Mark Jameson Contractors Inc
About us
Mark Jameson Chimney Contractors is one of NJ's most highly rated Chimney contractors praised by commercial and residential clients and town building departments alike since 1964. More importantly, the work is done by an HONEST, PROFESSIONAL, LICENSED company. 15 Employees, completely Family owned and Operated, no subcontractors. Cost is determined by the job. No travel charges. LICENSE # 13VH0149220. DBA: Mark Jameson Chimney, Inc.
Business highlights
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 11% | ||
| 3% | ||
| 3% | ||
| 0% |
"We are so pleased that you were so satisfied with the services we provided for you. Please think of us again if you ever need help with your chimney in the future. 800-992-1019 Sincerely, Mark Jameson Chimney Contractors, Inc."
"I am so pleased that you were so satisfied with the services we provided for you. Please think of us again if you ever need help with your chimney in the future. Sincerely, Mark Jameson Chimney Contractors, Inc."
"I am so pleased that you were so satisfied with the services we provided for you. Please think of us again if you ever need help with your chimney in the future. Sincerely, Mark Jameson Chimney Contractors, Inc."
"I am so pleased that you were so satisfied with the services we provided for you. Please think of us again if you ever need help with your chimney in the future. Sincerely, Mark Jameson Chimney Contractors, Inc."
"I am so pleased that you are satisfied with the service we provided. Rich and Mark have been working on chimneys in New Jersey for decades, so they have seen just about everything. Working on century-old buildings is not something all chimney companies are capable of or familiar with, but our guys are always up to the challenge! I hope we can help if you ever do need another chimney repair, and thank you for the positive review. Sincerely, Mark Jameson Contractors, Inc."
"Member, I cannot tell you how sorry I am that you had an unsatisfying encounter with our company. I see that you have used our services in the past, and that you were pleased with the work that was done. As a repeat customer, I apologize that we were not able to recreate a positive experience for you. Unfortunately, in our line of business, our scheduling can become a problem when there are calls from people without heat, or with carbon monoxide in their home. These are the types of calls we receive that we consider our duty to prioritize. The problem is, as you discovered, these types of calls can wreak havoc on our regular schedule. And, at times, we don't know until the last minute, so our customers may not get much notice either. Though compelled to provide an explanation, I also realize that this cannot erase the inconvenience you experienced. Again, I do apologize. And, as you were pleased with the actual work that we did, if you ever call us again, we will prioritze your appointment so that you would not have this same problem again. We would be thrilled at the opportunity to make this up to you. Sincerely, Mark Jameson Contractors, Inc."
"I am so pleased that you were satisfied with the work that our company did for you. We always do our best to explain prospective work to our customers, so that they understand what we are doing, and the reasons behind it. Thank you for your positive review. Sincerely, Mark Jameson Contractors, Inc."
"Member, I am so sorry that your exposure to our company left you feeling so frustrated. During times such as this past Autumn, following Hurricane Irene, when we receieve a tremendous influx of emergency calls, unfortunately it can significantly disrupt our daily schedule. I apologize for the effect this had on you, as your time is valuable, and finding time for appointments is so difficult in these fast-paced times. I trust that you have had the desired services performed, but hope that this experience will not keep you from considering us in the future. With Sincere Apologies, Mark Jameson Contractors, Inc."
Received a confirmation call the day before. So far so good.
Friday comes, no one shows up. No Call, nothing.
I call and am not offered an apology, concession, or anything and am told they can still come clean the Chimney... in another 3 weeks.
Needless to say, I found another company.
"Member, I am so sorry to hear that your experience with our company was less than satisfactory. I certainly understand your frustration, having set aside time and then not having a fulfillment of your appointment. Though late, please let me now extend the apology that is due you for our mistake. You should have heard from us on the day of your appointment, and I'm sorry that you did not. Furthermore, though it does not make up for the delay in scheduling, I would like to offer a brief explanation. Hurrican Irene sent us an amount of calls, many of them emergencies, like we have seldom seen in all our years in this business. It definitely did have an impact on our Autumn schedule, and unfortunatley, you were also impacted. I do hope that you will consider giving our company another opportunity to serve you, should the need arise. We stand behind our work and we do care about our customers. Sincerely, Mark Jameson Contractors, Inc."
"Member, I am so sorry that your exposure to our company left you feeling so frustrated. This fall, following Hurricane Irene, we receieved a tremendous influx of emergency calls. Though we always do our best to accomodate routine appointments, such as yours (especially a customer as proactive as yourself, scheduling a fireplace chimney cleaning before the cold season was in full swing), when we have calls from people with carbon monoxide in the house, or without hot water, we do have to rush to them, and this can be extremely disruptive of our schedule. I am sorry that you were adversely effected by these schedule changes. Apart from that, I sincerely apologize that you were made to feel unimportant when calling the office. Sincerely, Mark Jameson Contractors, Inc."
"Member, I am so pleased that you were so satisfied with the services we provided for you. Please think of us again if you ever need help with your chimney in the future. Sincerely, Mark Jameson Chimney Contractors, Inc."
"Member, I am pleased that you were satisfied with our responsiveness. Especially in the case such as this, with a critter stuck in the chimney, timing is everything! I am, however, sorry that you were not contacted following our visit in order to install your chimney cap. I am glad you found someone that you were satisfied with to do the work. I do hope that our reaction to your dilemna stays with you, and that you think of us again if you need help with your chimney. Sincerely, Mark Jameson Contractors, Inc."
"Member, I am glad we were able to accomodate your needs. We strive to keep our prices competitive, but also maintain a very high standard in our business. Inspection fees can be applied to any necessary work on the chimney inspected. I hope we can be of service in the future. Sincerely, Mark Jameson Contractors, Inc."
"Member, I appreciate your report very much and am glad that you were pleased with the services we provided. Sincerely, Mark Jameson"
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