Founded 1989 • With Angi since June 2012
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
yes
Warranties
yes
Senior Discount
10%
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensing
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-25 of 39 reviews
Christine M.
04/30/2014
I was the very first review posting for this company on Angieslist. After a two year battle, I won my case against this company. They are refusing to pay the judgement against them and are saying they are exploring the possibility of bankruptcy as an option. My opinion is that a good, respectable company that stands behind their employees, workmanship and experience, would do the right thing in a situation like this. Everyone makes mistakes. If they had done the right thing from the start, I would have had a way different review and a huge respect for a company that admits their mistake and makes it right. More then likely, I'll never see a dime of the money they owe me so I will have to put out another $10K to have the entire failed system replaced.
Description of Work
Installed new central AC and all new dust work
Category
heating & air conditioning/hvac
Barbara L.
11/01/2013
They ended up not being able to do the job as specified. The job they did turned into a nightmare. The unit was installed within a couple of days, but for one year I had to call them to come back to fix problems and do something about the fact that the temperature in my house with the new heater would not get above 60 degrees. I ended up taking so much time off from work to meet them to fix things. At one point they ended up draining the condensation onto my roof which froze like a water fall. They then said they had to drain into my bath tub!! I said NO, I'm not having a heater drain in my bath tub, so they ended up draining into pipe in the shower which is against code. House is cold all winter. I myself had to go and tape up 2 inch gaps that they left between the heater and the main for the vents; I have pictures of all the gaps that I had to tape up. All that air was blowing into my attic. This winter it remains to be seen if my house will get warm enough. I am still paying for this heater!!
Description of Work
Installed new HVAC/air conditioning.
Category
heating & air conditioning/hvac
Service Provider Response
We appreciate all feedback because it only helps us improve. The client was provided blueprints and plans and was notified of the work to be done. After work began, the client voiced concerns about not wanting vents in particular areas of her home. We explained they were crucial for the system to operate properly, especially in a house which previously had no ductwork. After much deliberation, we performed the job the way she wanted, though she was made aware of the fact that it was not completed in the way we preferred. The job was completed in 2011. We would never perform any work that isnt to code, as we ourselves pull permits (and file them for the clients convenience!) on every single job we install. Over the next two years, we promptly responded to 4 services, free of charge, all relating to the problems stemming from performing the job exactly as she asked. In January 2013, the client finally agreed to let us perform the job as we originally wanted to, free of charge, and the issue was resolved. We were unaware that the client was still unhappy, even receiving a recommendation from the client to her brother. Please feel free to contact our office if there are any unresolved issues and we would be happy to help- 877-795-0777.Jill S.
10/09/2013
The guy that came out was very courteous and on time. He told me exactly what he did, gave me feedback on my A/C. IT worked beautifully for the summer. It was great, and a very good deal!
Description of Work
He tuned up my A/C.
Category
heating & air conditioning/hvac
Service Provider Response
We are very happy to hear you are satisfied with your tune up & that you had a comfortable summer with your a/c! Thank you for your business & please dont hesitate to contact us should you need anything in the future.Juan O.
09/21/2013
They showed up on time , displayed excellent professionalism . They found nothing wrong and were honest enough to not try and charge me for something I didn't need. I would used their services in the future.
Description of Work
It was a pre-summer A/C tune up
Category
heating & air conditioning/hvac
Service Provider Response
We are so appreciative you took the time to post your experience. We're even happier you were able to see exactly how honest we are- and how we'd never dream of charging someone for something they didnt need! We are happy to have you as a customer and will always be here should you need anything.Alexandr N.
09/03/2013
RC Heating replaced my air conditioner, furnace and water heater. Installation was fast and efficient. Everything works fine.
Description of Work
New air conditioner, furnace, water heater.
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for taking the time to leave a review. We appreciate your feedback and are happy to have you as a customer :)Jason K.
08/12/2013
They haven't actually replaced the furnace yet though I did sign the contract for them to do so. They arrived on time when they said they would and the saleman was professional enough though you could tell he only knew enough about HVAC to sell them and probably has never picked up a screwdriver. My only complaint is this. The initial estimate was $4500. That automatically dropped to 4000 after he found out I saw them on Money Mailer. Then it went down to $3500 if I signed a contract right then as some sort of 1st appointment bonus. I told him I wanted to get a few more estimates and it magically went down to 2900. We eventually settled on 2800 after a "call to the boss" though I'm sure I could have gotten it a little cheaper still had I pressed. I guess this method works for them, and admittedly I went for it, but really, if they would have just said, we'll do this job for $2800 or $2500 or whatever to begin with, it would have saved a lot of time and made me feel a lot better about the purchase because if they're doing it for "half off" it really makes you wonder how much they're taking you for to begin with, and how much they rip people off who just say yes at the first price.
Description of Work
Estimate for furnace replacement
Category
heating & air conditioning/hvac
Service Provider Response
We appreciate your feedback becuase it only helps us improve. We can assure you that our representatives do go through an extensive amount of training to help you select the very best system for your home. We do offer time management discounts to customers who sign on the initial visit. Upon a consultation with a productivity company, they showed us that we are better able to serve more customers if we have them sign on the initial visit, instead of coming back multiple times. By giving the most discounts on the initial visit, we are able to pass along the maximum amount of savings to you as the customer. We hope you understand better that we are only trying to help our customers stretch their hard earned dollars by offering the best products at the very best prices. Please contact our office if there is anything we can do for you to ensure your total satisfaction.Devon S.
08/04/2013
This is the second time I have used RC Heating & Air Conditioning. When I purchased my furnace this winter, I knew I needed to replace my A/C as well to really see the efficiency of my new furnace, but financially it was easier to do one at a time. They were just as great the second time around for my A/C- friendly, knowledgeable, and fairly priced. When I asked a friend who recently replaced her A/C how much they had charged her, I was happy to hear mine was considerably less. Overall, I am happy with the purchase and would recommend them to anyone looking for an honest company.
Description of Work
Replaced A/C.
Category
heating & air conditioning/hvac
Service Provider Response
We are thrilled to have earned your repeat business! We appreciate you taking the time to post a review and as always, we are here if you ever need anything!Julie S.
08/01/2013
The service from RC Heating & Air Conditioning went well. They called me the next day and I scheduled it within three weeks. They were on time and she was very professional and polite and it was fine. They did not try to up sell on anything which is nice, a lot of time they try to up sell you for something and she was like not up selling at all. I think it was reasonable, in terms of the price. They are just going to get 'A's straight down the board. I would use this provider again and that's why I have their little report thing on my refrigerator.
Description of Work
I believe RC Heating & Air Conditioning inspected the AC system and cleaning of the fan in it.
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for your kind words! We appreciate you taking the time to leave us a review & we are happy to hear that you were satisfied with your tune up! Please let us know if there is ever anything we can do for you- thank you for your business!audrey R.
07/25/2013
darlene C.
07/23/2013
Everything about RC heating is wonderful. They were on time, very friendly and informative. I have had them do my yearly service in the past and I am never disappointed!
Description of Work
Service my heater
Category
heating & air conditioning/hvac, water heater repair
Service Provider Response
Thank you for taking the time to share your experience! We appreciate your business & thank you for being a customer.Mark B.
07/16/2013
Had two meetings with their sales rep over the Memorial Day weekend. We were given a price and date certain. They came at 10 am on the morning of 6/13/13 and completed the entire job in 6 hours. They protected and cleaned up the inside & outside of the house. The Borough Inspector came on 7/8/13 and approved all the work. MGB
Description of Work
Installed new furnace,AC unit, AC condenser & 50 gal. water heater. Removed all old equipment.
Category
heating & air conditioning/hvac, water heater repair
Service Provider Response
Thank you for taking the time to provide feedback- we sincerely appreciate it! We are happy to hear you had an enjoyable experience with us and we are thankful for your business. Please let us know if there is ever anything we can do for you!audrey R.
07/15/2013
It went well. He was very nice and was on time. The cost was great. I was pleased with the service over all.
Description of Work
He checked my system to see if it was running properly.
Category
heating & air conditioning/hvac
Service Provider Response
We're happy to hear your tune up went smoothly- please let us know if there is ever anything we can help you with! We appreciate your business & thank you for being a great customer :)Barbara C.
07/15/2013
R C Heating & Air Conditioning Servicemen arrived on time on a 90 plus degree day, removed the old system and installed the new system. They were so quiet and cleaned up so thoroughly that I wouldn't have realized they were here without seeing the new air conditioning system and reaping the cool benefit. I would highly recommend R C Heating & Air Conditioning, especially the owner Rich Crivaro, who was on site to make sure the job went smoothly.
Description of Work
Inspected my 30 year old system, provided an estimate for replacement, and scheduled an appointment to remove the old system and replace with a new, more efficient air conditioning system.
Category
heating & air conditioning/hvac, energy audit
Service Provider Response
Thank you for taking the time to share your experience with us! We love hearing from happy customers & we are glad you had a pleasant experience : )Barbara C.
07/05/2013
R C Heating & Cooling Servicemen arrived on time on a 90 plus degree day, removed the old system and installed the new system. They were so quiet and cleaned up so thoroughly that I wouldn't have realized they were here without seeing the new air conditioning system and reaping the cool benefit. I would highly recommend R C Heating & Cooling, especially the owner Rich Crivaro, who was on site to make sure the job went smoothly.
Description of Work
Installed new air conditioning system.
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for taking the time to post a review! We are happy to hear that you had an enjoyable experience. We appreciate your business & thank you for being a great customer.Terry & Anita B.
07/02/2013
We had a new system installed in 2009. In 2010 they added refrigerant to it. In 2001 they added some again and they billed us for the service call. In August of 2012, the same thing happened. They found a leak and replaced a coil. They wanted to bill me again for the service call. The fan went in the blower in June 2013. We have yet to go through a full cooling system. They finally found it was the blowing system which I already knew. They finally came out on Friday to fix the air after having to pay $160 to have it freight delivered. The boss never calls back.
Description of Work
They came out to put a new AC unit in.
Category
heating & air conditioning/hvac
Service Provider Response
We appreciate all feedback because it only helps us improve. After your first year, your warranty covers parts/labor, however clients are responsible for an $85 trip charge. This means no matter the problem or how long the repair, you are only charged $85. Although we have no record of service 2011, the other repairs true costs are considerably higher than the $85 that you were charged. The part needed for your A/C would have arrived in 3-5 days and would not have cost you a dime, however you insisted on overnight shipping and understood before the part was ordered that the $160 overnight shipping was optional & your responsibility. Our records indicate each issue you had was resolved, but if there is anything you are still concerned about please feel free to reach out to us and we would be happy to help.Douglas M.
06/26/2013
It did not go very well. They did not do what they said they would. They said they did affordable AC and when I called they said they no longer repaired my model even though they advertised that they did. You could tell they were trained on customer service, they were very professional.
Description of Work
I did not use RC Heating & Air Conditioning.
Category
heating & air conditioning/hvac
Service Provider Response
Dear Member, We appreciate all constructive feedback because it only helps us improve. While we don’t have record of you, it is possible that you called in for an estimate – which we would not track since as you stated we don’t service your model. We saved you time and money by letting you know that we do not service your model rather than driving out and charging a service call. Although we only install Rheem & Rudd, we try our best to service most other brands; However due to the availability of parts from certain manufacturers, we are unable to service all makes. We hope that other customers will take the time to read our other reviews based on actual work rather than this review which is slightly unwarranted. Sincerely, Rich Crivaro – Owner of RC Heating & Air ConditioningJackie C.
06/25/2013
Scheduling an appointment with this company was easy and convenient, and Chris, the technician, arrived right on time on the scheduled date. I had to be at work that morning, but my girlfriend was here and reported that Chris was friendly, helpful, and did a thorough job. The AC unit was in excellent working condition, and there were no additional charges. I would definitely use this company again and highly recommend them.
Description of Work
The service was for a tune-up and inspection of our AC unit.
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for taking the time to leave us a review. We're glad you are happy with your service. Please don't hesitate to reach out to us if you ever need anything else!Joan P.
06/07/2013
Everything was done efficiently. Chris arrived early, which was great. He checked out everything and informed us on the entire. condition of the unit . Since our unit is old, he told us to keep an eye out for any malfunction. We would definitely call you. back again.
Description of Work
Checked out the entire air conditioning unit. Checked out the entire air conditioning system.
Category
heating & air conditioning/hvac
Service Provider Response
We're glad to hear you were happy with everything! We're here if you ever need anything else.John P.
06/03/2013
Technician Chris arrived on scheduled date (5/8/13) on time and got right to work inspecting my a/c unit.He was professional and friendly and completed the service in about 30 minutes.He gave me the completed report and said the unit was working properly.I was completely satisfied with his work.I was also impressed with the quick response and friendly service from the office when they contacted me to make the appointment.I was reluctant to give an A rating because this was a routine service and I didn't feel I had enough info to give a complete review of the company. It had been a pretty chilly early May and I had no reason to use the a/c after Chris left.Then came the hot weather on May21 and the need to turn on the a/c.To my surprise the unit did not start up,so I called RC @6:30 pm and expected to leave a message.Instead,a real person answered the phone and said someone would be out the next day.The next day Chris arrived at my home with Rich,who told me he was the owner of the company.He understood that though this was an extremely busy day for a/c emergencies,how he treated a return customer was extremely important to him.Within 15 minutes they found the cause of the problem and replaced a bad capacitor.I only paid for the cost of the capacitor and was not charged for a service call.To me,this is above the norm in customer service and I have no problem with an A rating and will contact RC for all my a/c work. John
Description of Work
Pre-season central air conditioner check up & follow up
Category
heating & air conditioning/hvac
Service Provider Response
We are happy to go the extra mile for our customers and you are no exception! We are so pleased to hear that we met your expectations and were able to get your system working. We hope your system keeps you cool all summer long and if it doesnt- we'll be here for you!obie J.
05/28/2013
Great company, great response time, great work, highly recommend!
Description of Work
yearly check of air conditioning system and tune-up
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for sharing your feedback with us! We are so happy you had an enjoyable experience. Please let us know if there is ever anything else we can do for you!don D.
05/28/2013
came out and gave an estimate, performed service at the estimated price, cleaned up .....everything works great
Description of Work
replaced heater and humidifier
Category
heating & air conditioning/hvac, water heater repair
Service Provider Response
Glad to hear everything went great with your install- please don't hesitate to contact us if there is ever anything we can help you with! Thank you for your business :)Josephine P.
05/28/2013
He was very nice, and I was very pleased. He was on time, he answered all of my questions about my AC. He offered alot of information. He also sent me a thank you card.
Description of Work
I used a big deal coupon for $49 and they did a maintenace check on my AC.
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for taking the time to give us feedback- we're glad you are happy with your tune up! Please dont hesitate to reach out to us if you ever need anything else!Barbara M.
05/21/2013
Saad A.
05/20/2013
Everything about the service was fine. They came and did everything they were supposed to. I was not there during the time of the work. However, my wife was pleased and she has no complaints.
Description of Work
They tested the heating and ac and said everything was fine. I purchased a Big Deal for an A/C tune up.
Category
heating & air conditioning/hvac
Service Provider Response
We're very happy to hear that you & your wife are pleased with your A/C tune up! Thanks for your purchase and please let us know if there's ever anything we can do for you!Patricia R.
05/20/2013
Chis was excellent, told me my unit was in good shape for summer and changed my filter for me. He made me feel quite at ease as this is a new home for me and I want to make sure I don't have any problems with the AC this summer. I felt better after his visit as friend and relatives told me the unit was too small for my home and should be replaced. Chris was very honest, punctual and efficient. Didn't take long at all. Was extremely satisfied with his service. Thank you Chris and Angie.
Description of Work
Checked AC unit to make sure works properly and changed filter
Category
heating & air conditioning/hvac
Service Provider Response
Congratulations on your new home! We are happy to hear that our technician was able to make you feel more at ease with your equipment. Please let us know if there is ever anything we can help you with!Phone
Address
PO Box 615
Sewell, NJ 08080
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