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Aire Serv Of Southern New Mexico
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Aire Serv of Southern NM knows the importance of having things be just right. Not only does a broken or under performing heating or AC unit make your house uncomfortable, it also increases your utility bills and reduces the quality of your home’s air, which could increase allergies and sickness. Help is a simple phone call away. Think of us as EMTs, but for your heating, ventilating, and air conditioning system.
Business highlights
Emergency services offered
62 years of experience
Services we offer
Heating & Exhaust Systems. Water Heaters. Humidifiers. Air Purifiers. Duct Cleaning. Insulation. Heating & Air Services. Thermostat Installation. Smoke Detectors., Install- Air Conditioning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.644 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 11% | ||
| 2% | ||
| 7% | ||
| 0% |
Showing 26-44 of 44 reviews
Beverly H.
Jan 2015
Josh Beyer did an excellent job estimating and Jared has phenomenal knowledge of air flow for a complex older multi level home. Jared demands excellence from the crew and they deliver in a prompt professional manner.
Unfortunately, just 6 months prior on this same home, we contracted with one of the largest heating and air conditioning companies that advertises heavily in Las Cruces, to install a new HVAC system and remove the old swamp cooler. We did this because this company had a superior rating and no complaints. In short, the entire project was a disaster. After major issues and break downs with the brand new air conditioning malfunctioning and even a major freon leak inside the home, we contacted a well known and trusted real estate agent for advice. We asked him to refer a competent HVAC company since we were told many large companies hire a company to wipe clean negative reviews or pay out rather than risk a BBB complaint or bad review.. The first words the agent said were ?I do not know from personal experience, but from many complaints from my clients I would advise you not to use such and such company. The agent said his buyers and sellers told him this large company often does not even get permits.
Not only had this original large company not pulled any permits, but when we insisted on permits 6 months later, every single thing they did from electrical, hot water heater, HVAC system, and sealing the roof where the old evaporative cooler was removed, failed the city inspections.
In order to get our money back, we can not use their name or write a bad review or file a complaint with the BBB.
This is a huge investment in a home and when comparing many companies, Aire Serv had the best, most knowledgable technicians who carefully measure and check duct size, air flow etc. to get the most for your money. Apples to apples, Aire Serv was actually lower to swap out the same system that was installed 6 months prior. The efficiency of this system and the money savings of the tankless hot water heater is why the price is higher.
Make sure any company you choose gets permits prior and that you get a copy of the permit and that work that is done is inspected. We would highly recommend Aire Serv and their friendly competent employees.They are worth the investment.
Unfortunately, just 6 months prior on this same home, we contracted with one of the largest heating and air conditioning companies that advertises heavily in Las Cruces, to install a new HVAC system and remove the old swamp cooler. We did this because this company had a superior rating and no complaints. In short, the entire project was a disaster. After major issues and break downs with the brand new air conditioning malfunctioning and even a major freon leak inside the home, we contacted a well known and trusted real estate agent for advice. We asked him to refer a competent HVAC company since we were told many large companies hire a company to wipe clean negative reviews or pay out rather than risk a BBB complaint or bad review.. The first words the agent said were ?I do not know from personal experience, but from many complaints from my clients I would advise you not to use such and such company. The agent said his buyers and sellers told him this large company often does not even get permits.
Not only had this original large company not pulled any permits, but when we insisted on permits 6 months later, every single thing they did from electrical, hot water heater, HVAC system, and sealing the roof where the old evaporative cooler was removed, failed the city inspections.
In order to get our money back, we can not use their name or write a bad review or file a complaint with the BBB.
This is a huge investment in a home and when comparing many companies, Aire Serv had the best, most knowledgable technicians who carefully measure and check duct size, air flow etc. to get the most for your money. Apples to apples, Aire Serv was actually lower to swap out the same system that was installed 6 months prior. The efficiency of this system and the money savings of the tankless hot water heater is why the price is higher.
Make sure any company you choose gets permits prior and that you get a copy of the permit and that work that is done is inspected. We would highly recommend Aire Serv and their friendly competent employees.They are worth the investment.
Response from Aire Serv Of Southern New Mexico
"Thank you, again, [members name] -- we have been blessed in our working relationship with Josh. He is great at what he does and we could not ask for anyone better. We are mindful of the previous issues you have faced and appreciate the opportunity to make the home as comfortable as possible!"
Amy M.
Dec 2014
Contacted Aire Serv about moving my original furnace. During my talk with Josh Beyer I made the decision to update my furnace with the latest Lennox Signature Series furnace. We agreed to install a SLP 98 furnace and a new A/C system. Anytime I had any question prior to the install, they were answered in a timely professional manner. The installers showed up on time and were friendly and answered any questions I might have. The installers were very knowledgeable and made the work look easy due to their experience. The new furnace is extremely quiet and you cannot tell it is running. The house has a level of comfort that I did not have before. The staff at Aire Serv took care of the rebate paperwork.
Overall I would recommend Aire Serv if you are wanting to upgrade you HVAC system.
Response from Aire Serv Of Southern New Mexico
"Good morning, [removed member name]-- thank you for your kind words. I am glad we were able to do such a great job for you. We appreciate your feedback as we improve only by hearing what we do that's right or when there is a misstep so that we can avoid future issues. We hope to take care of any future HVAC needs you may have and hope you enjoy your top-of-the-line Lennox Signature Series equipment for many years to come!"
Susan J.
Aug 2014
unknown
Response from Aire Serv Of Southern New Mexico
"Thank you, [member name removed], and thank you for choosing to put your trust in our team! We appreciate the opportunity to keep you "comfortable"!"
Louise T.
Jul 2014
Pleased with the new system and the final install. The two young men who did the duct work and the insulation were extremely courteous and competent. The main install gentlemen helped us on finding the best place for the air condenser in the yard. He really knew what he was doing and we appreciated his help.
Response from Aire Serv Of Southern New Mexico
"Thank you, [member name remove], for your kind review! We look forward to taking care of any and all our your HVAC needs in the future!"
Bill F.
Jun 2014
unknown
Response from Aire Serv Of Southern New Mexico
"Thank you for your review, [member name removed] -- each and every review is viewed by our management team. We take all our reviews and use them to improve on our customer service!"
Carolyn V.
Jun 2014
unknown
Response from Aire Serv Of Southern New Mexico
"Thank you for your review, [member name removed]-- each and every review is viewed by our management team. We take all our reviews and use them to improve on our customer service!"
Henry S.
May 2014
unknown
Response from Aire Serv Of Southern New Mexico
"Thank you, [member name removed], for your kind review -- we appreciate the time you took to give us encouragement to continue doing our best for our customers! Please don't hesitate to call if we can take care of anything else for you in the future and don't forget to have your system serviced AT LEAST 1x per year to maintain your factory warranty!!"
Chris L.
Apr 2014
We called several companies to get an estimate to repair duct work. Aire Serv employee arrived at the scheduled time, though he had the impression he was to do a seasonal start up. When we explained why we called he inspected the problem and told us what needed to be done. He left and purchased the needed materials and made the repair. We were lucky because one of the other companies notified us that to make the same repair would cost us 750!
Response from Aire Serv Of Southern New Mexico
"Thank you for your kind review, Mr. [removed member name]. We appreciate the opportunity to take care of any of your HVAC needs again in the future! Have a great week."
Jasper S.
Mar 2014
Went great. Very thorough and professional.
Response from Aire Serv Of Southern New Mexico
"I am glad we were able to resolve your issue quickly and effectively. We appreciate the confidence you placed in us and appreciate the opportunity to serve you again in the future!"
Alan C.
Sep 2013
Successful correction of non-functioning swamp cooler. However, many fragments of calcium were left on lawn. Disposal was in my residential trash, filling much of large trash can and limiting room for household refuse.
Response from Aire Serv Of Southern New Mexico
"Mr. [member name removed] -- please accept my apologies for this occurence. This is definitely NOT our norm and I will speak with each of our technicians tomorrow morning in our weekly service meeting where we review past calls and address issues exactly like yours. We appreciate the opportunity you allowed us to take care of your cooling needs and if you'll allow us, we would welcome the chance to CONTINUE earning your business!"
Mike L.
Sep 2013
Had money near end of year to change evaporative A/C and old heater for new efficient A/C & heater system and get rebates. Vender was very fast and efficient.
Response from Aire Serv Of Southern New Mexico
"We appreciate your review and the trust you placed in our company to take care of your needs in completing this project. We hope you will call us for any of your HVAC needs in the future!"
Ray M.
Sep 2013
we received four estimates and chose to go with a different provider.
Sue P.
Jul 2013
Previous service persons did NOT clean around the unit for several years. Didn't even know those parts had to be cleaned. This is a new division of Metal Craft, our original supplier of the unit. It was a Monday when they had LOTS of persons needing service in anticipation of a 100+ degree day. He knew immediately what the problem was.
Pricey, but don't think the charge was out of line with other comparable companies.
Pricey, but don't think the charge was out of line with other comparable companies.
Wynne B.
Jul 2013
They did an A job. I'm happy with them. I thought they were the most professional. Everybody else uses like 4 tons and he actually put in like 2 tons. They actually measured the house. I was panicking about the smaller unit but they guaranteed they would work and they would upgrade them and that appears to be working just fine. I think the quality of what I got was good. The price was around $17,000 but since we went with the higher quality, we got some $2,000 back rebate from the company and $800 from the local electric company. So the rebates brought it into line.
Everett H.
Jun 2013
They are very fast, knowledgeable, couteous and reliable.
I was given a time and they were there on time.
They have always helped us out even when one unit
went out on us on a Sunday.
This is a great company!
I was given a time and they were there on time.
They have always helped us out even when one unit
went out on us on a Sunday.
This is a great company!
Robert E.
Jun 2013
We left town for the first part, 5 days, then returned a day after the contractor said it would be done. It was almost complete, and he was very good to work with in finishing it up.
Dr M.
Dec 2012
Great experience with Metal Craft. They measured the whole house, then engineered the proper size system. We are doing an extensive remodel (down to the studs) so we wanted all all new ductwork. They sized th ductwork for each room for maximum efficiency. They then installed a high quality (Lennox) furnace and central refrigerated air conditioning. They were not the low bidder on the job, but we would certainly use them again!
Rolf M.
Dec 2012
The water heater and its piping was replaced with a "water-less" water heater. During installation, technician encountered problem with external mixing valve. He, finally, got it to work. The work done was excellent, the new water heater works perfectly and is more efficient than the old one. The work of removing the old water heater and its piping and replacing it with the new heater and new piping was done efficiently and effectively and the technician stayed after normal working hours to make sure that it was completed in one day to my complete satisfaction.
Nancy G.
Jun 2012
It was fine. They were on time and professional. I'd recommend them to anybody!
Karen I.
Dec 2011
It went very well considering the mechanics of adding a room while we were living in the original part of the house. Our original system had to be replaced which was done so we could have air conditioning as the construction continued. The adjustments that we needed as we changed from air conditioning to heating were done promptly and very professionally. They used air measurement techniques that helped us moderate and adjust air flow.
It is important to note that any time i called the office, the office staff answered promptly, addressed any concerns and got me to the appropriate people as soon as possible. For me, that means that both the office and other staff work well together and communication is considered to be an important component.
It is important to note that any time i called the office, the office staff answered promptly, addressed any concerns and got me to the appropriate people as soon as possible. For me, that means that both the office and other staff work well together and communication is considered to be an important component.
Steve M.
Sep 2011
The service was performed efficiently and well. The only problem I had with the entire experience was the person who answered the phone said she would check the schedule and call me right back with an appointment time. After hearing nothing for several hours, I made an appointment with another service company. Within a couple minutes of making that call, I received a call from the dispatcher at Metal Craft informing me that a service tech was on the way to my house, so I had to cancel the second appointment.
Licensing
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FAQ
Aire Serv Of Southern New Mexico is currently rated 4.6 overall out of 5.
Aire Serv Of Southern New Mexico accepts the following forms of payment: CreditCard
Yes, Aire Serv Of Southern New Mexico offers free project estimates.
No, Aire Serv Of Southern New Mexico does not offer eco-friendly accreditations.
No, Aire Serv Of Southern New Mexico does not offer a senior discount.
Yes, Aire Serv Of Southern New Mexico offers emergency services.
No, Aire Serv Of Southern New Mexico does not offer warranties.