HIGH GEAR CYCLERY INC

Description of Work: Exceptional customer service & knowledge. I'll confess, I'm VERY particular. Having ridden road bikes over 30 years (dozens of century rides, 5 time finisher of "The Death Ride"...) I'm passionate about cycling. My challenge was I wanted to get my daughter her 1st bike, and wanted to ensure her experience helped her fall in love with cycling and the joy it gives us throughout our lives, the habit of exercise, longer life expectancy, improved health, etc. Eric Chernoff listened, understood, & was an extremely capable partner in this process. He thought through the fundamentals, asked great questions, offered solutions I hadn't considered. Eric spent considerable effort making sure her bike was safe & fit very well. Result - my daughter LOVES her new bike. Every inch of that bike, and every bearing has been thoroughly gone over and perfectly adjusted to give not only a pleasurable experience for her, but long life for the bike. My life's experience reveals their are 2 kinds of bike shops - 1 with young kids working there because they want the employee discount, and the rare shop where everyone in the area who races bikes goes to for service & sales (where "The Knowledge" is). This shop is the latter. Why not buy a bike from a big box store you ask? My reasons are 1) To ensure you will have an amazing experience with your bike and actually use the bike (that is what you want, isn't it?) 2) you WON"T be fixing a bike assembled poorly. What's the value of having a great experience with your bike? Think. Evaluate differences. You will be rewarded for your effort. Eric has earned my trust. There are closer shops for me, but Its worth the drive. Oh, and YES, she fell in love. Thank you Eric.