Sandia Green Clean, LLC logoApproved Pro
Approved Pro

Sandia Green Clean, LLC

3.6(
24
)
Maid Service, One Time Interior House Cleaning,

About us

Sandia Green Clean is here to help you claim your weekend. Our top-of-the-line cleaning services allow you to get back time - something that very few of us feel like we have much of. Our expert trained teams know exactly how you want your home to look and feel, and they deliver every time. Not only do we use all-natural, green products (don’t worry, they work better than any chemical!), our mission is to put the Albuquerque community first. People are our top priority. From our clients’ homes to our employees’ days, we strive to make sure everyone is happy. When you work with Sandia Green Clean, you will discover that we are uniquely different from any other cleaning service in town. Trained and mentored by one of Denver’s most popular cleaning companies, you will get to know your professional cleaning team, love how easy it is to schedule, change, and pay for cleanings, and, most importantly, you will feel great about having us in your home. Please call and schedule your estimate.

Business highlights

Se habla espanol
8 years of experience

Services we offer

Home Cleaning, House Cleaning, Maid Service, Recurring Cleaning, Residential Cleaning

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.624 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
54%
4
8%
3
13%
2
8%
1
17%
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Filter reviews by service

Showing 1-24 of 24 reviews
Demian G.
Nov 2023
0.5
Maid Service
At first, we loved the service. Everything was spotless, dust was taken care of, surfaces were clean and tidy. Over time, the crew started cutting corners, missing dusty areas, cutting short the mopping, missing things that were obvious. Small things, and it was still nice to have 80% of the cleaning done, and not have to do it ourselves. There were always little things like the cooktop grates always being put on improperly, and items not being replaced where they were, as well. Not enough to get upset about, but still indications that attention to detail was not being paid. Then, my wife came home and discovered that the brushed stainless steel cooktop and the brushed stainless steel shower tower had a bunch of scratches against the grain, or in circles, where it looked like it had been scrubbed with a scouring pad. I contacted the company and at first, they told me I could get the items repaired or replaced myself, and they would reimburse me or make it up in free cleanings. I replied that I did not think I should have to do the leg work for fixing their mistake, and finally they offered to fix or replace the damaged items, or reimburse for damages. I chose to have them reimburse me for the shower tower because of the difficulty of replacing it, and the model being discontinued. They ended up having to replace the cooktop, because itâ s not really possible to fix scratches in brushed stainless when they are this deep. The company assured us that their employees are trained not to scrub with abrasives, and insisted that some debris must have been caught on the cleaning cloths. I have my doubts about this, but having no proof, I accepted this, and an assurance that more care would be taken. On the VERY NEXT cleaning, the cleaners further damaged the cooktop, not with more scratches, but by using so much liquid that it got inside the cooktop, and caused the auto-igniter for the burners to continue sparking for almost a half hour, which burned the igniter out completely. Careless, AND, I had previously asked the crew NOT to use so much liquid to clean the cooktop for this VERY reason, as I had noticed them doing this on more than one occasion (I was home when they cleaned). Now, until the replacement, which has been delayed for over 2 months, I have to hand light the burners on my cooktop. The companyâ s reaction was very nonchalant, apologizing for inconvenience, but not really even acknowledging that the crew were responsible for damaging the house we trusted them with. I found the responses very unsatisfying and disingenuous. I am left with a very bad taste in my mouth from this experience, a permanently scratched shower tower and a long wait for a replacement cooktop. I recommend that if you have any reasonably high-end surfaces in your house, that you do not use this company.
Serena W.
Aug 2021
1.0
Maid Service
$16,462
The first deep clean will be amazing. If you read the reviews you will see that is who is leaving the 5 star reviews...the first-timers. So if you want just one clean...they are the company. But WARNING: After the first clean it is the most unprofessional and disorganized company you will ever deal with and it will never be as clean as the first time, despite the promise that every clean is a deep clean. It i s not. Do not waste your money or time. With their prices apparently having gone up, there are better and cheaper companies in town that do a better job. Sandia Green Clean requires all communication via text, but they do not answer and whoever is in charge of texting is the most unprofessional and often unresponsive representative they could have hired. The cleaners are fine enough, but the are often late and do not communicate this with the customer in advance. Today they were almost an hour past the window they are given to arrive. If you are not super clear in your standards the clean will not be clean. One time they even forgot to dust and vacuum and then on the next clean said it was because their vacuum was not working the last time. To be fair, they did credit me a portion of that clean, but only after I reminded them of that promise AFTER they charged me the full price for the next clean). All in all the cleaners and I could probably get along fine and they do a fine enough job if supervised and given specific instruction, but the customer service has got to be the worst I have ever experienced. If you ask for management or the owners to contact you they do not and customers can only communicate through unanswered texts. After 7 cleans and 7 separate chances to improve the customer service, I am done and would not recommend this company unless you want to pay for the biggest headache of your life.
Response from Sandia Green Clean, LLC

"Thank you for taking the time to let us know about your experience and your current feelings towards our company. We are sorry for the inconvenience our team has caused you and are sincerely sorry that you feel we could have handled it better. As you mentioned, we?ve offered to replace/reimburse anything you believe was damaged during our cleans by our teams. We?re constantly working to improve our services and hope that if you ever choose to work with us again you will be pleased with tthe results. If there?s anything else we can do, please reach out to us directly."

Liz H.
Apr 2021
0.5
Maid Service
$150
Hired bimonthly services under the premise someone in crew would always speak English. Sent new crew no one spoke English & could not communicate any requests. It was a total waste of time and $. Floors were not touched in areas, shower not cleaned, Have tried reaching Matt but told 4 times now ;YOU CAN NOT TALK TO HIM and in those exact words. Can only talk to Claudia in scheduling PERIOD. My messages were not sent on to owners so there could b some solution NOTHING. Would NOT RECOMMEND their services for ANYTHING. Since last September everything is done by phone there is NO PERSONAL interaction with anyone but cleaning people or follow up. Received bill by text for $35+ more than usual fee on recent disaster cleaning NO EXPLANATION. Owning 2 business in town I am appalled at the business practices used for any problems a customer might encounter with their company.
Meredith L.
Nov 2020
2.0
Maid Service
My little ceramic hedgehogs were broken during dusting, I imagine. I just would have appreciated being told about It rather than discover the broken pieces a few days later. This got me wondering about my cherished, intricate, silver Aleppo chain and whether it could have wound up in cleaning supplies, cars, or something and if it was too embarrassing to tell me so.
Wanda M.
Oct 2020
5.0
Maid Service
Yes, I recommend this pro
Responsive, thorough and reasonably priced. I use them once per month and I am very happy with the service.
Billie G.
Aug 2019
4.5
Maid Service
Yes, I recommend this pro
Very nice workers but, but some small things were not completed.
Armando L.
Aug 2019
5.0
Maid Service
Yes, I recommend this pro
Arrival is consistent as well as the cleaning. Great customer service too.
Pearl F.
Jun 2019
5.0
Maid Service
Yes, I recommend this pro
$16,290
The cleaners were very courteous, asked me if I would like to check their cleaning, and were pleasant.
Kathy S.
Jun 2019
5.0
Maid Service
Yes, I recommend this pro
$275
This group of women did a very nice job on my house. It definitely gave me a much needed break. We will be using them at least once a month for sure.
Carolyn J.
Jun 2019
1.5
Maid Service
$208
Two of the women spoke very loud in Spanish even while I was on the phone. They lowered their voices when I asked them to. Did not like listening to them. Their cleaning was good, but they could have done a better job for the amount of money. Moved items out of place. I will not hire again.
Sandra S.
Jun 2019
5.0
Maid Service
Yes, I recommend this pro
$175
Lovely ladies. House looks great
Benjamin G.
Jun 2019
1.0
Maid Service
We went through two crews and no one seemed to ever read the notes on the account. They would not secure the doors to prevent pets from escaping and did not put carpets/runners back in place. Attention to detail was very bad in the cleaning. Could not leave them alone for fear that pets would escape. 6th visit was the last that I could deal with.
Response from Sandia Green Clean, LLC

"Hi Benjamin, Thanks again for your feedback. We're always looking for ways to improve our cleaning services and we're sorry you had this experience with our teams. While we know you are no longer receiving our services, if you ever would like to use us again, we'd be happy to offer your next clean for free so that you can see for yourself that the issues you experienced have been fixed."

Marek G.
Jun 2019
2.5
Maid Service
We have generally found cleaning services in ABQ to be very expensive for the quality of work provided, and Sandia Green is no different. They do communicate quickly by text, which is why I rated their customer service high. The cleaning work itself was of average quality - no one was really putting their heart into the work, or making sure that everything was cleaned 100%. If you take a good cleaners work as 5 stars, my own work as 4 stars (I am not a pro, but it is my house, so when I do clean it, I clean it to the best of my ability), then Sandia Green does about 2.5 stars of work.
Response from Sandia Green Clean, LLC

"Hi Marek, We appreciate your honest review of our teams. While we work hard to make sure that our teams do their best in every single home, we understand that perfect consistency across the board day after day is impossible - we are human after all! We're glad you liked the experience with our customer service and would be happy to listen to your specific feedback about what the teams missed in order to make sure that doesn't happen again. Remember, we're here to help you, but in order to get the best experience you need to communicate with us. Because we never heard from you except for here, it's difficult for us to know what needs to change in order to meet your expectations. Give us a call and we'd be happy to offer your next clean for free!"

Charles P.
May 2019
2.5
Maid Service
Yes, I recommend this pro
One person left a note in my computer room that they did not clean up in there do to dangerous materials. Other than my computer I have no idea what they meant by that. I have also asked that they dust the shelves in the master bedroom and bathroom. But my request has been ignored up to this point. I really feel like if my requests are ignored or if they invent reasons not to clean up I should not be charged full price for that.
Response from Sandia Green Clean, LLC

"Hi Charles, thanks for the feedback. As you know, we discussed this issue previously, letting you know that the dangerous material was animal feces. Due to safety and health issues, our teams never touch or clean any bodily fluids or materials, which is what the note you found was bringing to your attention. As far as the dusting, we're happy to put a note on your account to make sure that happens during the next clean, which is part of our company's systems. If you have any other concerns you would like us to address, the best way to get a prompt response is to contact us directly. Thank you!"

Tina A.
Jan 2019
5.0
Maid Service
Yes, I recommend this pro
$140
We appreciate the professionalism and having same people each time. It's also nice to be able to have our c.c. on file so that we don't have to be concerned about missing a payment. It's also nice to get a text notifying us as a reminder as well as that they are on their way!
I. I.
May 2018
5.0
Maid Service
Yes, I recommend this pro
Prompt and friendly
Martin N.
Mar 2018
4.0
One Time Interior House Cleaning
Yes, I recommend this pro
.
Response from Sandia Green Clean, LLC

"Hi Martin thanks for your review we really appreciate it. Any feedback for how we can improve let us know. Thank you so much for being a great customer we look forward to your next service."

David S.
Jan 2018
3.0
Maid Service
Yes, I recommend this pro
Cleaning team arrived 2 hours late, I was told by one cleaning team member that a cleaning team member did not show up for work that day. The cleaning chemicals used did a good job and are a better quality than what can be bought at a retail store.
Response from Sandia Green Clean, LLC

"Hi David, thanks for your feedback. We sincerely apologize for the delay in arrival and we did call ahead to communicate this delay. In any case, this was our fault and please know this is not normal and unfortunately that day a team member called in sick and our backup was unable to fill in as well. We are so happy to have you as a customer and look forward to your next service with us. All the best! - Brandon"

Carol S.
Aug 2017
5.0
Maid Service
Yes, I recommend this pro
$134
I was very hesitant about having someone come into my house to clean...So, I stuck around to make sure the dogs were OK. They did an EXCELLENT job....I will worry about the birds knocking into the sliding glass door now. I picked these people due to the "green" aspect they use. I especially like that THEY bring all the equipment and cleaning supplies and take everything with them when they leave.
Response from Sandia Green Clean, LLC

"Hi Carol we're so happy that your life is now better as a result of our services, happy to help. We look forward to seeing you and your cute dogs again for the next service. Thank you so much! - Brandon"

ARNOLD G.
Aug 2017
4.0
One Time Interior House Cleaning
Yes, I recommend this pro
THEY WEREON TIME AND DID A VERY GOOD JOB.
Response from Sandia Green Clean, LLC

"Thank you Arnold it was a pleasure, glad you enjoyed seeing your home clean, we look forward to seeing you again soon! - Brandon"

John S.
Aug 2017
5.0
One Time Interior House Cleaning
Yes, I recommend this pro
The cleaning crew went straight to work. The job was very well done, very thorough, very professional. We hope to have them work twice a month.
Response from Sandia Green Clean, LLC

"John, thank you so much! We were so happy to have the opportunity to clean your home and we hope it was filled with lifelong memories after the wedding, so happy we could service the home before your big event... we look forward to seeing you again soon, have an amazing day! - Brandon"

Michael S.
Jul 2017
5.0
Maid Service
Yes, I recommend this pro
The company came in and did incredible work. They hit every single spot we asked them to, and we've not stopped noticing several other spots since that time. They not only did the stellar job of cleaning, but knowing that it's done in a green manner means a lot these days. They were efficient in their timing and responsible with the schedule.
Response from Sandia Green Clean, LLC

"Hi Michael, it was a pleasure cleaning your home, happy to help! Glad you enjoyed the green cleaning products, the deep clean and super happy that you appreciate the extra attention to detail. We appreciate YOU as our customer, thank you so much. Have a fantastic day! - Brandon"

Eric S.
Jul 2017
5.0
Maid Service
Yes, I recommend this pro
$99
Sandia Green Clean is awesome! They did a quick estimate same day on the spot and gave me my first initial clean, fabulous! I am now using them 2x a month for a deep clean. They are better than any other cleaning service I've used in Albuquerque, and believe me I tried them all. Not only do they clean better, but the teams are friendly and I trust having them in my house. I love that they use green products and color coding too which means they won't ever cross contaminate cleaning my toilet and my kitchen counter, it gives me one less thing to worry about. I can easily add or adjust my services on their website without having to call which is very convenient. I've been telling everyone I know and that's also why I'm leaving a review here. It's so cool that they are locally owned and operated. Sandia Green Clean has my business for life! If your looking for the best clean in ABQ, look no further than Sandia Green Clean.
Ryan R.
Jun 2017
5.0
Maid Service
Yes, I recommend this pro
I heard of Sandia Green Clean through a family friend and decided that I'd give them a shot. And man am I glad I did! They did a wonderful job. They paid attention to every detail in my home and even went as far as to color code towels so they don't accidentally use the same towels in the kitchen as they do in the bathroom or something like that. The employees seem incredibly well trained and polite. According to one of the workers I spoke to, they go through weeks of rigorous training before they are even allowed to come clean someone's house which is a plus. My favorite part was how easy it was to schedule appointments. With past cleaners in Albuquerque, I have had to call and wait on the phone for ten minutes before I could even talk to someone about altering my services needed or canceling my appointment but, with sandia green clean, I could easily just do it all online. This by itself has drawn me back to their services. But overall, they do an incredible job and all the workers I have met seem very friendly and trustworthy. Would definitely recommend.
Response from Sandia Green Clean, LLC

"Ryan we're so glad you loved the services and extra attention to detail. Yes our teams are the best trained in the state and they do an incredible job! We put people first, which means that we care about you and your family as much as we care about our employees and their families. Albuquerque is our home and we are dedicated to making a real difference in this community. Thank you for being a valued customer we look forward to seeing you again very soon! - Brandon"

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Sandia Green Clean, LLC is currently rated 3.6 overall out of 5.
Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: Closed Sunday: Closed
Sandia Green Clean, LLC accepts the following forms of payment: CreditCard
Yes, Sandia Green Clean, LLC offers free project estimates.
No, Sandia Green Clean, LLC does not offer eco-friendly accreditations.
No, Sandia Green Clean, LLC does not offer a senior discount.
No, Sandia Green Clean, LLC does not offer emergency services.
No, Sandia Green Clean, LLC does not offer warranties.

Contact Information

4001 Ellison St., Albuquerque, NM 87111

Service Hours

Sunday:Closed
Monday:8:00 AM - 5:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:Closed
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