East Coast Energy Products Inc
About us
Our company has been in business for 30 years serving the entire East Coast. We specialize in custom fireplace installations, both gas and wood. We also sell gas and wood stoves as well as several alternative heating technologies. We specialize in infra-red heating systems for semi-enclosed or outdoor areas. Gas,and charcoal barbeques as well as smokers, cookers, big green eggs, and hundreds of outdoor cooking technologies. We sell and install complete outdoor kitchens and custom made enclosures as well. We no longer provide serving for fireplaces and grills at this time. We have been featured on "This Old House" and several other TV shows including "Mancave". Additional emails - [email protected] or [email protected] Additional phone - (732) 870-8809.
Business highlights
Services we offer
Custom Fireplaces, Design & Installation. Gas Log Sales & Installations. Wood & Gas Stoves. Alternative Heating Technologies & Infra-Red Heating Specialists. Outdoor Cooking & Heating Specialists. Gas Barbecue Grill Sales & Installations. Outdoor Kitchens. Gas Barbecue Grill Repair. We offer fireplace and grill services in Monmouth and Northern Ocean Counties.
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 11% | ||
| 0% | ||
| 5% | ||
| 0% |
"We are disappointed to hear of your dissatisfaction with the service you received. After three in home visits, our senior service technicians were unable to find any mechanical issue with your equipment and deemed it an environmental issue causing the odors you were referring to. At that time we offered, as a goodwill gesture outside of our standard six month customer service guarantee, to remove your logs and exchange them for another piece of equipment (vented gas logs). After discussion and upon your request, we returned your logs for manufacturer testing where it was concluded the logs were without defect and in good working order. We pride ourselves on our experience and customer service. We would like to offer you a full refund for the equipment purchased. We hope this meets to your satisfaction and we would be more than happy to discuss alternative heating options."
"We are glad to hear that our team completed your project to your satisfaction. We strive to meet the needs of our customers and appreciate the time you took out of your day to review our company. We look forward to assisting you in the future."
They were professional, punctual and very neat.
We needed a tweak on a strip of molding and they were here the very next day.
So happy with our new fireplace and mantle and now if we lose power in a storm, we have a heat source!
I would highly recommend East Coast Energy, everyone there was a delight to work with.
Carole and Jerry Brown, Tinton Falls, NJ
"We appreciate your comments about our company. We are always pleased to hear that a customer was satisfied with the products and services we provided. We do our best to make the customer happy! We look forward to assisting you in the future with your fireplace and barbeque needs. Thank you for taking the time out of your day to post your comments!"
"We appreciate your comments about our company. We are always happy to hear that a customer was satisfied with the services we provided. We treat our customer's home like its our own! We look forward to assisting you in the future with your fireplace and barbeque needs. Thank you for taking the time out of your day to post your comments!"
"Thank you for taking the time to let us know you were satisfied with the service you received from start to finish with the installation of your new fireplace. It is our goal to ensure that our customers are knowledgeable on the options available to them and procedures necessary to complete the job. We appreciate your business and look forward to assisting you in the future."
"Thank you for commenting on the service we provided for your fireplace. We are happy to hear you were satisfied and look forward to assisting you in the future."
"Thank you for taking the time to rate our performance. We are pleased to hear you were satisfied with the service to your grill. We look forward to assisting you in the future. East Coast Energy Products"
The size/output of the unit was perfect for the room--nice and warm on cold nights, but not overwhelming blast of heat.
They marble/oak surround looks great.
I've had them back for annual maintenance.
Very satisfied and recommend them with confidence.
"We appreciate your comments about our company. We are always happy to hear that a customer was satisfied with the services we provided from start to finish. We look forward to assisting you in the future with your fireplace and barbeque needs. Thank you for taking the time out of your day to post your comments!"
"Thank you for taking the time to review our company. We are happy to hear you were satisfied with our services from start to finish. We like to keep an open communication with our customers to update them on the progress of their project. We look forward to providing your annual service on your fireplace. Call soon for an appointment! Once again, we appreciate your time in reviewing our company. East Coast Energy Products"
"We appreciate your review and are happy to hear you were satisfied with the service provided. We also provide service for barbeques grills as well as fireplaces. So keep us in mind for your grill needs! Once again, thanks for reviewing our company it is greatly appreciated. East Coast Energy Products"
"We are pleased that you are satisfied with the services we provided. We display a large selection of items in our showroom to allow customers a first-hand look at the products we sell. We appreciate your comments and look forward to assisting you in the future. East Coast Energy Products"
"[Member name removed], We would like to thank you for taking the time to review our services. We are happy to hear you were satisfied with the work performed by our technician. We look forward to assisting you with all your fireplace and barbeque needs. East Coast Energy Products"
10/17 I stopped back in the store and told them my choice and was told that someone would call me within 48 hours.
10/21 No one called me back so I called the store and was told that someone would call me to set up an appointment to check out my current fireplace and do the required measuring.
10/23 I called the store again. I spoke to the person who sets up appointments and was told that I am not on their list. She printed out my quote and set up an appointment for 10/28.
10/28 Someone came to my house and checked everything out. He was extremely knowledgeable and answered every question that I had. I gave him the permit papers for them to fill out.
12/3 Their plumbers arrived at the scheduled time to run the gas line and do some initial set up work. They covered all of the area from the door to the fireplace with drop cloths before beginning the job. They were very courteous and cleaned up when finished.
12/6 The newly installed gas line failed inspection because it was not grounded correctly and the gauge was bad. The gauge had to be replaced and retested. The plumber came back and made the changes.
12/9 The gauge and grounding passed inspection. However the insulation was inadequate (as per the specifications in the instructions) so it failed again. They came back and added more insulation.
12/10 Insulation was re-inspected and it passed. The insert was installed and hooked up.
The gas fireplace works and looks great.
"Thank you for taking the time to rate our company. It is greatly appreciated and we look forward to assisting you in the future. East Coast Energy Products"
"We called this customer to schedule an in home estimate and left a voice mail. We did not receive a return call, and this November period of time is our busiest. We regret not following up a second time, but frequently customers become busy this time of year so we left it up to her to return the call. We were not paid any money by this customer. We were operating on good will at this point. An F rating is not indicative of our general reputation. This customer is being somewhat unfair in her characterization of our firm."
Licensing
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FAQ
Contact Information
10 State Rte 36, West Long Branch, NJ 07764
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