Left messages on voicemail and via Angie's List scheduling and nothing. Called 2 other guys, one who answered the phone and the other called back in 30 minutes. I have no use for contractors who fail to call you back
Description of Work: Nothing. Never called me back.
Rating Category
Rating out of 5
responsiveness
1.0
$500
Luz G.
02/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Replaced heating/air condition unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,120
mark F.
02/2015
5.0
heating & air conditioning/hvac
+ -1 more
showed up when they said, did job they were supposed to, charged fair price, good work, good attitude
Description of Work: fixed air conditioning unit
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Randolph H.
11/2014
5.0
heating & air conditioning/hvac
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Janice A.
09/2014
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Completely replaced air handler. (In a small confined crawl space). They arrived exactly when they said they would. House left perfect. Completely covered carpeting. They were very professional. Since this was done, I have called them twice with concerns or questions. They were wonderful and very responsive. And they absolutely stand behind their work. I will now use them exclusively. I have already referred them to my brother for a new HVAC system. He too was very satisfied.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,200
Marie H.
07/2014
5.0
heating & air conditioning/hvac
+ -1 more
They are excellent! We have been using them for 11 years and we will continue to use them. They are always very prompt. I would recommend them anytime!
Description of Work: They put the breaker back on my air conditioner that was not working. They also did a bunch of cleaning and maintenance on the A/C, including checking the freon.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Paul D.
03/2014
5.0
heating & air conditioning/hvac
+ -1 more
Running according to schedule program.
Description of Work: Put a new thermostat in,
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$250
Sophia H.
02/2014
5.0
heating & air conditioning/hvac
+ -1 more
Tom came out at the exact time he said. 8:30am. They were ready and it job was done!
Description of Work: Replaced furnace
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,600
Pamela E.
02/2014
5.0
heating & air conditioning/hvac
+ -1 more
.
Description of Work: Inspected my heating system and changed the filters and made some recommendations.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$69
Elizabeth G.
12/2013
5.0
heating & air conditioning/hvac
+ -1 more
Bob on the phone could not have been nicer or more responsive. After discovering that the main duct had detached from the basement ceiling and realizing it was not a quick fix or DIY job, I called Franklin. Bob was able to locate a tech and have the problem fixed within 3 hours. Considering the weather and that I have seniors in the house, I was most grateful for his friendly, comprehensive and speedy handling of the situation.
Description of Work: Re-attached sagging ductwork.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Lynn A.
11/2013
5.0
heating & air conditioning/hvac
+ -1 more
Easy to schedule, showed up on time, professional and did a good job.
Description of Work: Serviced two furnaces.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
GWEN G.
05/2013
5.0
heating & air conditioning/hvac
+ -1 more
They are very punctual and very professional.
Description of Work: We use FRANKLIN UTILITIES GROUP for our house air conditioning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Marie H.
01/2013
5.0
heating & air conditioning/hvac
+ -1 more
It's a family business and the owner really makes sure that everything is done correctly. They always do a fabulous job and I'm glad that we met them. They take great care of us.
Description of Work: We met them at the home show about 7 years ago and hired them to install our air conditioner unit. They perform regular service and maintenance on it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dorothy B.
01/2013
5.0
heating & air conditioning/hvac
+ -1 more
We solicited several bids to replace our old dual furnaces and air-conditioner units. Although Franklin Utilities was not the lowest, we were absolutely convinced that they delivered the best value and price for the job. Franklin Air replaced them in two days, and they did a fantastic job. Their services were invaluable, and we are extremely pleased with the result and the cost. The installers were on time and very professional.
Description of Work: Installed Dual Furnaces and Air Conditioner Units
Rating Category
Rating out of 5
Yes, I recommend this pro
Pamela E.
11/2012
5.0
heating & air conditioning/hvac
+ -1 more
The installation went smoothly and I had heat on again. Both technicians were professional, couteous and respectful. I always receive good service from Franklin Utilities. From now on, I will use their services.
Description of Work: I called them on Tuesday evening and received a call back the next morning. The technician (Joey) said I needed a part replaced (inducer motor) and the office would call me back once they located one. I received a call back the same day of the price and estimated delivery date of the part. I received a call Thursday the 8th and the part was installed on the 9th, by I believe Martin was his name.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$615
George D.
10/2012
5.0
heating & air conditioning/hvac
+ -1 more
Once it started getting chilly outside I called for an appointment to get the regular furnace service for the season. Later that evening I tried to turn on the system but it would not start. At just that time they called to scheduled an appointment; they walked me through the steps to troubleshoot the problem and got the furnace going. We scheduled an emergency appointment for the next day in case there were more problems (there were none and I cancelled that appointment) and a regular service appointment a week later. They installed the heating and AC system back in 2004 and have been servicing it ever since.
Description of Work: cleaned & serviced furnace, air filter and humidifier
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
James Z.
02/2012
5.0
heating & air conditioning/hvac
+ -1 more
I've used them for many years and they are a local company. They will come out right away if you have a problem. I will continue to use them in the future.
Description of Work: They installed my air conditioning unit and furnace. They come out twice a year to service the air conditioner and furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Ilene R.
01/2012
5.0
heating & air conditioning/hvac
+ -1 more
The people were professional, friendly, knowledgeable and tidy. I wish they did everything from A to Z because I would use them for everything, if I could. They took pride in their work and it showed.
Description of Work: I needed to have all of my vent work redone and a new furnace installed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
D D.
03/2007
5.0
heating & air conditioning/hvac
+ -1 more
They promptly visited our house to provide a free assessment and estimate. They explained our options and the pros and cons of various systems (didn't just try to sell the most expensive model). They were able to do the installation the day after we accepted their offer, and it only took a little more than one work day from start to finish. The contractors were knowledgeable, professional, prompt, and courteous. They left our house cleaner than when they found it. We are very pleased with the finished product and would definitely recommend them to anyone.
Description of Work: A new Amana high-efficiency gas furnace, efficiency air conditioning unit, and humidifier were installed. All of the necessary ductwork, gas, and electrical connections were included.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,600
12/2005
5.0
heating & air conditioning/hvac
+ -1 more
WE CALLED THEM AND THEY CAME ON TIME. WE HAVE USED THEM BEFORE AND WE WILL PROBABLY USE THEM AGAIN. THEY GAVE US A FREE QUOTE AND THEY DID STAY WITHIN IT. THEY CLEANED UP EVERYTHING WHEN THEY WERE DONE.
Description of Work: THEY DID SOME YEARLY MAINTENANCE ON MY FURNACE.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Plumbing,
Electrical
FAQ
Franklin Air Conditioning & Heating Co is currently rated 5 overall out of 5.
Monday: 7:30 AM - 4:00 PM
Tuesday: 7:30 AM - 4:00 PM
Wednesday: 7:30 AM - 4:00 PM
Thursday: 7:30 AM - 4:00 PM
Friday: 7:30 AM - 4:00 PM
Saturday: 8:00 AM - 12:00 PM
Franklin Air Conditioning & Heating Co accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Franklin Air Conditioning & Heating Co offers free project estimates.
No, Franklin Air Conditioning & Heating Co does not offer eco-friendly accreditations.
No, Franklin Air Conditioning & Heating Co does not offer a senior discount.
No, Franklin Air Conditioning & Heating Co does not offer emergency services.
No, Franklin Air Conditioning & Heating Co does not offer warranties.
Franklin Air Conditioning & Heating Co offers the following services: Plumbing, Heating & AC repair, installation& service.