Pool and Spa Service, Pool Sales Construction and Installation
About us
Olympic is known as the expert pool builder with over 40 years of experience building pools in Northern New Jersey! We are a family owned business and pride ourselves in being able to help your backyard dreams become a reality!
We offer many special options you can add to enhance your poolscape, including water features, spa spillovers, lighting options, and more!
Business highlights
56 years of trusted experience
Services we offer
Pool Sales Construction & Installation, Pool Spa Service & Repair
So I ordered my pool in March followed up in May to secure and schedule an install date. Initially we were told we didn’t need a permit for replacement then in May we were told we did need the permit. We get the permit and Ed jerked us around regarding an install date. We were NEVER called back when we were told to expect a call, we personally went to the location to discuss install and Warren and Ed were NOT on the same page regarding customer orders. Now in June (still no pool)our pool needed to be picked up from Bound Brook NJ. Warren told me that the following Monday or Tuesday The pool would be picked up and we would get an install date. Again after NO CALL BACK we come back to the store and we are treated as if it were the first time they see us and our paperwork is NO WHERE to be found. Ed immediately pretends that it’s “no big deal and just get the customer a pool.” WELL THAT WAS ALL ******** because his partner Warren looked at him like “what are you talking about “. It seems that he was ready to take another order and deposit when they clearly know that they are not delivering the goods in time for this season. The whole experience has been HORRIBLE. Buyers Beware. I know we are limited in this area regarding professional establishments but expect NO CALL BACK & UNPROFESSIONAL CHAOS in how they run this business.
Description of Work: Install pool ordered March 7 2020
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Juan U.
08/2014
2.0
swimming pools
+ -1 more
I did not get my pool be done. The work process is from April to August. They never get back to you. They made phone call some that is in 14 but they never get back.
Description of Work: I used the Olympic Pools for pool sales construction & installation.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
Thomas H.
05/2014
2.0
pool cleaners
+ -1 more
Olympic actually has two locations so depending on where you live will depend on which office services/ builds your pool. In early 2012 we contacted Olympic to discuss having a pool put in and Ed came to our house and worked with us to understand the process. Ed was extremely nice and very helpful. Since we were located in Morris County, the job was passed off to the Flanders location which Ed's brother Bob runs. The contracted called for Olympic to install the pool, build the retaining walls, break up the old patio and remove, do the new patio and install the fence. The hole was dug, fairly quickly but after that, the process slowed. Part of the slow process was from weather and part from Olympic. The pool frame was put up, the spa put into place, the liner installed the and water added. The pool was back-filled and then they started on the retaining walls. After the walls were completed, the existing patio was broken up and the foundation for the new patio was laid however the spa walls (which were to be stone) needed to be completed. The patio was laid and the spa walls were completed. What I was not happy with is that after this project was completed, I received an additional bill for several things (which we believed were included in the original quote) We were given a bill for the patio being broken up and taken out (two separate charges) We were also charged an additional amount for the foundation of the patio (QP) because the amount they had laid originally settle too much. We used the pool and in October of 2012 had Olympic close the pool. In September of 2012, the sand on the patio was coming up and washing away. When the patio was laid, we paid additional money to have sand that would become hard to avoid the sand from washing away and from weeds, etc from developing. When we contacted Olympic we were told that they would look into it. Unfortunately their service in the matter was non-existing. ( I contacted the sand manufacturer directly and as of (May 2014) they have finally started to correct the issue.) In May of 2013, we had Olympic open the pool and the spa. During the opening process we tested the spa and it did not work as it did the prior year, several jets were not working and water was coming out of an area that air should be sucking from. We let Olympic know. After numerous calls they finally came to look at the spa in the end of July. In October, after three different attempts to fix, I was told I should be happy that 6 of the eight jets work. Bob the owner told us that he ordered new jets but they were on back order. They closed the pool and said they would install the 2 new jets in 2014 so all 8 would work. It was opened on May 8, 2014 and none of the jets now work. So all of 2013 season the spa did not work correctly. I will update this as to if 2014 is any better. The service we have received on this has been horrible. It takes numerous calls to get a response and even more to actually get them to your house. When they show up, they tried to sell me a blower and an upgraded motor. After making a stink, they stated that it must be the jets. Since I refused to buy the blower, I now have a four foot open pipe sticking out of the ground with no top and no comment from them as to what will become of this pipe. Another example of their "attention to detail" would be that in the build process (in 2012) my town required then to pressure test the water lines. To do that they needed to but a pressure gauge on pipes out to the pool. As of this writing (May 2014), the gauge is still there and I have asked them in each of the times they were here and at all the closings and openings when would they take it off and each time I have been told they will be back to do it. As of this writing (May 2014) it is still attached. We love the pool and the concept they have provided was beautiful but the headaches associated with it are not worth it. I would not recommend using Olympic. Unfortunately I was not an Angie member at the time.
Description of Work: We had an in-ground salt pool with a spa spill over installed, four retaining walls approximately 40 ft each long by 4ft high, a 2300 sq ft patio and a fence around the yard. We also hired them to close the pool and then open the pool the following year.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$150,000
Christine G.
01/2013
5.0
pool cleaners, swimming pools
+ 0 more
The price to close the pool was included in the purchase price of the pool. They were responsive, knowledgeable and excellent. Ed gave us his cell phone number so we call him directly on his cell. The price was fair.
Description of Work: We used Olympic Pools to install an in-ground pool. They were last here to close the pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John P.
10/2012
3.0
swimming pools
+ -1 more
We started talking with the owner Ed, in December of last year. We were expecting them to dig our pool a month or two before they started. He did not independently obtain the necessary permits so we had to go and do that ourselves despite him telling us that he would. He hooked us up with an electrician and a plumber that he recommended and then was misleading about the charges they would give us. He did not follow through in a timely fashion on the work that he was scheduled to perform. We had to call him and insist that he come again for every instance that he could possibly be involved with. He was not responsive to our concerns. He was untrue in his advertising and didn't follow through with his promises or commitments. As far as we can tell the quality of the pool is not compromised. It's a big hassle to install a pool and it is a lot of money and we were not pleased with how they didn't follow through on their promises. He was very unresponsive to our concerns when we contacted them several times. There was a lot of delay for no reasons. The quality of the work was thorough but the experience was unpleasant.
Description of Work: We used Olympic Pools to install our entire pool. They started in April and were last here in June.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$30,000
Christine G.
09/2012
5.0
pool cleaners, swimming pools
+ 0 more
It is not very often that I take time out to write about a business that I have dealt with, but Olympic Pools is not just any business; they are exceptional. Our association with Olympic Pools began in August 2011 when my husband and I decided to invest in an in-ground pool for our family after twenty-six years of ?thinking about it?. You have to understand that whenever we purchase something for our home my husband thoroughly investigates our options. This was no different. Ed from Olympic was the first of three companies that we brought in for an estimate. From the start we felt extremely comfortable with him as well as his creative ideas and suggestions for our backyard space. Since my husband and I knew nothing about pool ownership we relied on Ed?s motto, ?we are in this together?. Ed understands everything about the business and he surrounds himself with a staff that is courteous, knowledgeable and reliable. After thoroughly reviewing the three options Olympic was our clear choice. Ed broke ground in October after guiding us through the permit process with our town. He was there during every step of the construction process as well as provided us with his personal cell phone number to contact him with any concerns or questions. Within three weeks the pool was dug, filled and covered for the winter months. Due to our unseasonably warm winter, Ed was ready to begin work again in March. He provided suggestions for the patio space and the next phase began. We never realized how much was involved in our project. Our goal was to open the pool for Memorial Day and we did just that! We couldn't be happier! We receive endless compliments about the design of the pool, the placement in our yard, and the salt water filtering system. It truly is our backyard oasis! Thank you Ed and Olympic Pools for making our dream become a reality.
Description of Work: Olympic Pools installed an 18 X 36 in-ground pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30,000
Nancy D.
06/2007
1.0
pool cleaners
+ -1 more
We had a very bad experience with Olympic Pools. I want to warn people to stay away from them. Our experience with them was disastrous. The installation was messy and the people who came to put it in were messy as well. We're stuck with this huge eyesore. The people we dealt with were rude and non-responsive. The price was outlandish.
Description of Work: Olympic Pools installed a large oval 1/2 in and 1/2 out swimming pool in our backyard. This also included a deck around the pool.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$30,000
01/2006
5.0
pool cleaners
+ -1 more
I HAVE NO COMPLAINTS ABOUT THIS COMPANY. I BOUGHT MY POOL FROM THEM AND DECIDED TO USE THIS SERVICE WHEN THEY OFFERED IT. THEY ARE VERY FRIENDLY AND DO A VERY GOOD JOB.
Description of Work: THEY CLEAN THE POOL AND OPEN AND CLOSE IT AT THE APPROPRIATE TIMES.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation
FAQ
Olympic Pools is currently rated 3 overall out of 5.
Sunday: 10:00 AM - 2:00 PM
Monday: 10:00 AM - 5:00 PM
Tuesday: 10:00 AM - 5:00 PM
Wednesday: 10:00 AM - 5:00 PM
Thursday: 10:00 AM - 5:00 PM
Friday: 10:00 AM - 5:00 PM
Saturday: 10:00 AM - 5:00 PM
Olympic Pools accepts the following forms of payment: Financing Available
No, Olympic Pools does not offer free project estimates.
No, Olympic Pools does not offer eco-friendly accreditations.
No, Olympic Pools does not offer a senior discount.
No, Olympic Pools does not offer emergency services.
No, Olympic Pools does not offer warranties.
Olympic Pools offers the following services: Pool Sales Construction & Installation, Pool Spa Service & Repair