Air Pro Master, LLC

One word — outstanding. I’m truly impressed by the way this team works, from the very first phone call to the final installation. Everything was done quickly and smoothly, with zero issues. When they left, the place was spotless — something I really appreciate. I’m very grateful to have worked with this company.

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couldn?t be more pleased with the service I received from Air Pro Master! From the moment I called, their team was professional, friendly, and incredibly responsive. They scheduled a same-day appointment and arrived on time, fully prepared to assess and repair my AC unit. The technician was knowledgeable, courteous, and explained everything in a way I could understand. He quickly diagnosed the issue and had it fixed within an hour?no upselling or unnecessary repairs, just honest, efficient work. What really stood out was their commitment to customer satisfaction. They followed up to make sure everything was working perfectly, and even gave me tips on how to maintain my system to avoid future issues. If you're looking for a trustworthy, skilled, and customer-focused HVAC company, I highly recommend Air Pro Master. They?ve definitely earned a loyal customer!

I reached out to Air Pro Masters because my air conditioner stopped working and the height of 110° weather here in Las Vegas. They were on site very quick. Gave the best price in town after I had another company Try to tell me I needed much more. I am completely satisfied and would recommend Air Pro masters to any and everyone here in the valley. They did awesome work and I’m so happy I reached out when I did!

Air Pro Master did a fantastic job installing our new central A/C unit. From the moment we reached out, they were prompt, professional, and transparent about the process. The team showed up on time, worked efficiently, and left everything clean when they finished. They explained everything clearly—from the system they were installing to how to operate it and maintain it moving forward. The workmanship was top-notch, and the new system works perfectly. It’s made a huge difference in the comfort of our home. Would absolutely recommend them to anyone needing HVAC services in Las Vegas!

Very fast working and reliable.

Excellent Job installed a 3 Ton System on my home

Lindsey was super polite and checked our AC system to make sure it was getting all proper voltage readings etc. The routine checkup was only about $70 which I thought was fair.

I was totally pleased with the process from star to finish. My tech was on time, knowledgeable and totally professional. I am very happy.

The sales technician was very knowable and friendly. the installation technicians were very friendly and kept the area clean. They explained very thing that was questioned.

Friendly customer service, efficient and fast.

The company is very professional, staff and the boss are very efficient. Highly recommended

They did an excellent job. They were able to bring our water heater up to code with a reasonable price. The plumber that did the work was very knowledgeable and helpful.

seemed to be done correctly. seemed very knowledgeable. Answered all my questions. Very efficient. water heater not leaking so I am happy. would recommend.

THESE PEOPLE ARE A COMPLETE JOKE!!! I had the extreme misfortune of being assigned to Air Pro Master by my home warranty company for a toilet that just kept running. Tech visit 1 Plumber arrived and was dismayed that it was not just the flapper. I can, and did, change that myself. Why would I pay the home warranty company 100.00 service call fee for a 4.00 part? Beyond that, I don't know why it keeps leaking and needing to fill back up multiple times per minute. Plumber said that he would have to take the whole toilet apart, and promptly departed. Why would he do that? He came to fix it, but did not fix it. Two days later, I hear from the home warranty company that they have approved to replace the whole toilet. What? Why would we do that? No one discussed that with me. I don't want the whole toilet replaced for a guts of the tank problem. (I later learned that this company has a reputation for blowing the job out of all proportion to make more money) I can no longer count how many calls I have make to the Air Pro Master office. They never call you back when they say they will. Nothing they say can be believed. Tech Visit 2 Same tech arrived and I asked him what he was here to do, since no one ever confirmed to me if we could just fix it instead of replacing the whole thing. He had the little part in his hand. Okay great, please go fix it. 1.5 hours later, he has replaced part of the guts of the tank, and no more leak. No more running endlessly. Great. Tech says if anything comes up just called the office. Sounds reasonable. Tech departs. But he didn't turn the water back on fully. I have very low water pressure. Just a trickle from the faucet. And the tank is now loose and wobbles. Wasn't like that before. And the plate in the street which covers the water meter, where I assume he turned the water off, is not replaced. I call the office. Oh, no. I have to call the home warranty company and request a 'recall'. Tech Visit 3 Office calls me at 0900. Tech will come out today 8-1. Okay. 1000 I see out the window, because my home office faces the street, when tech pulls up. In the time it took me to open the garage door and walk outside, he had already driven off. Was here no more than 1 whole minute. Didn't come in to address the tank he left loose. Did he turn the water back on? Nope. Still just a trickle from the faucet. What did he do? Put the cover back on over the water meter in the street. I call the office yet again. Tech has moved on to the next job, after he drove away a mere two minutes ago. I am assured that he will return after that job. And that if he doesn't come, or does, but doesn't come inside again, to call the office right away. What a joke. That was four and a half hours ago. The office is closed. They have no emergency line or dispatch. Just a voicemail. Am I meant to wait all day? Is this guy coming back or not? This is a holiday weekend. I wish I had never heard of Air Pro Master, who are neither pros, nor masters of anything, apart from wasting your time. This has been going on for a week now and looks to be heading for two. To fix a running toilet. Do yourself a favor and call ANYONE else. If your home warranty company tries to assign you to this company, insist they use ANYONE else. If they will not, cancel your contract on the spot.

This company was the third quote I received. It wasn’t about the quote it was about the overall service I received. I learned so much about the unit, what was going on with the old unit and answered any questions I had. I recommend them to everyone. Oh and my unit was installed within two days.

Very expensive, definitely shop around and be clear on your needs, I was charged $185 just to install two thermostats that I provided?well beyond the market rate. M

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they overcharged their work.

Efficint

Replaced old AC with new one in 8 hours. Awesome!

They are very professional, on time, and very knowledgeable. Best company around. will hire them again and again.

It was all good despite this job being done during the COVID-19.

No pressure consultation, job done quickly and effectively.

The installers were curtious and pleasant. Cleaned up after. Even put the blocks back under my gate to keep my dogs safe. Would recommended them to anyone