We purchased a $129-minus $30 sales price for a total of $99, pressure washer. We sued it to wash two cars, one a four door car and the other a two door. At the end of the second car, the unit began smoking. It was a fire hazard and as a result, defective. I had the original receipt and attempted to return the item. When I was told that the company was going to charge me a restocking fee, I was livid. I didn't want to buy another pressure washer from the manufacturer, as I didn't trust them. I just wanted my money back. They wanted a (can't remember their percentage) fee to restock the product. I told them they couldn't resell it as it was defective and a fir hazard. They said any product that is returned has a restock fee, if its not an exchange. No, I said, if a product is defective you can't do that, its a violation of law. Needless to say, I got the entire purchase price back. BUT MOST PEOPLE WOULD LIE DOWN FOR THIS AND ITS NOT LEGALLY CORRECT, NOR MORALLY RIGHT.
Description of Work: Refunded my money in full, despite their return policy.
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FAQ
HARBOR FREIGHT TOOLS USA INC is currently rated 4 overall out of 5.
No, HARBOR FREIGHT TOOLS USA INC does not offer free project estimates.
No, HARBOR FREIGHT TOOLS USA INC does not offer eco-friendly accreditations.
No, HARBOR FREIGHT TOOLS USA INC does not offer a senior discount.
No, HARBOR FREIGHT TOOLS USA INC does not offer emergency services.
No, HARBOR FREIGHT TOOLS USA INC does not offer warranties.