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TLC Plumbing Heating Cooling Electrical
Appliance (Major Electric Appliance) - Install or Replace, Repair or Service a Fridge, Freezer or Ice Maker, Electrical for Home Addition or Remodel - Install,
About us
Whether you’ve heard about our fantastic service from a friend or noticed our trucks around Albuquerque, we’re happy you’re here to explore what TLC Plumbing can do for you. A company built on core values of honesty, hard work, respect, compassion, and consistency, TLC Plumbing is dedicated to consistent excellence when it comes to servicing your home or business needs. Locally owned & operated. Additional contact - Tracy Johnson. Additional DBAs - TLC Plumbing & Heating Cooling, TLC Plumbing & Utility. With Service in Albuquerque and Santa Fe, our Santa Fe office is located at: 2532 Camino Entrada, Santa Fe, NM 87507 Phone number - (505) 471-6400.
Business highlights
Emergency services offered
38 years of experience
Services we offer
Electrical, excavating, gas leak repair, gas logs, handymen, heating & AC, lawn irrigation, plumbing
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7943 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 9% | ||
| 3% | ||
| 2% | ||
| 2% |
Showing 51-75 of 943 reviews
Sherry D.
Sep 2017
They charged us for bringing in the potassium, they didn't charge us to clean it. They always do a good job. They do everything.
Forrest S.
Sep 2017
....
Response from TLC Plumbing Heating Cooling Electrical
"Thank you for your review. We appreciate your time and feedback and we are happy to hear you had a positive experience with our services. If you need anything please let us know. Thanks again, Jackie"
Inez C.
Sep 2017
TLC is the best and most qualified people we ever had. They do all kinds of things. I used them over and over.
Margaret M.
Sep 2017
It was very good.
Response from TLC Plumbing Heating Cooling Electrical
"Hello, Thank you for your review. We appreciate your time and feedback. If you need anything at all please contact us. Thank you, Jackie"
John O.
Sep 2017
They did a wonderful job.
Response from TLC Plumbing Heating Cooling Electrical
"Hello, Thank you for your feedback. We appreciate your time and we are happy to hear you had a positive experience with our services. If you need anything please let us know. Thank you, Jackie"
Margaret K.
Sep 2017
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Response from TLC Plumbing Heating Cooling Electrical
"Hello, Thank you for your review. We take all feedback into consecration to improve our services. If you need any further assistance or services please let us know. Thank you for your business, Jackie"
Tom M.
Aug 2017
They are very good.
Response from TLC Plumbing Heating Cooling Electrical
"Thank you for the review. We appreciate your business."
Alex O.
Aug 2017
The kitchen and bath were simple for the repairman. Both now drain extremely fast. The washer drain was a different story. The rubber hose holder that sits atop the drain had been pushed down to the p-trap and wedged in so tight that the whole drain had to be cut out since the plumber, Beau, was going crazy trying to figure out what could be wedged in there since he could not break through the plug with his drain clearing tools. After he repaired the drain he commented that there was no other alternative to clear.
Response from TLC Plumbing Heating Cooling Electrical
"Hello, Thank you for taking the time and giving us your feedback. We are happy to hear that Beau was able correct the problem. If you need anything else please let us know. Thank you, Jackie"
Steven R.
Aug 2017
The team was very responsive an did a great job. A little expensive but great service
Response from TLC Plumbing Heating Cooling Electrical
"Hello, Thank you for giving us your feedback. We will take your critiques into consideration. We hope to hear from you for future services. Thank you, Jackie"
David M.
Aug 2017
They were fine.
Maria I.
Jul 2017
I had to pay thousands of dollars to hire a contractor to oversee the problem and the fix, due to TLC's incorrect assessment and recommendations for repair.
Response from TLC Plumbing Heating Cooling Electrical
"Thank you for your feedback. It is always our goal to provide excellent customer service. We regret that we did not provide you with this on our visit. We would be happy to discuss any concerns that you may have. Please feel free to contact us at 761-9696. Thank you, Jackie"
Rick A.
Jul 2017
Their price was reasonable. I would absolutely use them again.
Response from TLC Plumbing Heating Cooling Electrical
"Thank you for your feedback. We are happy to have helped. If you need anything please let us know. Thank you."
Thomas K.
Jul 2017
Great. Had no issues or problems.
Response from TLC Plumbing Heating Cooling Electrical
"Hello, Thank you for giving us your feedback. It is great to hear that everything went well. If there is anything else you may need please let us know. We appreciate your business. Best Regards, Jackie"
Grover W.
Jul 2017
We got them through another company. It's part of a contract; they come twice and then after that, it's up to us to call someone to replace the filters and all that. The first two are free after the installation so there was no charge for that one. He put in a refrigerator. We had a swamp cooler; we put in the refrigerator. That was all they did. They did a very good job. On the price, it probably was a good deal at the time. They were here, they were very prompt.
Response from TLC Plumbing Heating Cooling Electrical
"Thank you for taking the time and giving us your review. We are glad you had a great experience with the service we have provided you. TLC appreciates your business. Thanks again, Jackie"
Sean R.
Jul 2017
unknown
DON L.
Jul 2017
Two TLC technicians arrived on time and performed the work professionally and neatly. They explained what they were doing and why it needed to be done. I have used TLC twice before, and will continue to use them.
Response from TLC Plumbing Heating Cooling Electrical
"Thank you for your kind words. It is always our goal to provide excellent customer service for every customer, every time. We are happy to hear that we met our goal. It is great to hear about your experience with TLC. If you need anything at all please [Member Name Removed]'t hesitate to contact us. Thank you again for choosing TLC we appreciate your business Jackie"
Lisa P.
Jul 2017
I was told at 7:30 a.m. that a plumber would be here by noon. Never called, never showed up. I sat around the house for 5 1/2 hours, and finally called them back at noon to see if I had misunderstood the arrangement. I had not. Can't keep an appointment or pick up a phone. Yet I'm supposed to trust them to handle my plumbing?
Response from TLC Plumbing Heating Cooling Electrical
"Thank you for your feedback. It is always our goal to provide excellent customer service. We regret that we did not provide you with this. And you are right, we should have communicated better with you. We hope to be able to earn your business. We would be happy to discuss any concerns that you may have. Please feel free to contact us at 944-9513 Thank You"
John J.
Jul 2017
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Response from TLC Plumbing Heating Cooling Electrical
"Thank you for your feedback. We are glad to provide you with a positive experience. If you need anything else please let us know. Best Regards, Jackie"
Mark L.
Jun 2017
Work was done right. Workers were courteous and punctual.
Response from TLC Plumbing Heating Cooling Electrical
"Hello, Thank you for giving us your review of our services. We appreciate any and all feedback from our customers as we take all reviews into consideration. It is great to hear that the replacement went well. If you need any further information or assistance please contact us. Thank you for your business,"
Patricia A.
Jun 2017
Work completed and very helpful in explaining what needed to be done.Will call on them again.
Response from TLC Plumbing Heating Cooling Electrical
"Hello, Thank you for taking the time to tell us about your experience with our services. It is always our goal to provide excellent customer service for every customer, every time. Thank you again for choosing TLC we appreciate your business. Regards, Jackie"
Ray O.
Jun 2017
The work seemed to go very well, and the shower now works much better, with no dripping from the shower head when it's shut off. There was quite of bit of time spent and the work was difficult with a lot of lime encrustation, but the bill was higher than an initial rough estimate led me to expect, and it was not itemized--no breakdown of parts, hours of labor, etc. I'm very pleased with the quality of the work, but next time I think I'd first go for a more exact, formal estimate (because of time considerations, we were unable to get such estimates from several providers.)
Response from TLC Plumbing Heating Cooling Electrical
"Hello, Thank you for giving us your review. We always want to receive feedback from our customers to improve our customer service. We are glad our technician was able to provide excellent service in a difficult situation. Thank you again for choosing TLC we appreciate your business. Regards, Jackie"
Mike F.
Jun 2017
I scheduled an 8-9 appointment 2 1/2 weeks in advance because of my work schedule and availability of TLC to get to me first thing on that day. On Tuesday of the this week I called to check to see that things were on track for my appointment and was told my time was from 10-1. I explained that I had made the appointment for first thing that day from 8-9 over two weeks ago. The scheduler checked with the service people and came back on the line saying they would be at my home 8-9 that Friday. When Friday arrived the time got to be 8:35 and I thought to call to see if things were on track for my appointment and was told they had me scheduled in the 10-1 time slot. I repeated to them that I made the appointment over two weeks ago and verified it just a few days ago and that the time was first thing 8-9. Their technician called me back and I was told they wouldn't be able to make it in that time frame. I had scheduled other appointments this day giving a little time for them to run long but their time they said they could get to me was outside of that. I called back and asked for the service manager (Becky) and was put through to her voicemail. I haven't heard back yet (1/2 hour) but I imagine she may get back to me at some point. The weather is supposed to get into the triple digits next week and I'm going to have to get someone else to do it if possible. I'm very displeased with TLC and this experience and with the number of A listed heating and air suppliers out there I think I'll begin using another company to take care of my maintenance needs. I spent too much time trying to coordinate this around my work schedule and TLC's schedule to find out they weren't going to be able to meet the appointment made 2 1/2 weeks in advance.
Response from TLC Plumbing Heating Cooling Electrical
"Hello [Member Name Removed], I would like to apalogize for the service you have received from us. If we can make it up to you and reschedule the appointment at your convienence, we would would like to earn your business back. Please contact me at 505-944-9513. Thank you, Jackie"
George J.
Jun 2017
Very reasonable price, very professional and quality staff.
Response from TLC Plumbing Heating Cooling Electrical
"Thank you for taking the time to give us your review. We appreciate any and all feedback. If there is anything else you may need please let us know. We appreciate you business. Thank you again, Jackie"
Jude M.
Jun 2017
Was okay at first but the facet that tied to the air-conditioner broke and he fixed it. After he was done which was not not even a full hour he said they couldn't warranty their service because my air-conditioner was old and he didn't know how long it would last. Why didn't he tell me before anything was done? It cost me $253.20 which could have gone towards a new conditioner. They didn't clean the water distribution pipe so my air-conditioner does not cool. Also I asked for a bid on a new air-conditioner or a refrigerated combo unit but he did not follow through. I was very disappointed because I have used TLC in the past and they did good work.
Response from TLC Plumbing Heating Cooling Electrical
"Hi [Member Name Removed], Thank you for your feedback. It is always our goal to provide excellent customer service. We regret that we did not provide you with this on our visit. We would be happy to discuss any concerns that you may have and make it right. Please feel free to contact us at 505-944-9513. Thank You, Jackie"
LINDA L.
Jun 2017
great, have used them for years, and never disappointed
Response from TLC Plumbing Heating Cooling Electrical
"Thank you for the kind words. We are happy to be your go to company. Sincerely, Jackie"
Licensing
State Contractor License Requirements
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FAQ
TLC Plumbing Heating Cooling Electrical is currently rated 4.7 overall out of 5.
TLC Plumbing Heating Cooling Electrical accepts the following forms of payment: CreditCard
No, TLC Plumbing Heating Cooling Electrical does not offer free project estimates.
No, TLC Plumbing Heating Cooling Electrical does not offer eco-friendly accreditations.
No, TLC Plumbing Heating Cooling Electrical does not offer a senior discount.
Yes, TLC Plumbing Heating Cooling Electrical offers emergency services.
No, TLC Plumbing Heating Cooling Electrical does not offer warranties.