"[member name removed], Thank you for taking the time to tell us about your experience with our company. We do take negative responses seriously. We talked to Joe and his experience was different than yours. He explained to us that he told you that we had a extremely heavy work load due to the rains. And that he would make every effort to try to respond the next day but could not promise a show up time. We are a professional company that has many commercial clients and residential clients that would testify to our professional response to liquidate damages to there facilities.We are sorry about the misunderstanding you had with one of our members of the company."

"[member name removed] we are sorry that you did not know that we needed money after being on your job for 3 months without pay. We just received payment last week which has been 6 months from the start date of your job. We take pride in taking care of our customers. One way is that all our customers are provided with a detailed estimate,you were provided a estimate that had over 500 line items. You were only invoiced for the amount of money that had been completed and 1/2 down for your cabinets. After waiting for months to be paid we decided it was best for both parties to part ways."