BZ Dependable Plumbing & Heating, Inc.

They assisted in remodeling in a bathroom which we gutted completely. Project took longer than expected but that was due in large part to the town dragging out inspections. They replaced old plumbing , moved and changed a radiator. Good group of guys to work with . Bryant is knowledgeable and answered all our questions. I would definitely use them again

My experience with their service is very good. The service is done promptly and they are good at cleaning up after themselves.

Very knowledgeable and great response time. I would recommend them to others.

The plumber was very professional and helpful. He answered all my questions and performed the job in a timely fashion.

I cannot complain about the plumbers or their work. They were polite, clean and quick. The billing department is terrible though. We worked with Jennifer and she had charged our credit card instead of financing like we had said we wanted to do. Instead of being helpful she was rude, condescending and made no attempt to accommodate the situation. We are definitely not going back. We cannot trust how our finances will be handled there. It's sad because the plumbers were great and don't deserve to have such terriable office staff!

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Recommended replacement of the entire line for an estimate of $2500; well over twice the standard going rate. Tried to sign us up for a $12/month membership service that appeared to come with basically no obvious benefits other than priority response at short notice. Seems like a perfectly decent business that is willing to charge a hefty premium for customer service

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Replaced the faucet.

Bryan personally handled every aspect of the project and completed everything on time. Would recommend him to all!

Saw the Big Deal here on Angie's List and called BZ Dependable. Had tried other plumbers from further away, but BZ was in the next town, and the shower had stopped working. When I saw your Big Deal, and how close they were, I called them (at about Noon). They setup an appointment and were on time and here at 3pm. The problem was assessed and fixed, the inspection revealed some areas which needed attention on the boiler. A second appointment was arranged at my convenience; they showed up on time and the repairs were accomplished quickly and reasonably. I will definitely use these folks again!

Overall i got what i paid for.

Work was scheduled to begin on Thursday, 3/14. Two men arrived at about 9:00 to remove the cast iron laundry tub and to begin preparing for the installation of the new gas heating system. Work was completed for the day by 3:00 and any debris was completely removed.
On Monday, 3/18, Bryan and his workers arrived at 9:00 and had the work finished by 5:30 that afternoon. Temperatures that day were relatively mild, so it was no problem being without heat for about 3 hours. Once again I was greatly impressed with the quality and efficiency of their work. The work site was as clean as it could be.
The town's fire, electric, and building inspectors arrived the following week, having been scheduled by Bryan once I gave him my deposit. Inspections went smoothly and our heating system, sink, and pump are working beautifully.
I can't speak highly enough about BZ Dependable Plumbing. Their professionalism extends from their office to the work site. It was once again a pleasure doing business with them.

Prior to the service call, my expectation was that the service rep would inspect our system and report his findings. I expected a written summary that we could use to discuss those findings. I wasn't expecting an estimate or the soft sell that accompanied it. Since the purpose of the visit was to conduct an inspection I was disappointed that it turned out to be a sales call. There is a difference. I would not do this again.

WOULD NOT USE AGAIN

Easy and fast service

First of all, estimates are supposed to be free according to his listing on Angie's List. After he arrived, he said "do you think I'm going to drive all the way here for free?" I asked how much it would cost and he told me it would be $250 to find the source of the leak. He said that the leak was found to be coming from the wall. Well 90% of the pipes are in the wall, so where in the wall is the leak coming from was my question. His response was again, "do you think I'm going to open up the wall to find where the leak is actually coming from?" I could have told him the leak is located in the wall - again, 90% of the pipes are in the wall. He said he could cut and seal the pipe to prevent the leak from continuing but that it would cost $125, which we went ahead and had him do, to prevent the pipe from leaking moving forward. He took what should have been a small project and turned it into a very expensive project for me going forward, because now I'm going to just replace the gas stove with an electric stove. He is a manipulator.

At least the faucet works fine. But to threaten us with a charge of $75 to get our free estimate and then charge over $500 to simply install a faucet and single filter unit on a kitchen sink is just way way too much. We should have just paid the $75 and went with someone else but we needed the work done. I definitely will not use this company again.

The project went very well.Bryan snaked her drain immediately the day I set up the appointment. We then scheduled a day for me to be with her while the rest of the work was completed. Bryan was especially helpful in explaining to me the process of having her buildings water turned off in advance of his arrival. He was very considerate while working in her apartment and I appreciated this because she has some health issues.The kitchen faucet was replaced and works great. Her bathroom is also looking and working great.
Janet in the office is very pleasant to talk to and she communicated with me throughout the project as needed.