Bovio Rubino Service

Very professional and promptly responded to my call. Kept me up to date with emails and text messages. The plumber, Tom, was great. Friendly, polite and liked my dogs. They had to order a part and repair was done a few days later, but Tom tightened the faulty part to reduce the leak significantly. After installation of new part the leak is fixed and Tom made sure that the boiler system was filled and heat was working.

The service was done as expected and timely.

Excellent. The 2 man crew showed up on time and worked throughout the day to remove the old unit and get the new one installed. It was extremely hot in the attic the day of the install, but they got the job done.

It turned out that my AC was very low on freon and needed to be recharged. The technician added a dye along with the freon so we can check it later to see if there's a leak in the system. This will make it easier to find and fix the problem if the freon leaks out again. The cost listed below is the repair bill, and it is in addition to the $99 check-up package that I bought on Angie's list. The appointment was very easy to schedule, and they communicated lots of details ahead of time, including a photo of the technician who was coming, along with his name. He showed up right on time, explained everything he found, and recommended how it could be fixed along with a firm price. After I approved his plan, he did the work quickly and well, and recommended a plan of action in case the freon gets low again. I'm very satisfied with Bovio's work, and will definitely use them again for my HVAC needs.

Excellent! They're very professional, efficient and very informative.

Very well.LLC. Work completed in about an hour. Work area left clean and neat.

Poorly. Bovio did not respond to my text, (the same text number they responded to when I questioned the time of the appointment) and the email they publish for Ryan Aron comes back as undeliverable, when I tried to express my concerns. It started bad at the beginning. The appointment was for between 10AM and 2PM but I was texted at 7:45 saying the tech was on his way. I responded (with the text number I described above) and was told the appointment was for between 8 to 12. I know what my intention was, my wife was there when I called, but that was a minor, innocent issue (I thought) compared to the rest of the visit. The technician replaced the toilet handle and unclogged the bathroom sink without issue. The bathroom faucet had some issues. He finished the job and left. When we went to use the faucet, there was a puddle left in the sink because the drain was not properly installed. Additionally, the drain stopper was not installed correctly as we were able to simply lift it out. He accepted my payment and left. It is completely unacceptable that a legitimate plumber would leave a job unfinished. Did he think we wouldn't notice? I called Bovio and they had him com back to finish the job but he left the floor wet and we had to clean up after him. They did not respond to my text but I did get an email asking to give them a review. I did and finally got a response telling me that I gave them the wrong faucet to install but this was the first time this was mentioned to me. If it's true, I would have had them install the correct one. However, the one they did install (the wrong one I purchased) after the technician came back seems to be working correctly so far. If it really was the wrong one, should they have installed it anyway? I'm worried now with that response. The fact is that he left our house with the stopper able to be lifted out and had to be called back to finish the job. Is that an acceptable way of doing business? As far as the bill, I expected the deal I ordered through Angie's List of $85 for the first hour plus parts. However, I was charged $330 for a little over an hour. He couldn’t explain other than “that’s the way we do it.” I did not get an itemized bill until after he left and it was more complicated than $85 plus parts plus ??? for additional time. There was no mention of an Angie's List "deal" on the invoice. All in all, I stand by my assessment of an unsatisfactory experience. The technician left without finishing the job and I feel misled about the price. Bovio's publishing a bad email address adds to my dissatisfaction.

The man Nat was very polite, made sure the office explained the pricing as soon as he came in. Listened to what I had to say. Then tested the unit and stated it needed main computer board replaced. There was no power coming from the board to the blower. He stated he could bypass the board but the fan will run continues until he replaces the board, that way I would have air. Two days later came first thing in morning, replaced th board and everything has been fine since. The board was pricey, I didn't have a way to check that out. I would recommend and use them again.

he did an awesome job!!!

Very well, as expected.

Just an awful experience. We have been a Rubino Service Co. for 10 Plus years including the Service and Maintenance Contract for our Heating and Air Conditioning Systems. We decided to replace our Hot Water Tank and called Rubino, they sent Lester Pae to give us an estimate. He wrote up the estimate and told us it qualified for the $300 New Jersey Clean Energy Rebate. We called to schedule the installation with Liz, Rubino’s Office Manager who told us that they complete all Rebate paperwork and submit for the Rebate in addition they file for the Required Township Permit. November 8, 2018, Joe P. came to remove old and install new Hot Water Tank. Joe was constantly on his phone talking and texting, with his phone on speaker we heard every conversation. Joe drained existing Tank and the Sediment into the wrong drain (condensation drain) causing the drain in the bathroom sink below to clog and flood the Main Floor resulting in $22,000 in damages to our home. When we noticed the flooding, Joe refused to help and said, you have a clog - just dry it up with some towels and went back to installing the new Tank. We asked him for a Wet Vac and for him to snake or plunge the sink to remove the clog. He told us he did not have either - his truck was not “equipped”. We called Rubino who sent someone with a Wet Vac, he took one look and said: “this is not going to help”. Finally, Rubino sent SERVPRO Restoration to try to mitigate the damages. SERVPRO’s site supervisor told us the wood floors were already gone and set up drying process. He also told us the Tank was incorrectly drained and the correct procedure is to run the drain hose into the nearest Toilet or Bath Tub (A full bathroom is next to where the tank is located). After numerous calls to Rubino to discuss how they planned to proceed and no answers we were told that Angela Rubino Hines, President of Rubino Services would be in touch and they were just the “go-between”. After more calls and no callback, we finally spoke to Angela Hines. She was rude, abrupt, and offered no answers or apology, and told us she had no one available to unclog the drain before Monday. She then started yelling the clogged drain was our fault which was NOT true. Five days later she sent her Master Plumber Lester Pae to unclog the drain. He confirmed the Tank was drained incorrectly and the sink clog was caused by the sediment from the Hot Water Tank and showed us the sediment he cleaned out. He questioned why Joe drained into the condensation drain and not the Toilet or Tub in the Bathroom next to the Utility Room with the Hot Water Tank. With no definitive information from Angela Hines, as to how she was going to proceed, on November 15 we filed a claim with our Homeowner’s Insurance who contacted Rubino and instituted a subrogation claim against Rubino, after which Rubino admitted liability. Angela did have Liz, her Office Manager call and email requesting payment. We called Liz and informed her that our Attorney and Insurance Company advised us not to make a payment or sign off on an Invoice until the Insurance Companies settled and our Insurance Company received payment in full. On March 25, 2019, our insurance company confirm the claim was paid in full. March 26th, we called Liz, and paid the invoice. We asked Liz about the $300 Rebate and she said it was already applied for and she would check on the status with Rose who handles Rebate Paperwork. Liz emailed us a paid Invoice which has printed on the top “Applying for $300.00 Rebate” with that we believed the Rebate was processed. On May 14th Jennifer from Rubino called to confirm our May 15th appointment for our yearly Air Conditioning Service. We asked her about the status of the Hot Water Tank Rebate and were told Rose takes care of the Rebate Program and she would leave her a message to call us back. Rose did not call us back. On May 15th we called and spoke to Rose, she said she knew nothing about the Rebate and no one left her any messages. She told us she never filed for the Rebate and it was now too late it must be filed within 180 days, even using November as the invoice date March was still well within the 180-day deadline. When we asked Rose why the paperwork was not completed and filed on time, her explanation was no one told her. Strange since our paid invoice clearly states “Applying for $300 Rebate”. We spent four plus months being inconvenienced while trying to get our home restored and repairs completed. We had to seek legal advice and completed mountains of paperwork. To make matters worse when we called the Township to schedule the permit inspection, we were told there was no plumbing permit request on file for our address. The Township had to contact Rubino to submit the paperwork for the required Permit. To add insult to injury now we are not even going to receive the $300 New Jersey Clean Energy Rebate. No one from Rubino has called-- no apology or attempted to salvage their reputation with us. Needless to say, we did not renew our Service Contract.

I am Very Happy that I selected Bovio to install my new furnace and air conditioning systems. Their price was very fair and their installers were very knowledgeable, experienced, and competent.. in fact, they were perfectionists. I Very Highly Recommend Bovio. Thank you Ron, Bob, Justin, and Christine. :)

Glad I had them check the furnace - the heat exchanger was cracked creating CO. Had to use my Home Warranty company for the repair (brand new furnace). Without the warranty I would have considered Bovio

Tech was fantastic, efficient, professional and friendly. I cannot accurately rate cost because I did not get other quotes for motor replacement. It was an emergency and needed to be fixed immediately.

Great! Tom did a wonderful job! He discussed job with me before he started! Was on time! Sent text he was on way with picture! I love that! He will be back to install new laundry tub!

Good. Answered my distress call on a Sunday, diagnosed the problem, gave me an estimate of the work needed to get done but the repair wasn’t completed until 4 days later due to their tight schedule. Overall, my experience was excellent, Tom S. was professional, personable, and an expert.

great all fixed

Sister was away from home and she received a call from person caring for animals tgat air conditioner was not working. I used Angie's List to locate potential providers near her home. I called Bovio and they were able to give me an appointment that same day, with a 4-6 window. Not living in the area and having to drive a distance to get tp the home, I was stuck in traffic when I received a text the Technician was en route. I called the main number and they pleasantly let me know they would communicate that to the technician. I arrived at 4:01 and he arrived a minute later. The situation was evaluated by the professional Technician and a repair completed. He took the time to explain all to me so I could communicate with sister and answer her questions. I would recommend them and recommended my sister use them again.

Professional evaluation of the situation. Excellent recommendation for what to do. Solved the problem and saved us added cost.

They were very good at diagnosing and reworking the plumbing in the older home. They arrived on time, always got approval from me before doing something new, the estimate was accurate and we were pleased the services.

My experience with Bovio was a good one. I put them up against 4 local competitors and they came out on top. I was looking for a top-of-the-line system and they sold me on Carrier's Infinity product line. Their competitors were offering similar products by Lennox, Trane, Bryant and I had another Carrier dealer as well. Bovio checked all the boxes and had the best price. I have no complaints about the service once they arrived at my house. The AC came from Carrier with a broken part, but Bovio quickly ordered a new one and will be replacing it in a couple days. I am pleased with my decision to go with Bovio and would recommend them to anyone.

First experience with Bovio. They communicated well and sent a photo of the serviceman coming. He did the maintenance and said everything looked great. I will update if any issues arise that should have been detected, but I don’t expect that to happen.

As expected, no issues. Guys were friendly and curteous.

Punctual and quality work. High price $1340 for a water heater is high but needed one right away. Work is good and they came right away

Nice and professional.