Since 2007 Moving of America has been well known in the moving industry for its famous pledge of all-inclusive rates. We are experienced and knowledgeable like no other, and understand the importance and complexity of moving. Our trained, professional workforce and high-quality equipment ensure a seamless move. We appreciate you and value your belongings. We believe that anyone deserves to be happy, especially when moving.
Moving of America is like no other moving company., Welcome to Moving of America! We understand the importance and complexity of moving and care about you and your loved ones. We have the knowledge to make your move a seamless and happy. Our resources allow us to customize your move to your specific needs, helping you to choose the best moving options, keeping you in control and on budget. Whether you're moving a one-bedroom apartment or a five-bedroom mansion, long distance and international moving and storage service for residential and business customers. Our absolute commitment to customer satisfaction, you can trust our experienced and skilled professionals to get the job done. We provide local
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Number of Stars | Image of Distribution | Number of Ratings |
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90% | ||
4% | ||
1% | ||
1% | ||
5% |
"We are truly sorry to hear you not completely satisfied about your move. Below is our investigation report which is based on 3 three factors: recorded calls, our tracking system installed in each of our trucks, and our electronic handheld device used by the Forman to record the move as it happened. There were no delays of any kind. Time began upon arrival at your place and begin working and finalize the bill at your delivery. You were not present for a vast majority of the labor-intensive part of the move where we wrapped, prepared, and loaded your items very quickly. Our original estimate was 8 hours, you requested 6.5 hours to match the lowest estimate you were receiving from others, and the final move charges were for only 7.5 hours, which is less then the original estimate we provided. It would be physically impossible for us to work slowly and accomplish this move in that time frame. We followed the standard procedure of closing the contract and billing with you upon arrival of the delivery. This was verbally confirmed by your rep, on the signed contract, and reconfirmed 48 hours before your move. Your bill ended up ½ half hour more then charged, which we discounted. No delay around the train effected your bill. Moving the boxes you had listed, with additional boxes and furniture, down a long carry to the elevator and up to the truck, is part of the reason the move might need more billing hours as we quoted originally. You also mention furniture wrapping, which was provided for free, but we explained it will take time to complete it. We have never had a service where the final bill and price is less then the original estimation and expected hours, and the client claims otherwise. If you believe you have unstable furniture, please return the claim form and reply to our phone calls so we can assist on this matter as well. It is our goal to have only happy clients, if you have any request for us or something we can do to rectify you not being satisfied, please reach out directly and let us know."
"We are sorry about your experience, and we would like to clarify several points: We uphold the integrity of our reviews through rigorous standards set by Angi. Angi carefully verifies reviews, ensuring only legitimate feedback from verified customers. Mr. [Member Name Removed], who filed this review, was not our primary customer. All phone calls and written confirmations were made with your wife, who provided us with the details, and made decisions. We have a strict no-alcohol policy and after investigation can confirm that it was likely left by construction workers working at the site during the move. This activity complicated operations, but our team worked diligently to complete the service. The estimate was for a list of 201 items, totaling 1,979 cft, and we provided two trucks with a combined capacity of about 3,600 cft. Despite this, items such as bulky arcade machines and extra items were introduced which naturally impacted the duration of the move. Per our contract, the overtime charge is discounted and was approved by your wife. On move day our team encountered items that were still unpacked. This was not communicated during the initial planning phases. Nonetheless, we sent a representative at no extra charge to remove gas from the fuel-powered items, which was the customer's responsibility. We reached out and explained the additional charges and your wife confirmed to move and pack the extra items. Later, when it became clear that there wouldn’t be enough space for everything in both trucks, we offered to return for the remaining items and were declined. Our goal is to provide the highest level of service, and we regret that this experience did not meet your expectations. We remain open to discussing any concerns and encourage you to reach out so that we can work together to resolve this matter. Despite these challenges, we remain committed to working with you to find a resolution, best, Moving of America Team"
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