmable thermostat also wasn?t compatible with the new heat pump, so they replaced it with a programmable unit they had. All told, the installation took about five hours. The crew was very neat, and laid down cloth everywhere they would be working.
I?d previously purchased one-way register covers to replace the two-way covers in the bedrooms, which, because of their location in the corners, were directing half the flow right up against the wall. The holes in the new covers didn?t quite line up with the existing holes in the duct, so I didn?t want to risk making them bigger. I asked Layne if they?d replace them, and he obliged. It looks like they just angled the screws enough to miss the existing holes though. Not the neatest installation, but the airflow in the bedrooms is much improved. Also, when they replaced my existing thermostat, they took the baseplate but left the face. I didn?t realize until later, but I would have preferred they left it, as I could have then given it to one of my neighbors or even sold it on Craigslist or eBay. I found the thermostat they installed to be bulky and unintuitive, and I ended up replacing it with a Wi-Fi enabled one.
Overall, I am satisfied with their work. The system works well, and I can tell from my bills thus far that it is much more efficient than the old system. The fan is annoyingly loud, however, but being the only option, I have to live with it.