Termi Guard Services & Fenwick
About us
We’re Jim and Mike Allen, brothers and co-owners of TermiGuard Services and Fenwick Building & Renovation. With our 50+ years of combined experience, we can promise you that you're in good hands. One of the biggest challenges we face as homeowners is finding the right contractor to deal with issues which arise – one who has the requisite knowledge, skills, and experience. A contractor who will answer your calls and then do what they say they’d do, when they said they would. A contractor you can trust, and who will actually give you a no-nonsense warranty on his/her work. We’ve built TermiGuard Services & Fenwick to be effectively different from the rest – embracing and living the principles and values we grew up with – treating people the way we’d want to be treated. And frankly, we’re tired of how so many other companies treat customer service as unimportant and how they take customers for granted. As consumers ourselves, we’ve felt the pain from the evident lack of caring and regard for the concept of old-fashioned, customer-centered service. To that end, we offer you a family of home services including, real estate repairs, pest, termite & wildlife control, water intrusion inspections, mold treatment, waterproofing, structural & foundation repairs, property & water damage restoration, and crawl space encapsulation services – to name just a few… Bottom line – we’re first aid for your home or building, and we’re dedicated to providing you healthier living…
Business highlights
Services we offer
Pest control, bed bug control, building, gutter cleaning, home renovations & dehumidification, insurance restoration, mold prevention, mold treatment, mole, property and water damage restoration., squirrel control, structural and foundation repairs, termite control, vole control, waterproofing, wildlife control
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 10% | ||
| 2% | ||
| 0% | ||
| 7% |
"We take all customer concerns seriously and strive to provide professional service. After reviewing our records, including recorded calls, we respectfully disagree with the claims made. On 2/26/25, our technician serviced the home for silverfish activity, which required an attic inspection. Access was provided by a household member who remained present. The technician used a company-provided floodlight, as per training, and did not disconnect any electrical wiring. Photos taken at the time show the attic conditions, including a pre-existing wire wrapped around a support beam. While minor adjustments were made to navigate the space, no items were left obstructing access. On 3/1/25, the customer left a message about the attic light not working. When contacted on 3/3/25, she clarified it was only the attic light, not the overall electricity. The technician was unavailable due to illness, but at no point was the customer told we refused to return. On 3/4/25, we followed up via SMS. On 3/5/25, the technician called and left a voicemail, which was not returned. Our Operations Manager later reached the customer and offered a senior technician visit to assess the situation, but the offer was declined. The customer instead requested cancellation of services, citing financial reasons. The signed 12-month agreement includes quarterly service with callback coverage for specified pests. Cancellation is restricted except under specific conditions, which were not met. During a recorded call, our representative reiterated the agreement terms; no legal threats were made. As services have been provided as agreed and efforts were made to resolve concerns outside our responsibility, we cannot cancel the contract. However, we remain available to address legitimate service issues per the agreement. Supporting documentation, including recorded calls, photos, and screenshots, is available upon request. Sincerely, TermiGuard Pest Services"
I have them on auto-pay. Their prices are not exorbitant. I have had services like for instance, the lawn service, who sometimes just come by and maybe sprinkle something on the ground, but these guys actually do the work. My neighbors see them go in and I see them come by. I have never had really any issue or suspected reason why they wouldn't have done a quality job. One time, many years ago, they didn't do as much, and I had asked if they knew people that did other services, because they didn't provide those services themselves. They gave me 2-3 people they knew as suggestions in their general field. Now, Fenwick does all of that. They do maintenance around the house, and handling trees. They send out a newsletter that seems to be very helpful, so it's communication in that way. They have responded to requests. I usually do have too much, I feel like it's a "set it and let it go" on it's own. They always show up like clockwork. They are very punctual. If they cannot come by, they will call you. They send out an email three days to a week before and let you know the date they are coming by. If they can't come by, for instance, if it is raining heavily and don't feel the spray they put down will set, they will let you know and tell you when they will come by again.
Whenever I come home, the little flag that says, "don't let kids play around here" is up, so they have been around that day. They start out with an introductory that they will show up, and then they follow up with a conclusion statement of putting it on your door, as well as an email or voicemail, stating what they did. They started off and finished it very well. I like their newsletters. They didn't always have their newsletters, but it is really good advice about random stuff for around the house, and how to take care of things. It is things you would want to clip out and put on the fridge.
This company did everything right. The proposal was complete, covering everything involved. There were no extras or add ons at the end of the job. The customer service was fantastic, touching base with me via email on a daily basis giving me updates and answering any questions I had. The work crew and in particular the foreman, Ed, was great. They were on time every day. They were neat and organized. I can not believe how they tore apart every mechanical system in my house to reach and fix termite damage that I would have thought was unreachable. Even more impressive was they were neat and clean. Not only did they fix my house but they used all good quality materials, and left my crawl space neater than when they arrived. In short they did what seemed to impossible for the best price with excellent quality and service. I would definitely use them again.
Thank You Termiguard.
They were very easy to deal with. Always were at your home when they said they would be. They treated my home like it was their own.
The quality of their work was excellent. When they were finished you would never had know I had a leak. I would definitely recommend and will use them again. I can't say enough how happy I was with everyone that I dealt with at TermiGuard.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.