TRISTATE WINDOWS AND SIDING

Making an appointment was easy, and the sales rep, Ken, arrived on time. Ken was very nice and not at all pushy, which is rare in the window industry. Definite plus there. I chose to check out this company because of research online about non metal spacers being important and because they were local. The windows looked really good on paper—steel reinforced and insulated sashes, automatic locks, etc. and they had a long warranty with included labor. Hopefully I don’t ever have to use that, but it was nice to know they backed their product so much. The warranty was what pushed me over the edge compared to a lower quote from another local company that offered non metal spacers. I Signed the contract, had the measuring guy come out and scheduled an install date 4 weeks out from the measure (longer than the 2 weeks quoted by the sales rep, but hey maybe it’s the busy season in November). I get a call 15 minutes before they were supposed to arrive for the install (time frame was 8-10, they called me at 9:45am) that they had gotten into an accident and can’t come out. I had already taken all the window treatments down and moved furniture for the install. This included little kids bedrooms that faced the street. I was upset, but hey, accidents happen... I call the office at 10:15am and no one knew there was an accident and they can’t even reschedule until the next day because the scheduling manager is at a job. No one has a calendar to even give me an idea of a date? Is it one day or two weeks? Should I put my blinds back up? Getting more annoyed here... The receptionist calls the next day around noon and she tells me one week. No asking me what day works, just, “we will come on this date.” Another week?! I expect to be pushed to the front of the queue since it isn’t my fault I had to reschedule and they try to finish each job in one day, so I got bumped behind 4 other people? How many crews do they have?? I’m even more annoyed. I gently push by asking if that’s the earliest they have (it is) so I just accept it. I don’t want to be one of those entitled jerks, but give me some information here, tell me what’s going on so I’m not in the dark and just being tossed around! I had to call the office and tell them the crew got into an accident? I have to wait a day to find out when I can be rescheduled? What if I wasn’t available the day they set it to? They’d have to call the manager again and call me another day later?? Anyway, one week later, the crew shows up and look at the windows and tells me they can’t install them today because they don’t have a ladder tall enough. What?!? I pointed out the third story windows to the sales rep and the measuring guy. They both assured me they have ladders than can reach them—“they install windows everyday!” The crew leaves with my windows. It’s now been 6 weeks since I put a deposit down and I have to wait another ??Day??Week??Month?!? until they will try again. Again I have to call them and again they tell me they will come in a yet another week for them to get two crews in. So I wait another week (moving furniture and reinstalling the kids’ blinds yet again) and when they show up, I’m biting my nails hoping they can actually do it. They come and they can! They get to work quickly and bang it out until it’s dark out. The guys seem to know what they’re doing and I leave them to it (I had to shuffle a toddler around while they worked. It was maybe 30 degrees Fahrenheit out, so quite cold with windows missing). ...when they were packing up, I noticed one screen had a hole in it and they replaced it no problem, but I was annoyed that I had to point it out. But there were 4 guys and it’s possible to miss it, so I pass that over. They did a decent job cleaning up and showed me how to use them, and they left. I later found a water bottle of acetone in the kids room (very dangerous!), and they left handprints on the outside of the third story picture window (I can’t clean a window that doesn’t open from the inside!), but other than that, the windows look great. I haven’t used them much until now since it’s been so cold, but they do seem a bit stiff/heavy to lift (double hinge). Maybe it’ll ease up after a few uses, so we shall see in the spring! Overall, I liked them and their product so I used them again (we have many windows and decided to replace them in groups because it’s expensive! Also, if I really hated them (like I hated the guys who replaced our sliding doors), I was willing to switch companies. The second time they came, the time from deposit to install was about ten days. That’s right. Ten days. I guess November/December/January is the busy time after all?? (I assumed it would be spring). The same crew came out and got everything done in a day. They cleaned the picture window as best they could, but left multiple caulk marks on our carpet—which again was discovered after they left. I guess they didn’t notice that either? These little things make me worry about what other little things they may have missed with the installation, but it’s been 1 and 2 months since the two groups of windows have been installed and it’s noticeably warmer in the house. No more drafts or leaks (we had a major leak in two windows), and I compared the thermal images of our old vs new windows and it’s much better insulated (we have a little Flir thermal imaging camera). The windows look good! Overall, I’m happy with the product and would probably use them again. Job 1: 12 triple pane double hungs, 7,200 Job 2: 16 triple pane double hungs, 9,400

the windows are good, the install was not. the guys rushed through the job leaving gaps between the molding and the wall. One of the guys said I needed sheetrock replaced and he would take care of it, needless to say, he did a horrible job and charged me an extra 150.00 which I had to give him a personal check made out to cash. I was going to have them side the back of my house but decided to wait until I can do the entire house.. I asked to cancel the siding job and I am waiting for them to send me back my down payment of $2,000 I feel i did not get much satisfaction. Andrew left immediately after i asked to cancel the siding job, leaving me wondering if someone was going to come back and fix my windows. They never called to schedule an appt. to finish capping my windows. the installation of these windows were horrible,, we had to finish chalking on our own.. I am very disappointed, therefore, I will not use them for my siding job

Everything went well. No problems or complaints. The salesperson was very informed and available but not at all pushy which is a definite plus for me. They installers were very efficient and the clean up was great. Overall the entire project was a lot less painful than I thought it would be. No complaints.

excellent energy savings from hot summer weather.  Triple pane all the way.

it went well.

Everything was good. The price was good and they were very neat.

I checked reviews and saw that they had good reviews. I decided to call and get an estimate and made an appointment, well an hour before the scheduled appointment they called and said the sales guy was having car issues. So i agreed to make another appointment, well the same thing happened where I got a call an hour before stating that he couldn't show up. I asked if they could just give me a quote and the lady said she would give my phone number to the sales guy and he would call in a few hours. Well the day went by and I called her and she gave me an excuse for why he didn't call. How could they be good, if they cant do business?

unknown

installed Over all job went well, rough start with windows.  Needed to call back service to readjust windows prior to the siding being installed. Very happy with the siding and windows but somewhat disappointed with the sill replacements, the wood was standard pine hand cut to size and had no rounded detail as a sill that you would but at a Lowes or Home Depot. 
The other issue was that they did not start the work as promised. Over all I was satisfied with the over all job.

The windows look great, work great and keep the cold out. I couldn't be happier.

They were really good.   We were really happy with them.  They showed up on time, they were courteous, they were clean, they repaired a couple of complications on the job which they took off whatever fuzz, and that was really helpful.

Tri-State provides the highest quality products in its class for a hard to beat price, which included installation. I spent much time researching various providers offering comparable products, including Pella and Andersen -- which quoted prices 2-3 times higher for double pane products. Tri-State was highly responsive to my initial inquiry, provided a straight forward professional, no hard sell estimate and quote. The installation team was top notch and professional, arrived on-time, and completed work in two days. Tri-State has a well deserved reputation for service excellence, and that's what I got. I would highly recommend them to anyone contemplating window and door replacement.

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Windows were measured on one day and installed another. Window installation took all day first  they had to remove the windows then install and caulk them. I had a garden box window removed and replaced it with a  mulled double hung  window which I am happy with they had to come back and fix my original frame work I noticed ti wasn't done right and they came promptly and fixed it with no hassle.   Replaced a bay window with a 5 pane bow window which I love,  They replaced the frame also they had to come back to fix the frame work moulding was not flush with the wall and readjust the cranks and did some minor resealing.  This window is beautiful. One of the upstairs window panes had a large crack running through the middle ( 3 panned glass) they replaced it promptly the windows are guaranteed for life.  All the nail holes from the replaced wood was not filled in they came back and did that. The only window I don't like is the bathroom window I had replaced a casement with with a double hung. The window was not large to begin with so replacing with a double hung was a mistake the molding on the double hung took up most of the window. I didn't realize the molding would be so substantial I wish that was advised to me. I also had grids placed in the front panes again I wish I would have had them put in all my windows they look beautiful. So far I'm happy everything.

All work was done in one day. Workers were neat, courteous and professional. Quality of windows seems very good. We're happy. No complaints.

Installer was not very helpful. One window sill had carpenter ants and if i did not go in the room they would have spread to inside my house. I had to kill them with wd-40. Had another problem and had to call the forman who happened to be the owners relative and that was taken care of promptly. He came to the premisis and resolved the problem. installation took 11 hrs, way too long, only 2 guys. they sent 2 more men for a couple of hours and they had to leave. Make sure you everything in writing because what the saleman tells you and what the installer says are two different things, henceforth the calling of the supervisor.

They were very professional, and we had no complaints with them.  Overall, they were very professional; they knew what they were doing.  When they had to install a bay window and they said looking at the weather report that there was a 10% chance of rain and even with that they did not want to take the chance and said they would come back later.  They said that if they open up the whole thing and it rains and that kind of damage the insulation.  Price wise they were bit on the expensive side but they installed good quality windows.  They were not the cheapest one out there.

They did a great job and the windows are excellent.

Sided the house with XL29 Eliminator 29' siding and installed a bow window. Now almost 6 months later everything seems to beholding up fine. I confess I was worried because weather at the time was 95+ degrees and sticky which I worried would lead to poor workmanship. So far that hasn't been the case. The only two ticks against them would be that it takes a while for them to return calls and second the after installation clean up, I found quite a few screws on the ground one of which found its way into my wifes tire that I had to replace.

The product that they had was a vinyl siding, it was thicker and thicker insulation. It is 29 feet long, so there were no seams. It is a cleaner and nicer product. When I called the company, there are only two companies in New Jersey that offer it. They were meticulous and they cleaned up. They were unbelievable. The salesman was a little bit pushy, but other than that, it was great. They did a good job. They were a little pricey, but when I told him that I would go somewhere else, his price came down to my ballpark. The siding was good and the team that they sent in to do the work was good. They were very responsive, we had a windstorm come up and blow a piece off. They had a manager out here right away, he fixed it, and he told me if we had any further problems to call him. When they said that they would be here, they were here. Before they left, it was cleaned up nicely.

Did a great job: very professional, thorough, reasonably priced, thorough.  A pleasure from the various meetings with the salesperson, Marc, to the measurer, Kris, to all the installers.  Came like a swat team and completed all work in one long day ( and an hour the next day when a bit more material was required).   Would absolutely use again and would recommend with the highest marks!

Overall the windows are okay but I was mislead in what I was getting when it came to the screen doors and bay window.  I also was told that when my windows were replaced it would reduce the noise but it's the same.  I can hear everything outside.  I don't like the bay window at all and was totally mislead in what it would look like.  The center window was suppose to be larger than the two side windows but all the windows are the same size and I'm pretty sure the measurement is off.  I have a lot of white plastic showing on both sides of the frame and they told me this was normal.  However, I couldn't find another window that looked like this online with that much white plastic showing.  I hate the screen doors (I really hate the screen doors!), very cheaply made and they make a lot of noise when you open and shut them.  You also have to quickly move out of the way so the door doesn't hit you in the butt or leg.  The sound is awful when you turn the knob to open the door or when the door shuts.  Not sure how long I want to put up with them but I did buy 3 of these doors so it will be costly to replace them.  Make sure you see the materials before you purchase. and how they work.  Installation was good and the installers were professional but you had to work around their timeline and it seem to take longer than I expected for them for everything to be installed.

Absolutely wonderful.  The salesman, Jordan, was responsive and honest.  We had several other companies come to give us quotes and this was the first time we didn't feel pressured to buy.  We gave him a deposit that night.  The next day Tri-State called to schedule a time for them to come back to measure all our windows; they came about three days later, measured every window in our home and told us our windows would be ready in 8-12 weeks.  Well, 8 weeks on the day they called; our windows were ready. Due to our schedule we weren't able to have them installed for another two weeks, but Tri-State didn't mind at all and accommodated us.  They were were about an hour late for the install, but coming up from Clifton, not bad.  It took them about 6 hours total and that included clean up.  Aside from a few slivers of aluminum outside (maybe two or three) you couldn't tell our house had even been worked on; it was in better shape then when they arrived!  We received a call from Jordan about a week after the installation to follow up and see how everything was going.  I would highly recommend TriState Window & Siding to anyone looking for new windows.  We are very happy so far with our purchase!

First the good news...
We first encountered TriState at a Home Show and we were impressed with their products and the fact that they didn't try to give a "hard sell" at the show.  Jordan (their sales manager) came out to our house, showed us their products and gave us a quote that was extremely reasonable considering the quality of the their product.  The windows and doors look top rate and have architectural details that I hadn't seen in vinyl replacements (the window dividers have contours, the corners of the windows  look mitered, etc.)  I was initially hoping that we could install Andersen windows, but these look comparable and were significantly less $$. 
Once we committed, we were able to put our 1/3 deposit on Amex.   The windows (and sliding doors) were installed last week and look terrific. Once the sun shines again, my kitchen will look great!
Now the not so good...
Tri-State could use some help with their customer service.   Once we gave our deposit, we made the appointment (about 10-14 days later - but it was the Xmas holidays, so no big deal) for their installer to come out and measure all of my windows.  There was no follow up and when he didn't show up on time, I got nervous, tried to call to see what was happening.  The phone kept kicking me out to a voice mail that wouldn't take messages.  At that point, I was concerned that we had been taken, but eventually the installer showed up.
It took about 6 weeks for the windows to be ready for installation.  The two guys who came to install arrived at the scheduled time.  One of the screens was ripped and they seemed annoyed when I pointed it out.  When my husband indicated that we'd hold back some money unless it was repaired, the office gave the impression that we were being unreasonable, but they did repair it the following day. 
My biggest complaint is that although the windows look terrific (and ultimately, that's the most important thing), the installers did a subpar job at cleaning up afterward.  There were wood fragments throughout my house and screws, staples and woodchips/paint fragments all over my deck from the removal and installation of the sliding doors.  There were also plastic wrappers from the windows left in front of my house.  In addition, they nicked my painted kitchen cabinets when installing the window over my kitchen sink.
Summary
Tri-State sells a terrific product at a great price.  Although they could definitely use some work on their customer service (call 24 hours to confirm appointments, make sure your workmen show more care in cleaning up afterward),  I would still recommend them.

I had already met with several contractors by the time I contacted TriState Window Factory, primarily because after learning about what makes for a quality and energy efficient window, I realized that TriState had exactly what I was looking for. The energy efficient ratings of their windows are unsurpassed by any windows offered by any of the other contractors I met with or any other windows I found through my own research. The salesman, Ken, was knowledgeable and personable, and I decided to go ahead with having them do both my windows and roof. The price was good and the quality of the products they were offering was excellent. They were also offering a special for 10% off windows, so I saved even more. For the roof, I had timberline shingles, ice and water shield, and a ridge vent installed. For the windows I selected the 5400 series.

The roof was replaced first. On the day of the installation, I had expected the crew to be there quite early, however the truck with the dumpster arrived much earlier and I had to direct them on where to put it. The crew finally arrived at about 9:45 am and got right to work. I had been told the roof would be done in one day. However, when the crew arrived and I asked them about that, he said it depends on how many layers on the roof. Fortunately, my original roof had only one layer on it or they might not have been done in one day. They quickly removed the old roof, laying tarp down to protect the plantings around the house and were done by 6 pm. They also cleaned my gutters for me and fixed a leder that have become unattached.

I had originally been told the windows could also be done in one day, but when they called to schedule the appointment I was told that they would need two days, which necessitated juggling my schedule around some. I was also told that the crew would be there betweeny  8 and 10 am. However, they arrived at 10:40 am, much later than I expected given the size of the job. Again, they got right to work. There was a crew of three and they quickly removed the old windows and began installing the new ones. They were neat and efficient. The next day they came back to install the bow window and sliding door. Again, they were neat and efficient.

The windows are just beautifual and my living room now looks like a new construction. I am extremely happy with the windows and roof and I would not hesitate to use TriState again or to recommend them ot others.