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Puroclean Mitigation & Restoration Svc

Biohazard Remediation, Mold Testing & Remediation, Water & Smoke Damage

About us

PuroClean, a leader in property emergency services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold and other conditions resulting in property damage. Each of our independently owned franchises pledge to do whatever it takes to respond, restore and rescue properties in all of the communities we serve. Additional Phone Number: (201) 205-2506

Business highlights

9 years of trusted experience
Emergency Services Offered

Services we offer

Water & Fire Damage, Mold Remediation, Biohazard, Carpet & Upholstery, Air Duct & Dryer Vent.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.58 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
0%
2
0%
1
13%


Rating CategoryRating out of 5
quality
4.5
value
4.8
professionalism
4.5
responsiveness
4.8
punctuality
4.9
Showing 1-8 of 8 reviews

Swati R.
03/2020
5.0
Puro Clean was prompt, professional and thorough. I would highly recommend them for any of your property damage and remediation needs. They made what was a very difficult time bearable. We had a sewer line back up in our basement flooding our Boiler Room, basement bath and some of the main area in the basement where the children play. They came in assessed the damage and went to work quickly documenting and clearing away the debris. They sealed off the area and sprayed it with a natural disinfectant and brought in fans and dehumidifiers which ran for days to be sure that everything was dry and clean. They had gauges to measure the areas that had sustained water damage. They were cautious and conservative with their recommendations on what should be disposed of and what could remain. They didn’t just rely on visual cues. They provided an extremely thorough report for insurance purposes which resulted in a quick and painless claim process. When it came time to wrap up the project, they removed all their equipment quickly leaving everything clean and tidy. We were able to have the contractor come in and quote on restoring the area right away. Puro Clean was also very well priced. We hope we never have to call them again but it's nice to know who to call in this type of emergency. We would highly recommend them.
Description of Work: Sewer Line Backup in the Basement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Jalysa F.
05/2019
5.0
company was excellent. Very good pricing and got the job done fairly quickly. They handled my items with care. Would definitely recommend. A++++
Description of Work: water/mold clean up restoration

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Zina S.
04/2017
5.0
Fantastic. Very punctual, friendly and professional.
Description of Work: A leak in my sump pump external pipe had caused a small area of mold in my basement. Puroclean remediated and treated the whole affected area, leaving an air scrubber and fan overnight to dry out and clean the air. One of the most professional firms I have used for my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Anthony G.
02/2017
5.0
Excellent very satisfied
Description of Work: Mold inspection and removal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Denise K.
10/2016
5.0
Too my neighbors to get their water line replaced which was running for over a month through the one wall of our basement. PuroClean came in and cleaned up and paint the whole basement so no mold would grow since water does a lot of damage.
Description of Work: Clean up water damage from a broken water pipe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Steven A.
06/2016
1.0
biohazard cleanup
  + -1 more
unknown
Description of Work: Job was to completely clean attic of insulation and rodent infestation. Job was described and then it began! Crew did a poor job and had to come back. They went in and out of my house wearing their dirty jump suites. So much for keeping my home free of the debris that was in my attic! I am sure that it was great for my two young children. There was one unprofessional crew member and I told them I didn't want him back to my home. He came back with the crew to finish the job after it was supposedly done and then he fell through my ceiling! Now I had to take more time out of my schedule (two weekends) to have my ceiling repaired. They told me they were done and I continued to find dirty areas, snapping photos on my cell phone and showing the supervisor. Instead of the guy in charge ensuring the job was done right, I had to crawl around my attic to point out areas that were still dirty. I would not recommend using this company for anything! I didn't research this company and used them as a referral from my insurance agent, big mistake!

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0

$6,000

Response from Puroclean Mitigation & Restoration Svc
We made every attempt to make Mr. [Member Name Removed] satisfied with our services and we went back to the job several times to address his concerns as he also acknowledges. We take complaints very seriously. If a customer has a questions or concern, we react/respond as quickly as possible; but sometimes no matter what you do, it is not good enough which unfortunately is the case here. The insurance company for Mr. [Member Name Removed] recommended us for a reason, and it is because we have a long track record of meeting/exceeding customer's expectations. Also, please review the other reviews for us as they are a better reflection of the quality of service we provide. Mr. [Member Name Removed] was clearly upset when one of our technicians was working in the attic space and he accidentally had his leg go through the drywall and make a small hole in the ceiling. Mr. [Member Name Removed] had a normal reaction, but unfortunately no matter how careful someone may be, accidents do happen. It was not our intention to cause unintended damage to his ceiling and the technician very upset and apologetic. The technician was crawling around an attic wearing cumbersome personal protective gear (i.e. tyvek suit, wearing a respirator, ect) and unfortunately the technician lost his footing. We immediately informed Mr. [Member Name Removed] of the accidental damage and told him we would repair it which we did. We hired a separate repair contractor to come into the home and patch, spackle, and prime the small area. Also, our main task according to the agreed upon scope of work was to remove the insulation in the attic since there was some raccoon dropping on it, vacuum up any loose insulation debris that remained, and spray a disinfectant. In terms of being neat and tidy, we set up plastic containment and covered the area outside the attic space to prevent cross contamination. We left the space very clean upon completion. We ran an air scrubber machine equipped with a HEPA filter that cleans the air while work was in in progress. Mr. [Member Name Removed] indicates the cost was $6000 which is not the case. The total job cost was closer to $4800. He graded us poorly on price which I am confused about since the price was negotiated long before work began, approved by the insurance company, and Mr. [Member Name Removed] had ample time to get competitive estimates. The insurance company paid 100% for the work, so Mr. [Member Name Removed] did not have to pay anything to us out of pocket.

steven F.
03/2016
5.0
I called Puroclean because we had a water leak in our basement. I initially spoke to Jeff, he was very knowledgable and compassionate to speak with. Right away we had some sense of relief and we knew we had called the right people and asked them to come out to our home. Clint and two other technicians showed up at our home two hours later. They did an assessment of the basement and what was wet and what was not. I was amazed at their knowledge and experience and their use of moisture meters, IR cameras, probe sensors and such. He explained to us the process and the remediation plans, he was very explanitory, descriptive and polite throughout all our conversations. I was definitely impressed with Clint and his crew and knew that our home would be properly cared for by Puroclean. They documented everything, and always taking many photos with their iPad, helping to keep my insurance company up to date with all activity. I wish all my service providers had the same quality and pride of service as Jeff, Clint, and the rest of the guys at Puroclean. I really like how courteous and truly dedicated the whole crew was in their work. They will be the first that I call if I would ever need any services that they offer. I would not hesitate to reccomend Puroclean for anyone needing water remediation or any of the services they offer.
Description of Work: Water remediation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,600

Theresa W.
10/2013
5.0
someone flushed a toilet in the building and left before they could hear that the water had stopped. Which it hadn't! Jeff Uddo, owner, had his staff come to the building and check exactly what the situation was. His staff started the work even though it was late in the afternoon and didn't finish until it was completed. They left their floor fans and dehumidifier equipment at our site until the following morning until it was dry and the rooms ready to be used. They also used organic disinfectant to help deter any mold due to the water. All during the process, they explained what they were doing and what the product was that they were using. Upon completion, Jeff Uddo came to the building to check that everything had been completed. Excellent company to do business with. You hope that you will not have to use them again but if there was another flood in the building, we would call them right away.
Description of Work: Clean up of bathroom flood in school area (bathroom, halls, school room, carpeting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

    Contact information

    492C Cedar Ln # 339, Teaneck, NJ 07666

    http://www.njcleanupcompany.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Biohazard Remediation,
    Mold Testing & Remediation,
    Water & Smoke Damage

    FAQ

    Puroclean Mitigation & Restoration Svc is currently rated 4.5 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Puroclean Mitigation & Restoration Svc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Puroclean Mitigation & Restoration Svc offers free project estimates.
    No, Puroclean Mitigation & Restoration Svc does not offer eco-friendly accreditations.
    No, Puroclean Mitigation & Restoration Svc does not offer a senior discount.
    Yes, Puroclean Mitigation & Restoration Svc offers emergency services.
    No, Puroclean Mitigation & Restoration Svc does not offer warranties.
    Puroclean Mitigation & Restoration Svc offers the following services: Water & Fire Damage, Mold Remediation, Biohazard, Carpet & Upholstery, Air Duct & Dryer Vent.

    Contact information

    492C Cedar Ln # 339, Teaneck, NJ 07666

    http://www.njcleanupcompany.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day