We are a family run company which thrives on repeat and referral business. We specialize in hot water heaters, hot water and steam heating systems, gas lines, sewer and drain cleaning and of course plumbing repairs. We want to be the plumber you call for all of your plumbing & heating needs.
Business highlights
39 years of trusted experience
Emergency Services Offered
Services we offer
Plumbing, Hot Water and Steam Boilers, Drain Cleaning, Sewer Cleaning, Water Heaters, gas lines, BBQ installations, garbage disposals, water filtration systems
Description of Work: I called this company on 10/9/12 and the woman on the phone was rude, dismissive and hostile. I had a leak in our kitchen faucet which was preventing us from using it, but not an emergency. She dismissed all of my questions and told me that it would be overtime after 4pm. I thought we needed it done right away, and I'd already called 5 other plumbers who were busy till the following week with heating repairs and floods, so I booked an appointment with them for the next day. They never showed up. They never called me to apologize for not showing up. They never called me back to reschedule. Horrible company, would never use again, would not recommend them. I'm shocked they have good reviews here. Got my faucet fixed a day later with a good, responsive plumber, btw, with no overtime. In response to their comments - I'm not surprised that they would blame the "confusion" on me instead of taking responsibility for their error and poor professionalism. I was not confused about all the calls I made, I'm a professional and keep careful notes about all the calls I made & receive - and I booked a 1pm appointment with this company for 10/10/12 - the next day. They never showed up or called me to apologize for not being able to make it. They deserve this bad review and worse since they still refuse to take responsibility or apologize.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Timothy J Walker Plumbing & Heating
We did receive a call but never scheduled an appointment for the following day. She wanted service right away and I explained that we were busy with no heat calls at that time. Our priority that week was our regular customers with no heat. We don’t pay to be on Angie’s List and although we take on new customers every week we only run 2 service trucks and our alliance is with our regular customers. She stated she called 5 other plumbing companies before us and the calls can get confusing. We are sorry this woman felt she was not spoken to appropriately but we don’t deserve this type of review when service was not even rendered.
DENISE C.
09/2012
5.0
plumbing
+ -1 more
Tim arrived on time with a helper. Work was completed in the time that he stated. He did a wonderful job. We did not have a kitchen for two weeks so it was greatly appreciated. He took great care not to damage our new counter tops and cabinets while installing our new appliances.Cleaned up after he was done.
Description of Work: Installed a gas wall oven, gas stove top and sink for our new kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$375
Tony C.
09/2012
5.0
plumbing, drain cleaning
+ 0 more
Great honest service. Would definitely recommend and use again.
Description of Work: Plumbing (bathroom)
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Anne S.
09/2012
4.0
plumbing, drain cleaning
+ 0 more
He charged per hour, but it took all of 15 min from start to end. He still charged me for one full hour. He did the job well and was on time. Not much of a personality, kind of a no-nonsense type of guy. He did do the job and was neat about it so I can't complain much. Just wish he cut me a deal since the job didn't take a full hour!
Description of Work: Need tub drain cleared because it was slow to drain.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
KAREN O.
09/2012
5.0
plumbing
+ -1 more
I have use Timothy Walker in the past and they are always available in emergencies and do excellent work.
Description of Work: The water line to the refrigerator ice maker broke and started gushing water out of the refrigerator causing water to flood my kitchen. Called and they came that evening and capped the water line as I do not intend to use an ice maker in the future. Job was done quickly and professionally.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Roger D.
08/2012
5.0
plumbing
+ -1 more
They've been very prompt. They do good work and are reasonable.
Description of Work: Our property had a broken water pipe in the basement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Alexandra S.
08/2012
3.0
heating & air conditioning/hvac, plumbing
+ 0 more
They could not find the problem and just kept replacing parts. Over $2,500 later, the problem was still not fixed. They worked on it from October to March. They called in a boiler specialist (when I thought they were the specialists) who advised them (it was a very hush hush operation) that the plumbing was installed incorrectly and it would be an additional $4500 to replace the plumbing. I'm sure they changed parts that were not faulty in an attempt to fix the system. They were very courteous and very good plumbers, but did not know how to fix my boiler. These are plumbers, not heating specialists. We had no arguements or problems, but also no resolution.
Description of Work: I contacted them to repair my boiler.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$2,500
Response from Timothy J Walker Plumbing & Heating
This is not a single family house but 2 small apartment buildings that are at least 50 years old and this problem had been persistent for 2 years. We were called to change the hot water coil on one of the boilers based on the recommendation of a boiler rep owner consulted. We located the part and did the swap out. Problems still persisted. We cleaned and serviced both boilers, replaced defective 2 main steam vents, automatic boiler feeder, mixing valves and brought boiler up to current code. The “boiler specialist” referred to was a boiler manufacturer’s rep that deals with troubleshooting steam boilers. Not sure what a “hush- hush operation” is; the rep walked through and checked out steam boiler. Determined to correct the problem 100% it would have to be repiped- 6 apartments and gave a ballpark estimate that was quoted at time and material depending on time used. The owner is questioning integrity that we changed parts that were not needed is wrong- boilers needed work and we did make the steam system run better but no we never cured the problem of the boiler intermittently overfilling and shutting down the heat to all apartments. We reached out to other resources around the northeast to try and solve the boiler overfill problem.
Sharon D.
08/2012
5.0
plumbing
+ -1 more
They did a very good, clean job. They had to take siding down, and they insulated as well. I will use them again in the future.
Description of Work: I had a drain problem with the main drain, which broke.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Fernando M.
07/2012
5.0
plumbing
+ -1 more
My experience was very good. I would recommend them.
Description of Work: I used Timothy J Walker Plumbing for plumbing services. This is the third time I have used them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Valerie B.
07/2012
5.0
gutter repair
+ -1 more
(Had trouble with drainage from roof gutters backing up and didn't have the industrial strength tools to snake. Walker Plumbing came out snaked the line that we assumed was full of roots but ended up being a cut off drainage line underground. Also they looked at some other plumbing work we are planning for the future with a washer and dryer. The rep. was professional, informative and did the job as we requested. Will definitely hire for our future plumbing work.
Description of Work: Snaked an outside underground drain (from roof gutters) that we assumed were full of roots and debris.Looked over our mainline for washer hookup in the future.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Nina K.
06/2012
5.0
plumbing
+ -1 more
They repaired the pump of the boiler, one of the faucet and fixing the laundry faucet, etc. I have used them twice and they are very good. I felt confident that I am having a good job done. They did try to save me some money by making suggestions and if some problems is taking place they let me know about it.
Description of Work: I used Timothy J Walker Plumbing for plumbing services at my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Phoebe F.
05/2012
5.0
plumbing
+ -1 more
We called three companies to get an estimate. One company gave us the lowest estimate for the job by phone but when the plumber arrived, indicated that it would be double the cost; he also could not find the sewage main pipe and was going to move our washing machine to go out of the back of the house. I sent this plumber home without doing the work and then I called the town to ask if they might know where our sewage main pipe was, and they said it should be near the front of the house. I then called Timothy J. Walker Plumbing, and they came that same day. Jimmy Reyes and another colleague came with him. Without my saying, Jimmy knew exactly where to find the sewage main (indeed, it was toward the front of the house). He also cleared slow drain in our toilet and slop tub for no extra charge, and advised us on how to keep our drains clean using baking powder and vinegar. The company honored the initial quote given over the phone. I have referred this company to others and would use them again, especially if Jimmy can be the one doing the work.
Description of Work: Clearing up a sewage drain blockage. Water was backing up into our basement bathroom toilet and shower.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
David W.
03/2012
5.0
plumbing
+ -1 more
They did a very good job. His work was competent and the pricing was comparable. They arrived on time and the owner himself came and located the leak.
Description of Work: They repaired a leak in our apartment.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Susan O.
02/2012
5.0
plumbing
+ -1 more
He is extremely punctual and extremely fair-priced. He is number one honest because plumbers very often are not. He always seems to be able to fix the problem.
Description of Work: I used Timothy Walker Plumbing & Heating from River Edge in December.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
William C.
01/2012
5.0
plumbing, drain cleaning
+ 0 more
all work done in efficient and professional manner.
Description of Work: snaked all drains in house replaced hoses on washing machine--fixed problem with lack of hot water
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Dorothy C.
12/2011
5.0
plumbing
+ -1 more
They are always prompt. They come when you call them. They come and do the work and their work is good.
Description of Work: Timothy J Walker Plumbing receded a toilet and responded to an emergency situation in the summer of 2010.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Marcia S.
11/2011
5.0
plumbing, drain cleaning
+ 0 more
They were prompt, courteous, and reasonable. They did a great job overall.
Description of Work: They cleaned out a drain. They fixed a toilet as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Theresa W.
11/2011
5.0
plumbing, drain cleaning
+ 0 more
The arrived on schedule, did their work excellently and left us 150% or more satisfied! Do's and Don'ts? Don't call a different plumber!!
Description of Work: This is not the first time I have used Timothy J. Walker Plumbing. Not only am I familiar with them at my job but I use them personally. They are professional above your "A" rating. From Wendy in their office to the repair representative, they are true professionals. They do the job 150% or more. I would recommend them to anyone who asked for a plumber. This time I had them at my house was to fix the turn off for my outside fixtures. They exchanged my old handles to a lever which my husband loves. They will be coming back to replace my faucet on the utility sink in the basement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Susan M.
10/2011
1.0
ceramic tile
+ -1 more
He was here for just a few minutes and just did a little bit of work. I saw him bent over the bathtub, but did not see him do any actual work. After he left, I could fit a ruler between the areas he claimed he grouted. I only paid a portion of what they billed me. They would call me to pay the balance, I asked them to come and check their work because it was unfinished and they never came out, so I never paid the balance. Timothy Walker, himself, never came to view the work and my complaint. I would not recommend them.
Description of Work: I hired him to do some grout work in my bathroom. He was to grout around that bathtub, toilet, and anywhere else he thought needed it.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$150
Response from Timothy J Walker Plumbing & Heating
Member's recollection of the service call is not correct. She has posted this service call from 3 years ago. She was difficult to get an appointment time scheduled and we made many attempts to do so with her. We had given her an itemized estimate for the work and tried on several attempts to get into her home to finish. We finally billed her for work preformed and she was not forthcoming to allow us in to see the issues she claimed were wrong with the work performed after receiving the bill. We are sorry she was not satisfied but she never allowed us to rectify her supposed problem.
Robert W.
07/2011
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
Excellent. Courteous worker who cleaned up after himself. Showed up on time.
Description of Work: replaced elbow underneath kitchen sink. Work done in bathroom for leak in bathtub.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Isabel R.
05/2011
5.0
plumbing
+ -1 more
They do a good job and I will continue to use the same in future.
Description of Work: I used the services of Timothy J Walker Plumbing for plumbing, last year.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jodi C.
03/2011
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
They didn't even mail me a bill until a week after everything was completed. I was pleasantly surprised to find the bill was only 215.00 (including tax) for everything! I feared it could be much more because they made several trips to my house over several days. They even followed up several times to see how it was working and advised me how to proceed with the 1st plumber who had made a mistake and needed to come back. I really appreciated the professionalism, follow-up, prompt service and rates from this company!
Description of Work: I had water spitting out of a radiator and called them. Very professional on the phone and very accommodating to my schedule. They arrived about 1/2 hour earlier than expected, got right to the problem, were professional and explained what they did to fix but that it might not really fix the issue because it could be a bigger problem in the end. They came back immediately after my call that there was more water coming from the radiator. They reworked it and told what to do over the next day or so to see if the problem was resolved- as it was really the boiler that the problem. They continued to follow up with me every few days to see how it was going and came again to check it out. In the end everything they could do was done and when the problem was 90% fixed they advised me to call the plumber who had put in my boiler 4 months ago to repipe a section that was done incorrectly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$215
Katherine C.
03/2011
5.0
heating & air conditioning/hvac, drain cleaning
+ 0 more
Overall the job was excellent. They were able to come promptly and their price was good. They solved the problem. I would use their services again in the future.
Description of Work: We use Timothy J Walker Plumbing for plumbing issues. We have used them on several occasions. We last used their service about two weeks ago. The most recent issue was that, we needed a new oiler pump for our furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$370
John W.
02/2011
5.0
plumbing
+ -1 more
They haven't billed me yet. I've used them for about a year for all my plumbing needs and they have been great.
Description of Work: I used Timothy J Walker Plumbing to do a disconnect and reconnect of the kitchen sink for a kitchen countertop that I had installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Fernando M.
02/2011
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
Over all experience was excellent. They were very responsive. However, they do not provide estimates. Price was set at $140/hr. plus parts. I was a little concerned at first as I do not like surprises. Nevertheless, I went ahead as I do not like cold showers. Plumber came on time. Did not speak much and worked immediately. Finished job in less than an hour. He offered to replace other element (heater had 2 and only one was completely worn) since there was time left on the minimum one hour and the tank was already drained. It was a good idea since it will need to be replaced soon. Cost me only $15 more for additional part. I am very pleased with the transaction and work performed.
Description of Work: Replaced heating elements in electric water heater.
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Service Categories
Plumbing,
Drain Cleaning,
Heating and Air Conditioning,
Water Heaters,
Sewer Cleaning,
Kitchen and Bath Remodeling,
Natural Gas Lines,
Wells and Pumps,
Chimney Repair,
Water Coolers,
Gutters,
Ceramic Tile
FAQ
Timothy J Walker Plumbing & Heating is currently rated 4.9 overall out of 5.
Timothy J Walker Plumbing & Heating accepts the following forms of payment: American Express,Check,MasterCard,Visa
Timothy J Walker Plumbing & Heating offers the following services: Plumbing, Hot Water and Steam Boilers, Drain Cleaning, Sewer Cleaning, Water Heaters, gas lines, BBQ installations, garbage disposals, water filtration systems