Goodrich Roofing

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i am revising my review, again. All was fine, even great until the final invoice. The contractor said someone would call after the job was complete to see if there were any issues and how things were going. No one called. First red flag. I paid over 2/3 of the initial estimate of the job, days before the job was to be done. I used my insurance which they knew about too. I was told the final invoice would be sent to me. All of a sudden the office person, who now refused to send me my final invoice, calls saying they can't finalized till they get a copy of the adjusters quote. Strange they ask for this after the representative I worked with said they don't need paper work from my insurance because I work with them and they don't. The invoice was being held. I made the mistake of sending the adjusters quote and all went downhill.
This office person would not give me a copy of the invoice and told me to contact my insurance company because they had the final invoice now. Um..Second red flag. A bate and switch going on. I finally got the invoice from my insuance, after numerous requests from me to the roofer rep and office person. In any event the final bill quoted every penny of what the insurance quote would pay, not the signed agreed upon quote and included all items the roofer didn't even do. Third red flag...
Also the office person says my estimate was for cash only jobs, even though my signed contract said nothing like that. Nor was there ever a discussion about cash only. Why was I given a cash only quote when the rep knew from the start I was using my Insurance. We even discussed how he was a member of the same insurance company. The answer is, it wasn't a cash only quote, that's why. The quote I received was less than the insurance would pay so they decided to try change their bottom line by aligning themselves with what the insurance would allow. Claiming the job I selected was for cash only not for insurance jobs is once the work is done is common underhanded practice. I thought this was going to be a clean easy contract. They even Left off the Angie's list coupon for 250 we agreed to apply.
Today I was sent a secopnd invoice ( got the revised one) minus the coupon, after I complained. The trouble is they listed $1,600 worth of work they didn't do and didn't change my cost to the $9250.. The owner wants to chat. No need to chat just provide the correct invoice.

Well I did chat with Johnny, who said he was the Sales Manager then later said he was the owner which really made no difference. In the end he agreed to correcting the invoice a third time, to the price of $9250 plus tax minus the angies list coupon. He said they had added the new garage door, replacing window screens and a/c fin straighten by mistake and that mistakes happen. He said he would send me an updated invoice. I thought how strange all of a sudden it was sent to me not the insurance company. In the email I received that after
Noon was the invoice with a note which read,"I?ve notified USAA this is no longer an insurance claim we will be handling" The insurance company thought it was an unnecessary statement and I agree. Claim finalized within minutes without any assistance from Goodrich.

I was home all day and representative never showed or called to reschedule or at least give the courtesy of letting me know he would not make it. Very disappointed in the lack of professionalism in not following through. I understand that things come up and weather can cause delays, but it does not prevent one from picking up the phone to make a courtesy call to reschedule. 

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Our roof began leaking with the rains in November, 2014. We received 3 estimates from 3 different roofers including Jim Welch with Goodrich roofing. During the room inspection, Jim and his son patched the area where the leak came through. He took the initiative while he was inspecting the roof.  He was the only one of the three to do so. He also explained what he would do to make the roof more secure and leak proof.  Mr. Welch was very straightforward, respectful and nice.
When we received the estimates, Goodrich was the highest; however, the contract verified that Goodrich would perform the work as previously described by Mr. Welch.  Due to the consistent follow through in writing and ESPECIALLY because Mr. Welch explained the work to us in detail, we hired Goodrich to re-roof our house.
We were scheduled immediately! Mr. Welch brought samples of roof tiles the Friday before roofing began and we selected the same as on the previous roof. Early on Monday the roofers turned out in force! We counted at least 6 men working on the roof. The foreman consulted with my husband on several items including tree branches that needed to be trimmed, Mr. Welch stopped by early to check on the proceedings and consult with us regarding other materials. By the time we returned home at 3:00 pm the roof was complete!
A few days after the roof was finished, I read through my April Angie's list monthly booklet and found a coupon for $250.00 off a re-roof for Goodrich Roofing. Although the work had already been completed, they still honored the Angie's list coupon. 
Our roof was inspected by the city the following Monday and passed with no problems!
We are VERY pleased with our new roof. Goodrich Roofing Co. and ESPECIALLY Mr. Jim Welch were wonderful to work with. Throughout the entire process Mr. Welch told us that we were the ones in charge.  We highly recommend Goodrich Roofing and would not hesitate to work with them again in the future.

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They did a great job.

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Paolo came to give me an estimate and scheduled the roofing job.  He was very professional in evaluating the damage and what needed to be done.  I was told the work would be done on Tuesday; however, due to the rain issue we needed to move the date to Thursday to allow the roof to dry out.  Nick called to confirm if the date was okay.  He was very professional and willing to work with me.  On Thursday his crew, Eddie and Felipe, arrived on time and took care of the issue and showed me photos of the roof prior to their work so that I could see what the previous contractor did not do.  They were awesome.  I cannot express the values and work ethics this company has.  They truly take care of their clients.  Bravo to everyone that was involved.  I would most definitely hire them again and again.  Thanks.

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He gave us 3 options for soffitt ventilation and ridge ventilation. He was very personable, informative, professional.  He took time to answer 3 women's questions. He was engaging. He seemed knowledgeable about his field and we feel that he gave us the best information that was going to benefit our house and our lifestyle even if it wasn't going to benefit his company right now.  He recommended we fix our windows. He gave us his professional opinion about what steps we need to do to fix the rest.

They managed to come out and do the job in one day. They came when they promised and did a great job. They picked up all the debris. The price was competitive.

Details.... simply simple.....no problems, very smooth professional job

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