Got Stuff Llc Murphy Beds by Rene Nadeau

If you are thinking of hiring Brother Rene, I just have one word for you - Run He is the most unprofessional person I have ever worked with. I hired him to install a Murphy bed that I had purchased from another manufacturer. I would give him zero stars if it wasn’t for his assistant Winstein, who is an awesome guy that wants to do a good job for the customer. Rene is rude, does not listen, cuts corners in his work, changes his price after agreeing to a number, talks to you as if he is doing you a favor and worst of all has no respect for your time. Communication: He is rude and condescending when he speaks to you on the phone or via text. Price: He had to come twice to finish the work and both times he raised the price in the morning he was supposed to come. The first time I pushed back as I had already agreed to his quoted price. He complained throughout his time at my apartment that I wasn’t paying him enough, didn’t clean up the site afterwards and told me I would have to do it myself. Attitude: He talks to you as if he is doing a favor by taking on the job. This is after doing it for a price he himself quoted (and then increased) and doing the job on a day that works for him without any regard for my schedule and availability. Scheduling: It took weeks of texting and calling to get him to give me a date and then gave me one option and I was expected to take it or leave it. As a result, I had to rearrange my work schedule to accommodate his. Despite of this he still bailed on me THREE times on the day he was supposed to come. And without any apology or remorse from his side. It took me more than FIVE MONTHS of back and forth for him to complete the job. Work: All of the above could be excused if his work was stellar. It is not. He gets in and just starts rushing through the work. He does not listen to anyone or stop and think if something can be done a better way. At one point he had to get from one corner of the room to another. Instead of moving a couple of things to do (which would have taken 30 seconds) he simply stepped on the bed frame that was on the floor and walked over the frame risking damage to the frame as well as the hardwood floor. There were a couple of times where the bed assembly was not working the way it is supposed to. he just wanted to leave the work and have me do it myself later. It is here that his assistant stepped him and talked him into finishing what they were being paid to do. Rene himself he no sense of commitment to the customer or pride in finishing his work. He also was rough with assembling the furniture and chipped off the paint at multiple places. Again no apologies or that he would fix the damage he caused. Casually told me I could should get some paint and touch up the damage myself. In summary, I would never hire him again and would not recommend him to anyone. You will seriously regret working with him.

I had a bed built by this gentleman in my small apartment. He is extremely difficult to work with. and he does not follow instruction well. He usually shows up to installation with an attitude and does not want to listen at all. Even if you look at the popular youtube video where he was mentioned about a Manhattan installation, you can see his client was nervous around him. Very first time he performed the installation, I requested him to install the bed in such a way so that I have access to an electrical outlet. I had to step out and my girlfriend was in the apartment while he performed the installation. I came back home and noticed that he completely blocked the aforementioned electrical outlet. I tried to move the bed (which you should be extremely careful about before you do, possibly never engaging in moving the bed in the first place), in the process I damaged the bed. I called him and he told me that he would charge me an additional 300 dollars for fixing the bed after ordering the damaged components. I agreed to his demand, then came the run arounds. It took him almost 2 months to come back and fix the bed while all these pieces were in my living room. There were three times, he told me that he would call me back to schedule the installation, but he never did. After a long wait for a couple of months, he came to install the bed as he had another local installation. I drew a line to show him where the edge of the bed should be. Again, during the installation, it was very difficult to communicate with him as he was banging around and he was demonstrating his frustration during this installation. Nonetheless, after he left, I noticed the bed went over the marker about 3/4 inches and I cannot fit my book case in the gap. Before you decide to get his service, understand the following: Good: 1) He is the only one I know who performs only murphy bed specific installation and his entire business around it. 2) He performs the installation very quickly, he can finish the installation within an hour 3) He has a commendable hard working attitude Bad: 1) It is very difficult to communicate with him 2) He address you as "champ" etc 3) You cannot ever comment on hist installation, he becomes extremely defensive and abusive if you ask him for any adjustment 4) He tends to do what he thinks right for you, and never listen to your requirement 5) He has a bad temper and tend to lose his control during communication easily I will never use his service again!

He was late over an hour, then due to some complications blamed me for obstacles out of my control. Then added more things to the bill. I had hired him before and he was very helpful and nice guy. This experience I had with him was the most unprofessional experience I have ever had.

Rene responded to every one of my numerous phone calls in a very timely manner, and even took my calls on the weekends! He gave me an excellent price, and I got a lifetime warranty on the installation! He carried all the boxes of the Murphy bed by himself to the room where it was going to be installed, and definitely knew what he was doing! Before I knew it, he had built and installed the most beautiful Murphy bed which I am absolutely thrilled with!