Berger Audio Video Solutions

"Not really sure what the situation is with this installation. Client purchased 2 deals in early November. Finally responded to me in late december/early january. Sent me pictures of the different walls where he wanted TVs. One was a fireplace. I immediately explained to him that this fireplace wouldn't be covered under the $225 deal due to electrical work, drywall patching, cable runs, etc., and that the grand total would be in the area of $1,200 to $1,500. Client acknowledged and understood. I went to the client's home to absolutely confirm the job could be done. We did it, I made a total of 5 trips back to this clients house for various reasons (First TV wasn't mountable as the screen was broken, 2nd TV was too big as per wife, Third TV has the inputs on the other side of the TV and the cables had to be extended). Client's final number was somewhere around $1,300, so we even kept the number below the max budget. If he wasn't happy with the price, it shouldn't have been agreed to, in my opinion."

"I understand where this client is coming from, but there were some issues that came up outside of the parameters of the deal, and those are what she are referring to. I came into this install and there was a Bose System there-audio isn't apart of the deal. Figuring this was just a literal unplug and replug,I decided to go ahead and do it without a further charge despite it not being a part of the deal. I mounted the TV, hid the wires, and replugged in the Bose. I attempted to program the cable box remote, which is verizon, and at the time of the install, Verizon remotes had been fighting me for awhile. They give you a booklet containing the proper steps to take to install the remote, but that's not how it works in actual practice. I took the steps and did what I was supposed to do, but the remote blinked a whole lot and didn't work. Additionally, I recommend they get a universal remote control for the TV. Client went and purchased it. I programmed it and it just wouldn't work with the Bose. I called Logitech Tech support and spent over an hour on the phone with them and I can tell you, the agent in this case actually knew what he was doing, and we just couldn't get it to work. We changed internal Bose settings, settings on the remote, tried to have the two remotes talk to one another, and none of it worked. At some point, you have to call it on the fact that it's just not going to work, and that is what I had to do. There are other remotes that can be programmed, but I cannot program those because you have to be a dealer for those brands, which I am not. I explained this to the client and she seemed to understand and was okay with using multiple remotes as that is what she had done for the previous 15 years. The remote was a 2nd trip for me that I didn't charge the client for because I wasn't able to get it working. After the first trip, the client called me and told me there was now a crackling sound coming from her speakers that wasn't there before-I have no way to know if it was or wasn't. During the 2nd trip, I looked at the Bose again to see, but all I did was unplug and replug in a cable. I'm not trying to pass the buck, there just isn't a solution I can offer when a 15 year old sound system starts to have the speakers crackle. However, the crackle isn't all the time, it's only when the input is switched from TV to DVD and vice versa, it doesn't have an effect on the program you're watching. I get where the client is coming from, it's just an unfortunate series of circumstances that there isn't much I could do about. I'm glad she was able to get the cable box remote programmed."

"Probably just a situation where the house itself isn't exactly level because I level every TV before I mount it. In the picture I have, it looks completely level with everything around it, I'll try to upload it."

"Upon my departure, the client didn't seem unhappy. As far as the travel fee, I am working with Angie's List to revise that; I was under the impression it was there, I later realized it was not. As far as these gashes in the floor, I bring a blanket into every install where all of my supplies go. This is the first time I am hearing about it, and I'm inclined to think if they were that bad, I would have been contacted for replacement. As far as the bank situation goes, that's correct. There are several precipitating reasons for that, but that's not something that needs to go here. As far as the installation, the client didn't want to answer any questions prior to the install stating she didn't have time to deal with it. The only thing left for the client to do upon my departure (Save for having DirecTV come back to handle some other things they didn't handle correctly initially) was to find a piece of furniture to place her cable box on. Other than that, I showed her how to work the aspects of the TV that she inquired about. I even spent an extra hour there (Normally an install takes an hour, this one took 2) showing her different things and trying to get the keyboard for the TV to work. (It only works on the internet, no other area)"