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Nathan is a highly professional, knowledgeable, and honest young man. His estimate was clear; he was a pleasure to work with. 

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I did use them again.  I don't know if I would use them again because they tend to jack up their prices.  In terms of telling you other things or, it wasn't clear to me that I was, you know, I think that they're a little over priced.  Otherwise they do the job fine, the job itself was done perfectly but I think they, I think the big deal here wasn't clear exactly what I was buying for that amount of money and when they come and they see the job they say oh yeah well that's going to cost you x amount of dollars more.  So you don't know without comparing outside whether you're getting a good deal or not, whether they're just using it to jack up your price much higher than you would have if you had taken someone else.

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I don't know if I would use them again. They seem to jack up their prices in terms of telling me other things. It wasn't clear to me. I think they jack up the price. Otherwise they do the job fine. The job itself was done perfectly. The thing was it wasn't perfectly clear what I was buying for that amount of money and when they come and they see the job they say well that is going to cost you X amount of dollars more. So, you don't know without comparing outside whether you are getting a good deal or not or if they are just using the base to jack up the price much higher than if you had called in someone else. It's a fuzzy area when you say I have this amount of dollars to do this amount of work and they say this amount of work is going to cost you much more. So, you don't know if this is really a good deal or not.
First of all it took them a very long time to come up with the price. They had to call and call and call before they came up with the price. That's where I feel that I wasn't getting a good deal.
The tune up was fine. It was a set price and it said in the agreement what they are going to do and what they are checking. The guy just went down the list and made sure he did all those things and he did.

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Nathan came on time and worked really hard at quickly diagnosing the problem of leaks on the kitchen ceiling that came from the bathroom.    Showed me all the options (cheap/expensive, longterm/short term) and how long it would take to do all that work.   It looks like the leak finally stopped; although I'm still observing too just to be sure.  I thought it was a clean and excellent piece of work.

Professional, uniformed crew showed up, and made an initial quote of $450, with full disclosure that if they find something else they'd have to re-evaluate cost if there were further or more significant blockage.  The team initially used a snake tool, but when they ran into the root system they pulled out a camera snake that showed where the blockage was and how extensive it was.  I felt these guys explained each step thoroughly, why they recommended doing it and what the impact and cost would be.  We had to wait awhile when they brought out a very large water pressure machine with a root digging head.  Results were great, you could see these guys were working very hard to clear a difficult blockage.  One important note - there was some sewage backup into a part of the basement, Water Works is not equipped for sewage cleanup.  They referred us to Serv-Pro, quality crew who cleared up the mess in a few minutes.  We would highly recommend both outfits.

They call to re-confirm appointment, they give you a two hour time frame, and then call to let you know they are on the way. They are nice and do a good job.

Mike Medaglia promptly answered my early morning phone call and took immediate action to schedule a service call.  Dan Carpenter showed up early, about a half hour later.  I sincerely appreciate their quick response.
Dan worked efficiently to swap out the old heater and replace it with a new one.  I think his work is neat and accurate, and I  enjoyed  our conversation throughout the task.
My only reservations about the experience are as follows.  First, it seemed quite expensive.  However, I'm an older person with perhaps too long a memory of previous work done at our house.  Second, I question the advisability of approaching the service call as secondarily an opportunity to sell additional plumbing system modifications.  One unplanned $1645 expense was enough for me at the time. 
All in all, however, I was favorably impressed by Mike and Dan and thank them again for their assistance.

The technician told us that our furnace needed approx $2500 in parts not including installation to repair and wasn't sure if it would work Maybe need a new furnace A competitor fixed our furnace the same day for $250

Seamless and perfect. Did the whole job in 2 days and was fairly priced on other comp bids.

JANUARY 27th....Returned for boiler repair......Cleaned and flushed out massive clogs of dust ,hair and sludge from boiler.......Installed three drainage spigots on boiler and advised a twice monthly draining of a third of a gallon from each spigot twice a month......Apologized for under billing for last visit and blamed himself for the error.

Name of providers representative was Shaun...Impressed my mother very much ....Advised me to ask you send Shaun next time her home requires servicing.....Felt Shaun was witty , pleasant and explained matters without talking down to her because she was a women and older than he...

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Better pricing. The way that they present their prices was like a car salesman. I think they were a little bit inflated.

The technician was polite and informative. Quoted for the job and also other potential jobs in the house. On the high side for the other jobs pricing but it was a no pressure estimate.

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Luis arrived on time with a van and uniform that had the Water Works identifying insignias.

We explained that his company had installed our boiler in 2013 and that their boiler was working fine but steam heat was not rising up to the second and third floors.

We explained that PSE+G had arrived earlier and told us the pipes needed to have air "bled out of the pipes" by a plumber. Luis seemed very amused  at this  explanation and stated "PSE+G doesn't know what their talking about"

Luis went to work by first examining our thermostat ,boiler ,and individual radiators. Luis stated that he would examine all the attached gagues on each radiator stating some were beyond repair .He replaced two and gave us his contact number if the rest of the gagues became defective.

Luis went out of his way to save my mother as much money as possible by repairing as many existing gagues as he could.

My mother asked me to ask for him in the future...She found Luis polite , respectful of her age ,well mannered  

,honest , and very concerned about doing his work diligently.

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Not good. When he changed the valve and stood up he said I have another leak. The original leak was fixed, yet cause a second leak. It will now cost $500 to replace the kitchen faucet.