FRAN'S WICKER FURNITURE AND RATTAN FURNITURE

Never again they are unorganized and poor customer service Hopefully i will get my money back.......I AM DISPUTING WITH CREDIT CARD

Delivered damaged goods. Fran's policy is to collect payment in full before sending out the delivery truck, leaving the consumer at their mercy if delivery fails. I refused delivery. I got a call from the sales person informing me of the another contemptuous store policy. When delivery is refused the consumer must visit the warehouse to examine and approve of the replacement piece before it ships. Thinking that it's Fran's responsibility to inspect before shipping and to insure against damage which may occur during shipping, I declined to comply with store policy. I requested a call from the manager. I immediately disputed the charges with AMEX to protect myself against further arbitrary and abusive policies. The replacement outdoor furniture arrived wet, and a little grimy, but nothing that a rag couldn't handle. I accepted delivery, but kept my dispute with AMEX active. I decided to maintain my leverage, waiting for the call from the manager. Several weeks later I received a letter from AMEX informing me that Fran's had not complied with its request for verification with regard to my claim. The sales woman called two weeks after I received this letter, denied that the store had ignored the AMEX request for information and threatened to call the police unless I notified AMEX to reverse its determination in my favor. Another absurd policy or just more nonsense from the polite but disrespectful sales woman? At this point the transaction bordered on insanity and I ended the drama with a phone call to AMEX. After going through the hoops with Fran's Basket House, I contacted BBB. Check it our and stay away!

Fran's Wicker and Rattan Furniture got my furniture here very promptly. It is very good quality and looks high-end. The salespeople here are very helpful and have a very good sense of style. They spent a lot of time with me and made me feel like they really wanted to please me.