Mixed bag-lots of follow-up on my part, a large outlay of cash. First location-squirrels. Several entry points-old wood by gutters was chewed, squirrels nesting inside walls of house. Estimator Richie says $1400 to take down an old tunnel, seal holes, apply new tunnels. I was paying by cc; Rich took my cc info at time of est; they charged me $700 on day of est., bal. next day when workers came. First set of guys weren't bad. Installed one-way tunnels in some holes, covered other holes. Told me to call after no more squirrels heard. I realized afterward they'd missed 2 holes, so called them within 2 days because still hearing animals. After more than 2 weeks, they returned to cover remaining holes so we could start waiting for squirrels to leave. A month later I asked them to come & finish. They removed all tunnels, cover holes with patches (not carpentry work, which Rich had said would be additional). But about 2 mos later I noticed that one of those patches wasn't metal, but a piece of vinyl siding, which the squirrels had easily chewed thru again. Called again for new patch. I questioned why they don't allow us to pay in installments, with bal. after finish of job, like most companies do. I was told the work is guaranteed for a year, so in other words, they're going to charge you up front, then it's up to you to keep calling to make sure the job is done. 2nd location-they couldn't say if it was rats or squirrels or both. Rich quotes $2200 (!!!!!) to include a one-way tunnel at gutter (workers said this wasn't needed so they didn't do, yet no refund given), replaced chimney cap which I owned but had come off, cage in attic, "rat-proof basement & seal all holes, dryer vent-seal it, & vacant sewer pipe-cap it, tack up insulation." Workers stuffed openings with copper wool (Stuffit), tack up insulation, put cage. Same night, I hear an animal in a 2nd FL radiator where never before heard. I call E& G and leave msg. I see the copper wool pushed in/pulled out in 2 places, so I think it's not really a rat deterrent. No one responds to first call. I call again; on Christmas Eve 2 new guys come and put Stuffit again. I say that doesn't work, can you do something more? When I insist, they put a too-fine-gauge wire mesh on 2 holes. I call to get openings sealed more permanently per estimate. Guys come one day, it's raining, they do nothing. They never contact me again. I write them a letter detailing all, asking how we can proceed. I'm saying I'd like half my money back because it's still not finished & it seems they overcharged. No reply. I call. They say they received no letter. I tell them I'll send again. I sent it. A guy Eddie comes to see what I want. I talk about permanent closure of holes. I talk cement & metal caps. He nods but comes back next day & puts poison foam in all holes. Says he can come back and trim the expanded foam. I doubt I'll bother. Each new set of workers was less capable than the ones before them. I think too much $.