JC&E

JC&E is not customer focused, does not take pride in their work, and simply took our money while leaving us with equipment that does not work properly. We had JC&E install a condenser and 3 mini splits in our home. About 1 week after they installed it, the mini splits stopped blowing cool air. They were not responsive in our calls to come fix it, but eventually they came and added more freon but didn't think to check for a freon leak. They also decided that it was a good idea to have the drip lines from 2 of the mini splits just hang over our neighbors roof instead of re-routing them down the side of our unit. Our neighbor complained to our HOA about this, and we asked JC&E to come out and fix it. They asked if they could come back in the spring since the weather was cooling down and we wouldn't need to use the mini splits for cooling. A weird request, but we said that we would wait. When spring came we tried to contact them to come fix the drip lines and the fact that the units weren't blowing cool air again. They never responded to us. Eventually we just had to hire another company to come fix all of JC&E's mistakes and lazy work. JC&E left us with freon leaks, the wrong sized condenser, and improperly routed drip lines that all had to be fixed by someone else because JC&E refused to do the job right and provide basic customer service.

Do not do business with this company. They are rude and dishonest and their work is slipshod and barely passes inspections. When we bought our house, the package unit on the roof (Airtemp), had been installed about a year and a half ago by JC&E. The day of the walk-through, the unit failed, and the seller had to replace it, delaying our closing. When the unit was replaced by JC&E on July 3, 2019, a warranty for the unit was issued to me, the buyer, and the unit was registered in my name. I got the warranty paperwork from my real estate agent, and then called JC&E and that is when the trouble began. When I called the contact number on the warranty for JC&E to introduce myself, someone answered the phone saying, "Hello," and then proceeded to ask me if I was a sales person. I said no, and introduced myself and let him know that the Airtemp unit was registered in my name. We closed on the house July 5, 2019. We moved in on July 11. I contacted JC&E because the air conditioner did not seem to be cooling the house very effectively and we could smell sewer gas. "Julien," who fielded the call, assured me that he would meet me at the house the next morning at 9 am. He never materialized, so I called him back, and he said that they were busy but that he would call me. I called him again later that week, but he never got back with me. Then, last night, July 30, at 10:30, I noticed that the air conditioner was not working at all. This air conditioner is three weeks old! and it was installed by JC&E. I called them, thinking I would get an answering machine, but Julien answered with his characteristic "hello." I apologized, saying that I thought I would get a machine to leave a message. He said, "Do you have any idea what time it is?" I said, "Yes, it's 11:30 and my air conditioning isn't working and my house is hot." He said he would call me in the morning. Given his track record for not showing up and not calling back, I called him at 8 am. After apologizing for calling so late, I asked him to please come out and get the unit working, since it is under warranty. He asserted that the warranty was for the previous owner, not me. I said that the unit was registered to me and that I held the warranty. AND THEN HE HUNG UP ON ME. Here's the kicker. The unit is the bottom of the line, an Airtemp manufactured by Nortek. The ductwork that JC&E installed for the return is insufficient to handle the amount of air pulled through the unit, and so the machine has to work extra hard to cool the air and then move it through the house. Further, the ductwork installed by JC&E in one of the bedroom closets is not insulated, so condensation is forming and wetting our oak floors. I called a reputable HVAC company to come out and repair the unit and discovered the shoddy work that JC&E had done and how they had jury-rigged all of the sloppy ductwork to the cheap-o package unit. I also filed a warranty claim with Airtemp who is honoring the warranty for the unit that is, indeed, registered to me. I will be filing a complaint with the Regulation and Licensing Division of the State of New Mexico and filing a complaint with the Attorney General's office and the Better Business Bureau.

Contacted JC&E by a friend referral and they were very prompt at answering the call, sending someone out almost immediately to assess the situation and having the problem resolved by the next day. Very friendly, Very professional, Very timely, and very reasonably priced. Would use their services anytime