Westfield Veterinary Group & Wellness Center

I use both the Union and Westfield facilities for the medical care of our dogs and have for the past 5 years, ever since they saved the life of our eldest dog, Blitzen, when she was suffering from congestive heart failure. She had gotten into this condition due to the failure of our previous vet to take her heart murmur and mitral valve condition seriously and treat it, or refer it to a specialist. Since then, we have received professional, caring medical services for all three of our dogs by every vet and technician at both facilities. As Blitzen's care now requires frequent hospitalizations or chronic kidney failure, we are well acquainted with both the staff and emergency veterinarians and most of the techs, and are impressed with the professionalism and true caring they demonstrate every time we come in. We especially love Dr. Kevin Maus, who treats our dogs as if they were a part of his own family. Our dogs are like our kids, and I trust them implicitly to give them the best care possible. They are also great to decrease the pets' fear as much as possible, and to educate pet parents.

Great staff - everyone is always very pleasant.

We will continue to use them.

We have used them for over 17 years and will continue to do so.

.

I have been going there for 30 years. They have high quality service. They really care about the animals. They are honest, highly professional, and very trustworthy.

.

You make an appointment and they keep it. The vet treated my animal very well.

unknown

It all went very well.  Dr Doyle is the best!  Short of getting Dr. Maus, the owner, himself, you can't do better.  Of course all the docs there are great and I have always felt in good hands there.  All the staff is very professional and yet very human.  They treat you and your animals with utmost respect and caring.  They truly love animals, each and every one and it shows.  Dr. Doyle is very gentle with my dog, and has an excellent "table side"  manner with the client.  I have been with Westfield for some 30 years through some very rough and some good times and I can truly say they are tops.  They are a little more expensive than some maybe, but well worth it.  They are super up to date on everything and can do more for you and your pet than the average vet.  They are unequivocally the best around.  So good in fact the Union county K9 force is their client.  That is good testimony in itself.  If you don;t know where to take your pet, try Westfield.  You won't be disappointed.

The people recognized our puppy right away and we were not handled like a number. Professional and so caring.

They are a very efficient office and they are just very good vets.  We have been going to them off and on for about 18 years.

My cat ended up having crystals in his urine, which is something that often just happens (I've had two cats previously with the same exact problem). We took him in for emergency care at 10PM. and they had no problem taking him in immediately. He needed to stay for a few days, and the doctors called twice a day to update me on the situation. Unfortunately, my car re-blocked, and he had to have the surgery again. He ended up staying there for about two weeks for observation and overall care. By the end, all of the doctors, techs, and front desk people knew Chaos and were sad to see him go (because he's awesome, not because they wanted him to be sick).
Everyone was very nice, very professional, and super awesome. I was very happy with their service, and would definitely recommend them to everyone.

Was not very happy with the care I received for my cat. My biggest complaint was I was in the exam room and in the middle of asking a question the Doctor opened the door and pretty much gave me the impression that my time was up for me to leave  and starting walking out. Also they will not accept faxes from online sites that sell prescription food. All they have to do is ok the fax that is sent to them, instead they want you to drive there to pick up a prescription. They are now open 24 hrs. So I would use them in an emergency but I have found another vet in the area

We used to use Westfield Veterinary Group but have since switched to another in the area. First the positive: We believe the doctors there provide a good level of care. They are now open 24 hours. On the negative side it always seemed as though they were trying to sell treatments. For example, they kept recommending that my 15 year old dog have his teeth cleaned. This requires general anesthesia and I have since learned is not advisable for a dog that age. Their prices seem more expensive than other vets in the area. Finally, they need a business manager to oversee the front desk area. There are usually several young women sitting there more interested in chatting than helping customers. Many times I tried calling during business hours and no one answered the phone. Some supervision is in order.

unknown

The staff has been great. For wellness visits, I think it's a good place to go. If it's anything severe, there's another place I would take them. This is convenience around the corner for inoculations and basic stuff. When my dog's not sick it's okay type visits. I don't know if I would trust them with something severe.

They have excellent service.

I would agree with many of the other reviewers' comments in that the quality of the veterinary care is good, but their business practices, staff professionalism, and pricing would benefit from a serious overhaul.  I don't have any horror stories; rather, it just seems like they're singularly focused on maximizing profits with customer satisfaction a distance second.  Everything requires an additional cost and just getting them to refill a prescription is a battle as they try to get you to commit to yet another "wellness exam" in the interest of your pet's health (guilt, guilt).  It's exhausting, and it's also really expensive.  I lived in NYC prior to moving nearby, and my vet in the city was less expensive (imagine that) and their office staff was much more pleasant to deal with.

I will continue to use them as I'm already in too deep and my dog is older.  However, I would think twice before starting a relationship with them with a new pet.  As I said earlier, the quality of care isn't an issue; they just need to reconsider their focus, ease up on their policies (they're not fooling anyone by suggesting that their practices are in your pet's best interest) and retrain their staff to be more customer friendly.  With the quality vets they have on staff, let's hope they can do better in other areas of the practice in the future.

I used the Westfield Veterinary Group for over 20 years and at the end felt such disappointment.  I always felt they gave the best care but toward the end felt that getting you and your pet in and out was becoming more important.  I switched care givers and found that the vets at Westfield had overlooked a skin condition and anal fistulas.   I asked my new veterinarian why that last condition would or could be overlooked and the reply was that most veterinarians don't want to get down there to examine that area and the skin condition was something the dog could live with.   His coat on his hindquarters was so dry and flakey and the shedding was unbelievable and no amount of brushing helped.  I can't imagine the discomfort the dog had with both those conditions.  Would I use them again, I am not so sure.  After all those years I am terribly disappointed.

They took wonderful care of my cat through most of her life.  She was 17 when she passed.  I used them for more than 10 years.  The doctors and staff were caring, considerate, professional, and sensitive.  They made what was a difficult time for me as easy as possible.  
I would definitely recommend this practice.  They also have very convenient hours.

My dog wasn't eating, was retching and seemed to have pain.   I called after 8:00 p.m. and they said to bring her right in.  They were open until 9:00.  The doctor was understanding and compassionate and performed a thorough exam.  He took xrays to make sure there was no obstruction. All was well, except for a very upset stomach from something she ate.   
I can't compare their prices to other vets because I have been using this Vet Group for over 30 years.  I have always been satisfied with their service.  I have health insurance to cover the cost  of  my dog's care.

They're very thorough but they're expensive. I say they're almost prohibitive, they're that expensive.

This visit was not a bad visit overall. However, the cost for the services provided seemed quite expensive.
In the past, I have experienced subpar service especially from the front desk/reception staff. Multiple phone calls were made to speak with a veterinarian regarding one of my pets that requires monitoring due to a urinary problem. Eventually I had to speak with the office manager because no one returned my calls. The office manager, who was fairly new at the time, also stated that there had been changes to the front desk staff and that she was aware there were issues. Since I have been bringing my animals to this animal hospital for over 7 years, it has been disappointing to say the least to experience a lower quality of service. It has made me think twice about changing to another animal hospital.
However, I do feel that Dr. Shaun Day is a wonderful veterinarian and would recommend him any day. If it wasn't for Dr. Day, I am pretty sure I would have changed veterinarians over a year ago.

My pet was there a week ago.  I brought my cats in for a check-up.  They did a lot of stuff.  They are thorough and experienced.  I trust them and I feel comfortable going there.