Termi Guard Services & Fenwick

Very dissatisfied with my service and lack of professionalism. Will not be recommending or reusing this company again.

Their consultant Matt came out to our house the morning we called about a mouse infestation. Matt was knowledgeable, efficient, courteous, and thorough. He gave us a fair estimate of the job required and was able to remedy the situation by the afternoon. We were very grateful that he was able to do this on a timely basis and especially during a holiday week. My husband and I would highly recommend Termiguard. The entire staff was friendly and accommodating to our needs, and we would especially recommend Matt to anyone.

Have been a customer of Termiguard since 2004. Lately have been having severe scheduling issues in getting the services we pay for completed. I do not recommend and will be seeking pest control services elsewhere.

They charge about $60 per month. They are diligent. They go down the crawl space once a year. I've had problems and they've come out real fast. Their treatments are very effective. I would tell a friend to definitely give them a call.

It went very well. They actually did my termite inspection when I bought my house in 2002. I have continued to use them. They come by every six months for a seasonal checkup. When they are done, they usually send you an email or call you; I usually get a call at work. They leave a placard that hangs on the door. They will tell me things, like when to move something away from the side of the house, or trim around an area, or move dirt from the edge because termites like that. They have always been helpful and knowledgeable in my opinion. 

I have them on auto-pay. Their prices are not exorbitant. I have had services like for instance, the lawn service, who sometimes just come by and maybe sprinkle something on the ground, but these guys actually do the work. My neighbors see them go in and I see them come by. I have never had really any issue or suspected reason why they wouldn't have done a quality job. One time, many years ago, they didn't do as much, and I had asked if they knew people that did other services, because they didn't provide those services themselves. They gave me 2-3 people they knew as suggestions in their general field. Now, Fenwick does all of that. They do maintenance around the house, and handling trees. They send out a newsletter that seems to be very helpful, so it's communication in that way. They have responded to requests. I usually do have too much, I feel like it's a "set it and let it go" on it's own. They always show up like clockwork. They are very punctual. If they cannot come by, they will call you. They send out an email three days to a week before and let you know the date they are coming by. If they can't come by, for instance, if it is raining heavily and don't feel the spray they put down will set, they will let you know and tell you when they will come by again.

Whenever I come home, the little flag that says, "don't let kids play around here" is up, so they have been around that day. They start out with an introductory that they will show up, and then they follow up with a conclusion statement of putting it on your door, as well as an email or voicemail, stating what they did. They started off and finished it very well. I like their newsletters. They didn't always have their newsletters, but it is really good advice about random stuff for around the house, and how to take care of things. It is things you would want to clip out and put on the fridge. 

.

Everything is fine so far. I haven't seen any termites or carpenter ants in years. Sometimes they are here when I'm not here because all of the work they do is exterior. As long as I'm not seeing any insects that are damaging my home I will keep using them.

Expensive, but thorough and complete. We pay for service contracts for the mold and dehumidifier. It is a whole house system, expensive and complicated, but they maintain it well

They are timely and do what is needed to control the pests.

They are always clean, professional and on time.

Company discovered mold during initial job. I asked for an estimate for mold remediation after initial job was done. Company said they'd get back to me about it. I've called 2 times since then but have not heard back from them.

It went just fine. There is very little that I can say. They did find some issues which is expected with an older home but none related to the reason I called them out. I heard an odd sound that I thought was my house settling but they concluded the problem was coming from the street and not my house settling. They where very accommodating to schedule around my work schedule. They showed up exactly at 8 am allowing me to leave for work by 8:20. They took a few minutes to get through the line to get scheduled but it wasn't a big deal.

unknown

Their listing here on Angie's list says they offer free estimates.  The largest word on their website is "FREE" in their graphic advertising a free consultation. 

However, there is actually a $150 charge for an estimate/consultation, applied to the project if you use them.

They apparently changed their policy some time ago, but not their website or listing here at Angie's list.

If an issue requires significant time/materials to investigate and understand the problem, I'm completely fine with paying for a service call.  But I typically look for vendors who give free estimates after having too many negative experiences when paying for estimates - typically the people who quote a crazy high price because you are already "invested".

I spoke to Mike, who was very nice. He explained that free estimates often resulted in the homeowner doing the work themselves or finding someone cheaper after getting his free expect advice.

I completely respect that business decision.  It is, however, disingenuous and unprofessional to continue to advertise that you offer free estimates and, particularly when pointed out, refuse to honor it.

Had I contacted them and the error was on my side (oops I picked a vendor who didn't so clearly advertise "free estimates"), I probably would have done business with them and even paid for the estimate.  But I just can't trust someone who won't honor their word on something as clear-cut as this.

unknown

unknown

My experience with them was pretty good.  I liked how they followed through with everything and went over everything.  They were pretty good.  I called around and their price was reasonable.  Their quality was good and they were here on time.

I thought $250 was a lot, but it was something we couldn't do. They were fast to take care of it. They came within a couple days of the call. They were very responsive.

We made settlement on 06/30/2014.  We found a home that we loved, but it had some issues that needed to be taken care of.  Structural repair, basement waterproofing, mold remediation, and termite damage. It went great! I probably spoke with Suzanne in Customer Service about 4-5 times a week coordinating times dates and services that were to be provided on any given day. She was awesome! She was the front line person that really "walked us through the entire process".   The men that came to our home were very professional!  Always showed up when they were supposed to, did what they were supposed to, and were  very  respectful of our home and our family. I would recommend them to anyone! They were fabulous!

This company did everything right.  The proposal was complete, covering everything involved.  There were no extras or add ons at the end of the job.  The customer service was fantastic, touching base with me via email on a daily basis giving me updates and answering any questions I had.  The work crew and in particular the foreman, Ed, was great.  They were on time every day.  They were neat and organized.  I can not believe how they tore apart every mechanical system in my house to reach and fix termite damage that I would have thought was unreachable.  Even more impressive was they were neat and clean.  Not only did they fix my house but they used all good quality materials, and left my crawl space neater than when they arrived.  In short they did what seemed to impossible for the best price with excellent quality and service.  I would definitely use them again.

Thank You Termiguard.

It went very well. The pre- treatment coordination was superb. There was quite a lot of work to be done. The technician arrived on time , assessed the job, and went right to work in such a manner that I didn't know he was there. The technician, Zach, was knowledgeable, friendly and professional in all respects. I have had other Termite control treatments over the years but I think this was by far the best work I have seen. I would definitely use them again.

The service was excellent. They were very thorough and their pricing was great because I did a few comparisons. They were very good. I had them do a lot of different things and their pricing was good as compared to others. They did a great job but I have not seen the finished work yet and I am going to head up there in two weeks. I understand that it was done very well because I had family up there but I cannot say personally. I would absolutely use them again in the future.

They are always on time, professional and wear booties when they come into your home.  Very professional.

They are prompt, responsive, and professional, I don’t have problems with that.  Punctuality is very good, they give you plenty of notice, they will tell you when they will be around.  They clean, they come in and they put things on their feet, no problems there.  Well, if I couldn't find anyone who can give me good service for a cheaper rate, I would yeah. 

They were very easy to deal with.  Always were at your home when they said they would be.  They treated my home like it was their own.

The quality of their work was excellent. When they were finished you would never had know I had a leak. I would definitely recommend and will use them again. I can't say enough how happy I was with everyone that I dealt with at TermiGuard.