MaidPro

I was a customer of MaidPro for 3.5 years. Initially, the cleaning was satisfactory (not amazing, but got the basic job done). I often had to review the status of the cleaning before the women left, and point out aspects that had not been completed. There was extreme inconsistency in the person performing the cleaning, despite my schedule of every other week in the morning on the same day. The quality started to slowly deteriorate within the last year, and I had to call because floors were not clean. The agent gave me a discount on the clean 3 x in 6 months. I ended up firing them due to an incident that occurred in early March 2016. During a routine cleaning, they brought a trainee, and spilled bleach on my carpet upstairs. When my nanny confronted the maids, they denied knowledge of the damage. I called the company right away after learning of the incident, filed a report, and told them never to return again and that I was not paying for the cleaning with the incident. When I arrived home that evening, I discovered that some of my jewelry had been moved and placed into a small jewelry box (a string of pearls, pearl earrings, a pearl ring). I have not worn these items in years. I felt violated, and realized quickly that someone was attempting to steal from my jewelry box. I quickly took inventory of items in the house, and realized that nothing was missing. There would have been no basis for a police report. When I called MaidPro the next morning, I learned that they never performed a background check on the trainee whom was in my house. It took a long time for the insurance adjuster to contact me. I had to get an estimate from Home Depot for replacement costs, and they unfortunately discontinued the exact type of carpet. The estimate included a $200 promotion credit, which I am not able to take because it expired. However, I have been in tense negotiations with the insurance company because they are refusing to reimburse the amount plus the $200 for the promotional credit that I was not able use. To add insult to injury, Maidpro charged me for the clean with the sentinel incident. I called Matt, and told him that I would flag the charge as fraudulent with my credit card if they did not credit me. I am disgusted with the whole situation, which has become such a hassle. I expected that their employees would undergo background checks, and that there insurance companies would be of better quality. Their services are not inexpensive, but the quality is cheap. I looked them up on the Better Business Bureau website to formally file a complain with a regulatory agency, but could not find them registered with the BBB. Beware if you use this company.

Good job with cleaning, very accomodating of schedule change.  Not terribly prompt with window given, but they will accomodate if you advise them that you need a the window kept for a cleaning.

ABSOLUTELY HORRIBLE.  A TOTAL WASTE OF MONEY.  
THEY MISREPRESENTED THE SERVICES THEY WERE GOING TO PROVIDE.  I asked for, and was given a quote for, a whole house cleaning.  They cleaned only what one woman could do in six hours -- for $250?!?!??!??!?!?!?  That's $90 / hr for house cleaning by ONE PERSON.  Are you kidding me?  RIPOFF.  
MAKING MATTERS WORSE, THEY IGNORED ME WHEN I CALLED TO COMPLAIN.  
PASS ON MAIDPRO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!  NOTE THAT I HAVE NEVER GONE ONLINE TO REVIEW ANY SERVICE PROVIDER OR EVEN BOTHERED COMPLAINING IN THE PAST.  I AM NOT A PICKY PERSON WHO FINDS FAULT WITH EVERYTHING.  BUT THESE FOLKS DESERVE A BAD REVIEW.   
I contracted with MaidPro for an entire house cleaning prior to moving into my first home.  I spoke with Neil.  I asked for a quote that included cleaning every single thing possible in my EMPTY home prior to moving into it -- soup to nuts -- and was told it would cost $250.  When I showed up the day after they "cleaned" (and by they, I mean the ONE WOMAN they sent for approximately SIX HOURS to clean my approximately 2900 sq. ft. home), it was as if nothing had been done.  On the final walk through prior to closing, the house was in relatively good shape but it needed a fine cleaning.  That's why I hired MaidPro.  But they did a terrible, terrible job:
I found dog hair in the freezer.  I had specifically asked that it be cleaned.  Dog hair?  Really.  So I had to clean the whole thing myself before unpacking my food and putting it in.  Yet, I had just paid $250 for someone else to do this ... 
None of the baseboards were cleaned.  I ran my finger along them, and the only part that was white, was where my finger had been.
There were orthodontic rubber bands in the bathroom vanity drawers.  And urine on the floors by the toilet.  
My floors were disgusting.  My son's feet were black after walking on them the morning after the "cleaning."  There were dust bunnies everywhere.
There were COBWEBS left in the closets.  
I mean, the house was EMPTY.  They were supposed to clean these things!!!  That was the whole point.  Instead of being able to focus on moving in and unpacking, I found myself (and my entire family), cleaning the house that MaidPro was supposed to clean for me. 
The garage WAS NOT EVEN TOUCHED!!!!!  COBWEBS EVERYWHERE. Neither was the basement.  Though admittedly, my husband told the woman not to bother, since it was clear she wasn't capable of coming close to cleaning the rest of the house in the six hour timeframe we were provided for the "bargain" price of $250.  
Read it again:  With MaidPro, you get ONE WOMAN for SIX HOURS for $250!!!!!  TOTAL RIPOFF!!!   $90 an hour to clean a house?  Are you effing kidding me?  PASS!!!!!
The above items are mere examples of the horrible job that they did.  The list goes on, and on, and on.  Suffice it to say, I was extremely disappointed.  Upon calling on the Monday following the Friday service they provided, I was told that we missed the 24 hour window to complain about the work.  Yet, MaidPro ISN'T EVEN OPEN ON THE WEEKEND!  I called the very next business day they were open.  
Worse yet, I got no response from them to make amends for the terrible service.  After two follow-up calls from me, they still made NO EFFORT to refund any portion of the $250 they charged me for ONE WOMAN FOR SIX HOURS.  Nor did they offer to come back and clean again.  Instead, THEY IGNORED ME!  
ABSOLUTELY TERRIBLE.  I HAVE NEVER DEALT WITH SUCH HORRIBLE CUSTOMER SERVICE.  GIVE ANOTHER BUSINESS A SHOT.  YOU WILL BE DISAPPOINTED WITH MAIDPRO.  Unless you think one woman for six hours is worth $250?!?!?  And I'm not even sure what she did while she was there... and p.s., she wasn't even there for six hours.  Maybe 5 1/2 hours ... PASS!!!!

The girl who came was prompt, nice, seemed to work hard, but I don't think she had professional experience in housecleaning. Phil came over to check on the job. We looked at downstairs, and he then went upstairs by himself. He told me to let him know of anything I found not right and to let him know. He seemed very professional. I tried to stay out of her way, but at some point had to be in the living room. I heard a lot of noise upstairs. I went to check, saw her vacuuming the hardwood floors, thought the noise was excessive, but went downstairs. When she came down, I looked at her vacuum. On the hardwood floor attachment, there was a metal plate that was protruding. There were levers to extend the brushes, but it seemed she didn't know they were even there. She insisted the metal would not hurt my floors. I called Maidpro, but really got no answer from the person I talked to. He did, however, call me back later to talk about the levers on the attachment so he could make sure all the other people were aware of it. I received no apology. I took pictures of the metal plate, and also the dirt I got up with my swiffer from the hardwood floors and my kitchen. I never received a response, or an apology, but they did debit me. I am very disappointed, I went to them because of Angie's list.

Company sent one person, who brought own cleaning materials to clean our house. She arrived on time and did the work agreed upon in a satisfactory manner.