Williams Mechanical Heating & Air Conditioning LLC

product is good. workers are sloppy. they left screws and sharp snips of tin in our parking area. they did a sloppy install of an air grate. they took a light bulb from a closet (to use in their portable light). I expected someone to come by and inspect their work afterward but that did not happen. I paid for them to replace aging ducts and seal the ducts but after finishing they said the old ducts were fine -- as long as I felt cool air coming out!

Work performed satisfactorily.

Very well, service person was professional, polite and personable! We will be hiring them again!

Very good service

It went well

Excellent customer service. Friendly, knowledgeable technicians. Top notch communications.

great! They came up with creative solutions. They did a finished job and cleaned up well.

unknown

Williams installed a mini split system for us in an old, curvy North Valley Adobe (walls generally neither square or plumb) whose venting had collapsed as originally installed under concrete slab in river bed silt. Williams was great at every step of the process in determining best heating solution given site and structural challenges: the sales process was patient, informative and consultive (Annette/Mike); the installation folks (Anthony/Alex) were friendly, professional and very conscientious with our property and animals during three day installation; when a structural challenge arose as part of the installation, an owner and field services manager quickly responded and resolved!! Finally, the mini-split equipment required an electrical system/panel upgrade which Williams and their subcontractor (Add-on Electric--Jesus, Manuel and Isaac) handled seamlessly and did an impressive job of reorganizing (and labeling) several decades of obvious electrical system neglect. For anyone facing a failing heating/cooling dilemma, mini splits make significant economic and environmental sense. Our primary reservation when considering mini splits was aesthetics thinking that equipment would be obtrusive. Thankfully, within days of the installation we no longer realize they are there or operating (perk--extremely quiet system).

Technician was thorough in providing a detailed report, even providing photos on his phone to highlight potential future issues. He recommended we purchase a carbon monoxide monitor for added safety.

The tech came out and checked the system, claiming an expensive pump was the issue. He ordered a new pump and returned to the house once it came in, but neglected to put a second repair part on the truck that he said my system needed (it did, the next company to come out fixed it). He replaced the pump and "flushed and filled" the system, asking me to double check the pressure later that day, and to fill it if needed. The tech stated he would be available the following day if issues arose. The system would not hold water and the new pump sounded and acted exactly like the old pump that had been replaced. When I called the next day to get help, explaining that I thought a pressure relief valve was the issue (and not the pump that was replaced), I never received a return call. The day after this, now that my house was down in the upper 40 degree range, the tech came out and checked the system. He replaced the pressure valve, said I needed a new gauge (which he didn't have, but the next company fixed that too), and again "filled" the system. He said he would return the following day early and double check everything. The following day it still wasn't working and at 10 am I received a return to my numerous calls stating I would have to call the company owners and "get on the schedule." After 3 trips and $600, nothing was working. The next company I called fixed everything in short order. I won't use Williams Mechanical again.

Furnace mostly worked correctly, but at random intervals during the day it would fail to light even after 4 attempts. This caused it to go into safe mode and shut itself down for an hour. Such an intermittent problem can be very difficult to diagnose unless the technician can make it happen during the service call, which he could not. However, after running tests and watching the furnace start a number of times, he noticed an issue with the burner plate, which he suspected might occasionally prevent the flame from reaching the flame sensor properly. He recommended correcting this issue to see if it might fix the problem. He appears to have been absolutely right! It is now 4 days past the service call, and the furnace has never failed to light on the first try. Excellent diagnostic work by the service technician!

I'm thrilled beyond expectation with Williams. If you are a homeowner then you know how exciting it is to make an investment in the house that you can enjoy. This is money well spent. I got quotes from Williams, Wagner, and the Lennox dealer in ABQ that provides service for Costco customers. Williams Mechanical had the best price, the best product, the best sales and service, and the best financing option. It was a team effort: Annette and Mike from Sales and Service; Anthony and Alexander the Installers; Shane, Brett, and Nate from Service; and Paul the electrical guru. This company is for real with professional service. I'm writing this review on Thanksgiving day, a month-and-a-half since the installation. I'm thankful that Williams Mechanical really is a professional organization that knows what they are doing and will stand behind their product and service. My family and I feel comfortable and secure with the work they did and trust they will be there if there are any problems. We signed up for their service contract to maintain the systems twice a year for several years to come and it includes priority service and covers many other things as well. Although it has been a mild fall season, our first bill was less than half what it was last year, which is promising. Last year was pretty mild too, so I think it is an apples to apples comparison. I just may have saved myself a ton of money on utilities annually, which will go toward paying off the financed amount. I'm excited. I got quotes for installing one furnace, two furnaces, and doing the whole conversion with an electrical box upgrade. With 0% financing for 5 years as a special promotion, I had to take advantage of the offer and do the whole conversion. I got a quote from one of the other companies for as much as $26K before financing of 6.9%! Going with Williams Mechanical saved me thousands of dollars. And, I got TRANE equipment and a new main electrical box!!!

Swift like the hands on a clock with precision and commitment.

It was very good service. I was impressed with the techs and the service they provided. They were efficient and professional.

Extremely professional and knowledgeable technicians. We had Anthony and Alex. They arrived on time and completed the work in the timeframe promised. They were helpful and answered all our questions. They also took time to orient us to our new system. They cleaned up so well you wouldn't have known they were there. They were extremely respectful to everyone in our home while they were completing their work. The quote process was easy and no pressure. We got multiple quotes and Williams was very competitive.

In 2013 Williams Mechanical installed (3) air conditioning units and (2) heating units at my residence.  During the install of the first ac unit the contractor caused a water leak which resulted in a lot of damage to the house because the leak was in the attic.  Each year since the new units were installed we have had trouble with refrigerant leaks in two separate units on numerous occasions.  The last refrigerant leak on June 7, 2016 I was charged over $800.00 because the contractor said the 5-year labor warranty was null and void because I did not pay for a service agreement with the contractor. On 7-28-16 a tech came to my house because the third ac unit was not cooling properly.  The tech observed the temperature  actually go up one degree while he was there assessing the problem.  The thermostat had been set at 71 degrees and had been left that way for over two hours and instead of cooling the house, the house became warmer by one degree.  I was charged $181.50 and nothing was fixed.  The owner and the tech then came out on two different occasions and on the last visit the owner said that I should get another contractor to look at the problem because he couldn't find the problem.

The ac units prior to 2013 were old but were functioning correctly.  I felt it was time to replace the units so I could avoid the maintenance problems and cost.  Therefore, I purchased the new units and have had nothing but problems and cost from the contractor. 

The folks at Williams did a great job. The squeezed us in to the schedule on a weekend, which was a particular relief because our daughter had a long-lasting fever and the heat was not helping. They installed a portable AC unit to help keep us cool while we waiting for an opening in the schedule. They answered about a million questions and were very responsive to our needs. The technicians were professional and friendly. We've only had the system for a few days now, but, so far, it's all working great.

Annette and Mike came out on schedule, assessed our needs, made a fair and competitive proposal without trying to sell us unnecessary add-ons.  I especially appreciated the way they listened and made smart, feasible recommendations to work around our layout and propose a modern, efficient system.  The installation team (Bret, Mike, Jared) did a great job and finished ahead of schedule.  There was a wiring issue due to the old communication line in our house so Nate came out and did some amazing trouble-shooting, finally running a new wire through our old adobe walls.  Overall, a professional company with excellent customer and technical service.  

I got three other bids on this job and chose Williams for the price, quality of service, and professionalism.  Very happy with our decision.

unknown

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The whole job went extremely well.  Took 2 days to complete.  Installers were here promptly on both days.  Mike Mollica, Bret M. and Anthony V. were very professional, hard working and clearly knew what they were doing.  

They kept household disruption to a minimum and cleaned up the areas they were working in.

unknown

I was able to schedule an immediate appointment and their technician showed up within a couple of hours after my initial call. Evaluated inoperative furnace and within 2 hours after that had replaced a malfunctioning inducer. Quick response, evaluation and repair at a reasonable cost. (included a 10% Angie's List discount)  I will use them again if needed.

We hired Williams Mechanical to remove an old furnace and
replace it with a Trane XC95m high-efficiency furnace. A $2400.00 down payment was made prior to the beginning of
work. Chris had come to our home and inspected the crawl space to determine what
furnace would work in our area before any work was completed. Before the work
was begun, we were informed that the son of the owner and his wife would do the
install, because the scheduled plumber was going to be at a funeral on the day
the install was supposed to happen. Thirty minutes after plumbers from Williams were
scheduled to arrive at our home for the install, I received a phone call from
Annette, Chris' wife, to tell me that when they received the furnace from Denver
and did some preliminary work on it the night before the install, they found
some damage, so they would not bring it out that day. She and Chris arranged
for another furnace to be delivered the next day and they said they would arrive
to remove the old furnace and install the new one after 12:00 pm that day. I asked if they could do the install in one afternoon and
was told that 3 or 4 employees would be on the job, so it would be finished that same day. Two
gentlemen did arrive at 1:00 pm (Annette called at 11:30 am to say they would
come) and started work that day as promised. They got the old furnace out.
Eventually, one of the gentlemen told me that the new furnace was too big for
the crawl space. [This is where I should have told them to stop and not return.
I still thought we would have heat by that evening, so I did not.] They told me
that they would pull up my carpet and cut through the oak floors to drop the
furnace into the crawl space. They said that they would replace the wood and
stretch the carpet back. I replied, "You will?" Then they said they
would look at other options and speak with their boss, Chris. They started
drilling under the house without telling me what they were doing. I was not
sure what sort of concrete they were chipping away or where they were chipping. I would ask and
they wouldn?t reply (perhaps they could not hear me in all the noise). A big
thunderstorm came through; they covered the crawl space entrance with cardboard
and continued to drill with an electric cord plugged in our outside outlet.
Chris, the owner, arrived and said that he ordered the wrong size furnace and that is why they chipped away
at the concrete (he never said why they didn?t just go order the correct size
and return another time). Next he said that they put a furnace in that had an opening
at a wrong angle so they removed it, went back to the shop to get a different
one, and put another furnace in the crawl space.  They finally got the furnace in the crawl
space by chipping away concrete at the entrance and in the bowl holding the
furnace. Chris' son Bret told me that they were going to install a new vent pipe even though Chris
had originally said that would not happen when he gave the estimate. After
searching for and finding the attic crawl space for the vent pipe, he said they
would have to drill through the oak wood floors and send PVC pipe up through
the water heater closet for the vent pipe. As it was turning dark outside, Bret told me that the only day they
had open to return and finish work was Sunday but that was their day off. Later Chris told me that he
would speak with Annette to figure out how to reschedule. He said that they
were already scheduled for a job replacing two new heating units and two new
refrigerated air units, so they would not be able to finish the job they were
doing for me. They left about 6:30 pm saying that the vent area had to be rebuilt
so the old vent work would fit the new furnace. He left me with the impression that Annette
would call later on in the afternoon of the next day. Annette did not call on
Thursday. She finally called on late Friday to say she wanted to bring space
heaters by for us and maybe schedule a time for their crew to finish the job
the following week. We told her that they did not need to return. Williams sent
us a final bill of $1,628.26.