SERVPRO of East Brunswick - Princeton Meadows specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of East Brunswick - Princeton Meadows can also mitigate mold and mildew from your home or business. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of East Brunswick - Princeton Meadows.
Business highlights
15 years of trusted experience
Emergency Services Offered
Services we offer
Fire Damage Restoration, Smoke and Soot Removal, Water Removal, Cleanup and Dehumidification, Disaster Storm Response, Water Damage Repair, Flooded Basement Cleaning, Mold Mitigation and Remediation, Contents Restoration, Electronics and Equipment Repairs, Document Drying, Office Building Flood Cleanup, Dry out and Dehumidification Services, Wet Kitchen Cabinet Removal, Commercial Building Restoration Service, Fireplace Puffback, Furnace Puffback Cleanup, Puff Back Soot Cleaning, Wet Flooring
I will start off by saying that I am always fair in my reviews, and don't just leave negative or positive reviews. Our experience with ServPro's FIRE RESTORATION SERVICES definitely needs to be shared. We had a fire at our house, and the first step was to hire a restoration/cleaning company like Servpro. About 20 people left their card at my house after the fire, and after meeting with salesperson Felix, we were sold. I can't even blame this on the salesman, because he was nice, understanding, explained in detail what was going to happen, etc. The problem is clearly upper management. I was told that the fire damage would be remediated, unsalvageable goods would be documented in detail, all surfaces would be cleaned and encapsulated, etc. What did I get? Well, first, that "inventory" was basically a bunch of low quality photos of stuff thrown on my deck. All surfaces "cleaned" meant leaving my refrigerator smelling like rotten food, dirty floors, etc. Remediation fire damage meant putting 3 holes in my ceiling from removing insulation in the attic (5' clearance). Mark, the supervisor, sounded like he was doing the best he can, but when I ask about coming back to clean the fridge he needs to "check with management". I never got a call back. During the job I was told things like "this is taking too long", which is probably why the "detailed inventory" was a multi page pdf of illegible content. Moral of this story - there are many other options of restoration services out there, please pass on Servpro and save yourself the stress through an already stressful disaster. Now, if you decide to pass on my suggestion, then ABSOLUTELY take this next one. When they offer you their Reconstruction services, YOU ARE NOT INTERESTED! I made the mistake of entertaining this idea, as it seemed convenient. I liked the idea they would be familiar and they told me they would do a free estimate since i was already working with servpro. Same company right? WRONG. You know, one of these other fire restoration contractors made a good point to me. He was a contractor, servpro is restoration. He said he wouldn't go into restoration just because he's already doing construction because he already has his specialty. Well, servpro has gone into construction to just grab a larger share of this market (this market being helping with people's disasters). Bottom line, after evaluating my negative experience with the restoration among other areas within the estimate, I couldn't bring myself to work with this company. Then when it came down to part ways and I am citing all the promises that were not fultilled, then (and I quote) "the restoration division is completely separate from reconstruction" and now "I never told you I would give you a free estimate" (cue recorded phone call) and also my negative experience is "the cost of doing business". This is likely the longest review I have ever written, and rightfully so because you as a prospective customer deserve to be navigated properly as I wish I was. In the end, hard pass.
Description of Work: Fire damage remediation
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$20,000
Norman M.
10/2021
4.0
heating & air conditioning/hvac
+ -1 more
good service.
Description of Work: air condition heating plumbing
Rating Category
Rating out of 5
Yes, I recommend this pro
Donna F.
01/2018
5.0
biohazard cleanup
+ -1 more
Imagine waking up one morning to your home on fire? Scared is an understatement. All my belonging were effected from fire and water damage. Thanks to SERVPRO of New Brunswick my nightmare had a happy ending. Tom was beyond helpful, came in and took over leaving me nothing to worry about by cleaning and sterilizing what was left to salvage and working with the insurance company directly to help me claim what was unrepeatable. Thanks Servpro I will forever be greatful for all your help and support during a time like this! I hope I never need to use your service again and I for sure will refer you to those who do......
Description of Work: Fire Damage - removal of contents to be cleaned and stored! And restoration of home from fire.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Biohazard Remediation,
Heating and Air Conditioning,
Mold Testing & Remediation,
Water & Smoke Damage
FAQ
Servpro is currently rated 3.1 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Servpro accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Servpro offers free project estimates.
Yes, Servpro offers eco-friendly accreditations.
No, Servpro does not offer a senior discount.
Yes, Servpro offers emergency services.
Yes, Servpro offers warranties.
Servpro offers the following services: Fire Damage Restoration, Smoke and Soot Removal, Water Removal, Cleanup and Dehumidification, Disaster Storm Response, Water Damage Repair, Flooded Basement Cleaning, Mold Mitigation and Remediation, Contents Restoration, Electronics and Equipment Repairs, Document Drying, Office Building Flood Cleanup, Dry out and Dehumidification Services, Wet Kitchen Cabinet Removal, Commercial Building Restoration Service, Fireplace Puffback, Furnace Puffback Cleanup, Puff Back Soot Cleaning, Wet Flooring