AJ Perri

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Got call that workman on his way and he arrived right on schedule. Marcius was very polite, showing his photo card prior to entering and was very considerate, putting on shoe covers prior to entering. Shower finished quickly but laundry/kitchen drain proved more complicated than anticipated due to detergent (not grease or lint) buildup. When finished he cleaned up both areas very well.

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Two service men arrived at the scheduled time. They looked at the leak and brought in an electric snake. They opened the lines and ran the snake into it. This took about twenty minutes. I asked if they were finding any problems and one service tech said yes, there were several rough spots. They removed the cable. It had roots in the end. They reinstalled the cable and ran it another ten minutes. When they removed it the cable end was clean and somewhat shiny. They said "we have run the snake all the way to the sewer main. This shiny snake cutter means the pipe is broken and there is sand filling it. There is nothing else we can do. We will send out another service person with a camera to scope the line at no charge." A second appointment was made for 4:00 the same day. They then proceeded to review the existing sump pump well for first time installation of a pump. They quoted a price for the sump pump that was five times higher than any pump listed on line plus $199 to install. When I asked for a labor only price, they tripled the cost of the labor. They looked at the cast iron plumbing under the toilet and told me I could not repair the flange and would have to cut out the pipe at a cost of about $1,000. They then quoted a price for a garbage disposal that was also multiple times higher than market prices. The second service person arrived just after the appointed time. He looked at the water seeping from the cleanout valve and said that scoping would be a waste of time. He indicated that the entire line had to be replaced. I asked why he was there then and he said it was to give me a quotation. He proceeded to tell me that his was an emergency situation, that his folks were professionals and the only option was to replace the entire line. He must have used the word professional ten times and "emergency" at least fifteen times. This is not an exaggeration! He then proceeded to give me the company spiel even though I asked him several time just to give me the quote. According to his presentation, if I went with anyone else, my yard would be destroyed and people might get killed by collapsing ditches, he then quoted a price of $14,000tp do the job. He stated that he was only charging me for 75 feet of pipe even though it was 100 to the sewer. When I said that it was too expensive, he offered first a 5% then a 10% senior discount. When I declined, he increased it to 20% because he "had staff that we're currently under utilized". He then told me this price was only good while he was at the house. I declined. He did not provide me with a written quite. After talking to several other professional plumbers, I determined that the shiny end on the snake cable meant nothing. I was also told that there was no need to cut the toilet pipe in order to repair the flange. I was also told that some companies flip the labor and equipment price so they don't have to bargain on labor charges. The township sewer admin sent two people two days later who snaked the line and cleared it in about 20 minutes. The line was blocked at the reducer into the sewer.There were no problems with the pipe at all. This experience was incredibly traumatic for me. I don't know if the employees were following company policy or not but they did not do the job I hired them for and their actions appear to me to have been misleading and less than fully honest. I contacted A J Perri and asked for a refund. They transferred me to a quality control manager who indicated that she would refund my money but that it would take 3-4 weeks to cut a check from their corporate offices in Tennessee. I am currently waiting for the refund.

Peter and Nino did a great joib. On-time, used shoe covering, did everything fast, cleaned after. Very happy with service

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