Hybar Windows and Doors

Military Veterans Beware! Awful customer service! I was verbally assaulted via email when I requested that they correct mistakes they had made. 31 July 2023 - Hybar installed a 16-foot-wide door at a cost of $15,600 but forgot to bring the screen. 3 Aug 2023 - The screen was installed, I noticed it had been scratched right on the facing side and painted over. (Pics available). In addition, the screen did not latch properly so the installer just left the pieces taped to the screen door stating he did not know how to make it work? (Pics available) 21 Aug 2023 - I was informed by Holley the on-site supervisor "We will get it all taken care of today" The installer took the screen door and returned only to discover his measurements were off and now the handles did not align properly. (Pics Available) 8 Sep 2023 - I was notified the new screens were in, so I requested compensation for the missed time from work each time they had to return to my home. I was offered a $150 reduction off the $15,600 door. Just a few minutes later I received an email from Holley the onsite supervisor stating, "Don't give them too much of a discount. He's a jerk! She quickly tried to recall the message, but it was too late. The entire Hybar management team was addressed on the email but Holley forgot to delete me so I got to see how she and the company really feels about customers who try to get them to provide a quality product without material defects. I would highly advise all window shoppers and especially Veterans, please seek a company that provides outstanding customer service and stand behind the products they provide. Lt Col R. Coleman, USAF, Ret.