Academy Orthopaedic Clinic

"I am sorry to hear that your experience at our clinic was such that you don't plan on coming back. Being a small business, we do things differently than the big medical offices. We strive to treat our patients like individuals, and not just another number. Our providers concentrate on taking care of patient’s medical needs, and the staff concentrates on taking care of logistics. This means providers aren't always privy to the complexity of insurance companies, and getting authorization for procedures. When dealing with insurance companies, every time we need authorization for anything, we spend an average of 2 hours on the phone. If a patient would like to pay cash, and not run things through their insurance, we then, of course, don't need to get authorization. As for the deductible, I don't know if you are now using a different card, but the card you presented at the time of service doesn't list any deductibles on it. We prefer not to take monies from a patient, without knowing the exact amount owed. We then bill the patient later. This may seem to you to be poor business, but we feel it raises our accuracy rates, instead of collecting unnecessary monies that we then have to refund."