I was pleased with their work and they exceeded my expectations. Having never hired a cleaner before, I was not expecting some of the little things that rounded out the service. When the crew arrived they came in, introduced themselves, and asked if they could start upstairs first. I showed them around, explained that out of the 4 bedrooms, they would only need to work in 3. The master needed the most work, and then the guest bedroom and sewing room would only need light dusting and vacuuming. The office was a disaster that was not something I could subject them to on this visit. The master bath was in order and not too gross, but I knew they would need to concentrate to get the glass of the shower soap-scum-free, and to clean the gunk in the door. Plus, there were many dust bunnies all around the bathroom, hiding in corners and so on. They did an awesome job! My vanity sinks are older and have stains in the surface that I have never been able to get out, and guess what! They are gleaming now. The chrome around the drains are shiny. The floors are clean and dust free, and oooooh the glass and all the sink fixtures are gleaming. Plus, (here are those little touches I had no idea about), they cleaned the little dishes I had on the vanity, wiped down all the soap dispensers, and then organized the few items (mouthwash, hair spray, lotion bottle) sitting out on the counter. In the master bedroom the dust had taken over. I knew it was a big job, but I had no idea they would tackle it and even do some of the clutter. For example, I have a short bookcase with a lot of glasses cases, some ceramic knick knacks, and a pile of old letters- it is all just a jumble of dusty junk. THEY DUSTED IT ALL AND EVEN ORGANIZED IT! AND, they dusted the ceiling fan. Then on our side tables, they dusted everything, bu then also organized ans lined stuff up neatly. I was so surprised. Downstairs was a dust bunny resort (thanks to the dog), and we had dirty floors (again, thanks, dog). The appliances were done inside and out, and they were able to work some pro magic on getting stains out of the sink and removed a lot of the metal marks on the white porcelain. Another little touch was that they cleaned the glass on all our pictures and decorative mirrors. They dusted all the blinds and were able to clean all the windowsills. I think my favorite part is how clean the floors are. We have hardwood downstairs and carpet upstairs. Everything was clean, but especially in the downstairs area, the sweeping and mopping jobs were superb. We have a bird cage in one corner and there is always seed on the floor, even with an area rug. They vacuumed very thoroughly and got everything. The mop job is so good and they were able to erase the doggy slobbers and footprints. Everything is so fresh. AND, the house smells clean! I would recommend them to anyone. I am considering signing up for on-going, regular service, but will have to consider my budget. The ladies said they think it would run 1.75 hrs , and if I wanted to do every other week, the cost would likely run $135. I will have to call the office to confirm, but that gives me a baseline.