Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Geo Icon

Pella Windows & Doors

4.4(
98
)
Outdoor Lighting - Plan and Install, Outdoor Lighting Repair, Doors (Interior) - Install or Replace,

About us

SHOWROOM LOCATIONS; *OAKHURST, NJ 1631 Route 35n Mon-Wed, Fri-Sat 9:00 AM-5:00 PM; Thu 9:00 Am-8:00 PM.*PARAMUS, NJ 483 Route 17 South Mon-Wed, Fri-Sat 9:00 AM-5:00 PM; Thu 9:00 AM-8:00 PM. *PARSIPPANY, NJ 108 Route 46 West Mon-Sat 9:00 AM-5:00 PM. *SPRINGFIELD, NJ 659 Morris Turnpike Mon-Wed, Fri-Sat 9:00 AM-5:00 PM; Thu 9am-8pm.*STATEN ISLAND, NY 1424 B Richmond Avenue Mon-Wed, Fri-Sat 9:00 AM-5:00 ; Thu 9:00 AM-8:00 PM.

Services we offer

The Pella Promise is our commitment to help you find the right windows and doors for your home and budget. Provide a no-mess, no-guess installation day. And back your project with our exclusive Total Care Guarantee.  We’ll make your replacement project easy. That’s our promise.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.498 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
11%
3
4%
2
7%
1
5%
Write a review
Showing 76-98 of 98 reviews
Steve M.
Mar 2012
1.0
See above.
Response from Pella Windows & Doors

"I have sent along your review to our customer service team, so they are made aware of your situation. If you have any additional customer service inquiries, please feel free to contact us at: 877-473-5527. Thanks for your feedback, Cathy Lee - Pella Community Team"

Phil C.
Feb 2012
2.0
$192

We chose to have Pella install their Designer Series casement windows with between the glass shades and roll screens in our family room about 6 yrs ago. Since then we have had Pella come out various times to replace the strike plates because we discovered the windows were not closing as tightly as they should allowing cold air to get in and for one roll screen breaking upon it's very first use!The latest problem had to do with window seal failure. I noticed last spring that one large casement window kept fogging up on the inside as the sun heated it up. I set up a service date with Pella last July only to be told that the window's glass panels were not completely closed. I paid for a service call. It is now late August and the fogging persisted so I emailed their office a photo of the window upon which it was agreed to be seal failure and that the window would be replaced. I supplied them with all inscribed numbers on the window to be sure we would get the correct one. The Repair Tech showed up in September with a new stained window, but not the right size. Instead, he checked all the windows only to discover that upon installation (SIX years AGO!!) that plastic yellow shipping clips had been left on and so thought this may be causing the problem and removed them from all windows that we had them install! He leaves the window that he brought with us, since no one else can use it. However, we never realized at the time that it wasn't even the correct window . The clip removal did nothing, I paid a labor fee and the problem continues. I make another appointment for October and now see that the adjacent window is also showing signs of seal failure and inform Pella to bring two windows. Repair Tech never shows up due to emergency and I get a phone call after waiting 3 hours. Make another appointment for November. Repair Tech shows up now with two, unstained, wrong size windows! I'm extremely annoyed now at their lack of communication and waste of many hours of my time waiting on them for these service calls that I will not be compensated for. Finally, 2 Repair Tech show up on 12/22/11 to install two stained, correct size casement windows. Upon completion I am asked to sign his computer notebook and am told the price is $192.60 . I explain that I have spoken to someone regarding a reduced cost of $120 and they say ok and have me sign off and that I would receive an invoice in the mail. This never happens unless you call them and ask for one! And of course they can't print you one from their computer while at your home. Then, my credit card statement comes in January and I am charged $192.60! I call Pella only to be told the person I spoke to is not there anymore and that was the charge for 2 men labor plus tax and that I should have also been charged travel time, but wasn't! Needless to say I am angry now, but politely tell the offfice staff that I will not be doing business with Pella in the future. They try to get you with service fees to make up for their mistakes and you'll lose many hours sceduling appointments. By now I'm sure there are other brands of windows with the features we were looking for 6 yrs. ago. I would never consider Pella again, mainly due to the lack of prompt and competent service! Everytime, I had to reschedule I was never given any priority and had to wait 4-6 wks. That's why it took almost 6 months to replace the windows!

Stephen M.
Jul 2011
4.0
Yes, I recommend this pro
$40,000
They did a good job.  By comparison, I got a really good deal on the price from them.  There was some sort of very big special.  I received a special offer in the mail that the company advertised.  Their workmanship was very good.  The staff’s professionalism was very good.  There was one minor problem.  They were supposed to follow up with me, and they never did.  I tried to contact them and finally I gave up.  Other than that, their service was good.
Response from Pella Windows & Doors

"Hi [member name removed], Thanks for sharing your positive experience, and are glad to hear that you are happy with your Pella purchase. If there's anything we can do to further assist you, please let us know. Thanks, Cathy Lee, Pella Community Team Follow Pella: [hyper link removed]"

HAROLD A.
Jun 2011
5.0
Yes, I recommend this pro
$3,000
The work was estimated promptly.  The window was manufactured on schedule and it was professsionally installed on schedule.  We are very please with the result.
Response from Pella Windows & Doors

"[Member name removed], Thanks for sharing your positive experience with Pella. We'd love for you to connect with us and share your before and after photos. Thanks, Cathy Lee, Pella Community Team [Hyperlinks removed]"

Diane M.
May 2011
5.0
Yes, I recommend this pro

They are different now. They have improved a lot from when I used them long back. The old Pella did not have blinds in the windows but the new one has it. They have excellent product. I?m very happy with the windows they have put in and so I can?t say anything bad about them. I love them. They are the best. I would use them in the future.

Response from Pella Windows & Doors

"Hi [Member name removed], Thanks for sharing your positive experience with Pella. We love between the glass shades as well! We'd love for you to connect with us and share your before and after photos. Thanks, Cathy Lee, Pella Community Team Facebook at http://facebook.com/peallwindowsanddoors Pinterest at http://pinterest.com/pellawindows YouTube at http://youtube.com/pellawindowsanddoor"

David H.
Apr 2011
5.0
Yes, I recommend this pro
$10,000

They were very prompt and came early to start the job.  They fit embedded glass and the installation was very good.  I liked their services and will use the same in future.

Response from Pella Windows & Doors

"Hi [Member name removed], Thanks for sharing your positive experience with Pella. We'd love for you to connect with us and share your before and after photos. Thanks, Cathy Lee, Pella Community Team Facebook at http://facebook.com/peallwindowsanddoors Pinterest at http://pinterest.com/pellawindows YouTube at http://youtube.com/pellawindowsanddoors"

ROBERT W.
Nov 2010
4.0
Yes, I recommend this pro
$7,000
They installed a sliding glass door and front door. It was a good product. They were pretty fair. The service people who came were pretty knowledgeable and they finished the work as promised.
Response from Pella Windows & Doors

"[removed member name] Thanks for sharing your positive experience, and are glad to hear that you are happy with your Pella purchase. We’d love for you to connect with us and share any before and after photos you may have from your project. Thanks, Cathy Lee, Pella Community Team Follow Pella: Twitter.com at @Pella_News Facebook at facebook.com/pellawindowsanddoors Pinterest at pinterest.com/pellawindows YouTube at youtube.com/pellawindowsanddoors"

Rudy G.
Nov 2010
3.0
We are not dealing with them. They came and then we didn?t hear from them for a long time and even when we tried to contact them there was no response. We tried contacting them but they didn?t respond well. We had to call over and over again. So we decided to go the other way. They were very nice when they came but they seemed to be disinterested after that. I don?t know what that happened. We went over there and no one was available. We called them back; they didn?t call back and we still haven?t received an estimate. They first came and spent a lot of time and then we never heard from them again. We didn?t have to beg somebody to give us an estimate. I would not recommend them to others. They were prompt in giving us the first quote; we had to put off the windows for a while but when we tried contacting them later, they said they have e-mailed us the details. We are going with a different company.
Response from Pella Windows & Doors

"We have received your review and have forwarded it along to our Corporate Customer Service department. If you have further questions, please call, 866-884-0729. Thank you for your feedback. Best Regards, Wendy, Pella Community Team"

Catherine J.
Oct 2010
1.0
See above.
Response from Pella Windows & Doors

"I have sent along your review to our customer service team, so they are made aware of your situation. If you have any additional customer service inquiries, please feel free to contact us at: 877-473-5527. Thanks for your feedback, Cathy Lee - Pella Community Team"

Ethan B.
Aug 2010
2.0
$2,500
Their service is horrible. The windows are fantastic but they contract out the installation. We had new sills put in and the first guy left a space between the windows and the wall, there were drips from stuff he put on, and it took us four months to get them to fix it. They wouldn?t return out phone calls and then they would send someone who would fix things but not what we thought was wrong. They kept trying to send the same horrible guy to us and finally they sent us a new contractor who took care of it. I think the price was competitive.
DAVID M.
May 2010
5.0
Yes, I recommend this pro
$5,600
They were excellent. I was very impressed with them. The quality is excellent, especially on the front door. It was a custom size so they had to do some custom work, which I was afraid they wouldn't be able to match the existing architectural design such as the molding. The door is very large and not a standard door. They offered solutions to make it work and had to do some hand work. They did it seamlessly and you would not know that they had to do the extra work. They are one of the better companies that I have ever dealt with; especially with the way they treated my house. They were very clean. I have a 90-year-old house and ripping out windows can be very dirty, but they kept everything clean. I would definitely use them again. They were a little pricey.
Response from Pella Windows & Doors

"Hi [Member name removed], Thanks for sharing your positive experience with Pella. We'd love for you to connect with us and share your before and after photos. Thanks, Cathy Lee, Pella Community Team Facebook at http://facebook.com/peallwindowsanddoors Pinterest at http://pinterest.com/pellawindows YouTube at http://youtube.com/pellawindowsanddoors"

Nancy S.
Jan 2010
1.0
$8,000
Good product - after several attempts to replace scratched lockset, poor finish in several spots. Decent installation once it was underway - installation crew polite. Door seems to have a tight seal. Very poor to nonexistent customer service at sales and management level once contract was signed. Proceed with caution here. If we hadn't withheld large balance due, we might still be waiting.
Response from Pella Windows & Doors

"I have sent along your review to our customer service team, so they are made aware of your situation. If you have any additional customer service inquiries, please feel free to contact us at: 877-473-5527. Thanks for your feedback, Cathy Lee - Pella Community Team"

Cindy S.
Oct 2009
3.0
$4,500
It was a disaster. They would make appointments and not show up and the supervisor wouldn?t know where his men were. He sent the men here and then called them off the job because they had to be someplace else. It was not a good experience. They would call me back, but depending on who called I would get conflicting information. I would call one person, who would say that someone was coming that day, and later in the day when nobody showed up, I would call and they?d say that nobody was scheduled to come that day. They ordered the wrong hardware, the doors didn?t sit properly and they came back many times before they finally got it right. I was not really thrilled with the way the work turned out. I just got tired of it. We ordered the doors in the middle of April and they were scheduled to install on the 26th of May - we were still fooling around with them three weeks later. The hardware didn?t come for a month, and in between they were here at least 4 times. They had to paint the exterior trim because they didn?t have an aluminum siding color that matched what we needed. I couldn?t get them to send the painter. Then they sent the painter before they sent the carpenter to put up the trim. They would call and tell me that someone was coming and I would sit home all day. Fortunately, since I am recently retired, it wasn?t too bad, but I can?t imagine what it would have been like if I had been working and had taken time off from work. My husband took off the day that they were supposed to do the installation because they said they would have the whole thing done in one day. They were nowhere near done. They didn?t have the right pieces. The doors themselves are beautiful but the installation process was a nightmare. We spent $4500 on these doors. The doors are expensive everywhere. We had gotten other estimates, and I know that price-wise they were not that far out of line. The doors look nice now and yet they don?t fit exactly the way they should. They told us that double doors never really fit perfectly because you have to have a little play but they didn?t tell us that before. One installer that they sent was really good and when he showed up, he actually solved our problem, but the others didn?t really seem to know what they were doing. Actually, it was after I dealt with them that I joined Angie?s List. I would never use them again nor would I recommend them to anybody.
LINDA O.
Apr 2009
5.0
Yes, I recommend this pro
The service people came and fixed the windows and doors and did a good job. The crew was courteous and friendly. Their pricing seemed to be fair. My overall experience with them was good.
Frances B.
Jul 2008
2.0
$25,000
I did not have a good experience. I feel that they do not have any customer satisfaction. I had these installed in the winter and I know that they were not insulated around the door and windows because of the whistling. I had a heck of a time getting this company to recognize that the door was warped. I had to have 3 professional opinions to verify that I need to have them replace it. I feel that there were only 2 people that work there who care. I can't even say that I would buy anything there or have them install it, when you can go to a home supply store and buy Pella windows.
Response from Pella Windows & Doors

"We have received your review and have forwarded it along to our Corporate Customer Service department. If you have further questions, please call, 866-884-0729. Thanks, Wendy, Pella Community Team"

Christine V.
Jul 2008
5.0
Yes, I recommend this pro
Their customer service is excellent.
Response from Pella Windows & Doors

"Hi [Member name removed], Thanks for sharing your positive experience with Pella and our customer service team. We'd love for you to connect with us and share your before and after photos. Thanks, Cathy Lee, Pella Community Team Facebook at http://facebook.com/peallwindowsanddoors Pinterest at http://pinterest.com/pellawindows YouTube at http://youtube.com/pellawindowsanddoors"

JOAN M.
Nov 2007
5.0
Yes, I recommend this pro
$4,000
They were on time, reliable, did a good job.
Response from Pella Windows & Doors

"Hi [Member name removed], Thanks for sharing your positive experience with Pella. We'd love for you to connect with us and share your before and after photos. Thanks, Cathy Lee, Pella Community Team Facebook at http://facebook.com/peallwindowsanddoors Pinterest at http://pinterest.com/pellawindows YouTube at http://youtube.com/pellawindowsanddoors"

MARK L.
Sep 2007
5.0
Yes, I recommend this pro
$45,000
Pella Window Store offers a great selection of windows. I really like the style of these windows and the fact that they have the treatments built right in to the windows. The people who came to do the installation were very friendly and professional. They came on time. I was also happy with their responsiveness when there was a small problem with one of the windows. They came right out and made it right.
Response from Pella Windows & Doors

"Hi [Member name removed], Thanks for sharing your positive experience with Pella. We're happy to hear that you're satisfied with the job. We'd love for you to connect with us and share your before and after photos. Thanks, Cathy Lee, Pella Community Team Facebook at http://facebook.com/peallwindowsanddoors Pinterest at http://pinterest.com/pellawindows YouTube at http://youtube.com/pellawindowsanddoors"

JEFF K.
Sep 2007
5.0
Yes, I recommend this pro
$3,500
We feel that this company is very dependable and professional. They do an absolute great job and they were very nice to have in our home. The crew that came out informed us of all the details of the work being done. These guys did the job quickly and they seemed very experienced for the job at hand. I would highly recommend them to others.
Bruno F.
Jul 2007
3.0
$18,000
Pella Window Store has excellent quality windows, but four of the ones we bought don't function right. Our contractor has called them many, many times and has not gotten a response. It has been almost a year and still we have the non-functioning windows. They are not a very professional business.
Response from Pella Windows & Doors

"We have received your review and have forwarded it along to our Corporate Customer Service department. If you have further questions, please call, 866-884-0729. Thank you for your feedback. Best Regards, Wendy, Pella Community Team"

Dan C.
Jun 2007
2.0
$11,000
Windows went in fine, but afterwords, noticed that they did not lock well, took one person to hold the top part up and another to hold the bottom down. Then it can be locked. When I complained, they said the window had to be kept closed and locked for the gaskets to break in. Well waited 2 months, said to wait....waited 1 yr....told to wait...now they want to chance to come out! Go with another company! Pellao has been a big disappoint.
Response from Pella Windows & Doors

"We have received your review and have forwarded it along to our Corporate Customer Service department. If you have further questions, please call, 866-884-0729. Thanks, Wendy, Pella Community Team"

ANGELA C.
May 2007
1.0
$12,000
The actual installation was fine. The installers did a good job. They were courteous, cleaned up every day, and seemed to know what they were doing. However, one piece of hardware was ordered in the wrong color. It took 5 months for Pella to get the correct color ordered after 4 tries--which meant my staying home from work 4 times to wait for the technician to come, each time with the mistaken hardware. The "customer service" staff did not return calls. Then they hounded me for the 1% of the bill that I had withheld until they completed the job. The windows are pricey because we pay for techs to make wasted trips, not because the windows are made any better!
JOAN M.
May 2007
5.0
Yes, I recommend this pro
$4,000
Pella Widows were very prompt and professional. I was very pleased with the work they did and I will be recommending them to anyone I know who needs this type of work done. I did however feel like their price was a little bit high.
Response from Pella Windows & Doors

"Hi [Member name removed], Thanks for sharing your positive experience with Pella. We'd love for you to connect with us and share your before and after photos. Thanks, Cathy Lee, Pella Community Team Facebook at http://facebook.com/peallwindowsanddoors Pinterest at http://pinterest.com/pellawindows YouTube at http://youtube.com/pellawindowsanddoors"

FAYE D.
Oct 2006
1.0
$8,500
We purchased a replacement front door with sidelights. When it was unwrapped, after our old door had been removed, we realized that the finish was damaged throughout. It had bee wrapped wet and the finish stuck to the plastic wrap. Door hardware was also missing. After many visits by service techs and company reps, it was finally re-finished completely. This took almost a year. Also, the interior arrived with the wrong finish. We were supposed to get a refund for the difference. This also took almost a year, and when the check arrived it was for the wrong amount. The local dealer blamed the problems on corporate Pella, who blamed the problems on the local dealer, owned by a company called Luxe Homes( I think). Now, two months later, the molding is shifting. I have yet another service scheduled. Service takes up to 4 weeks to schedule.
Response from Pella Windows & Doors

"I have sent along your review to our customer service team so that they are made aware of your situation. If you have any additional customer service inquiries, please feel free to contact us at: 877-473-5527. Thanks for your feedback, Cathy Lee - Pella Community Team"

JUDY J.
Feb 2006
5.0
Yes, I recommend this pro
$500
THEY GAVE ME GOOD INFORMATION, PLANNING, AND PRODUCT DESCRIPTION AND CHOICE. THEY WERE HERE ON TIME. THE WORKERS WERE CLEAN AND COURTEOUS. I GOT LUCKY WITH THE CONTRACTORS.
Response from Pella Windows & Doors

"Hi [member name removed], Thanks for sharing your positive experience with Pella. We'd love for you to connect with us and share your before and after photos. Thanks, Cathy Lee, Pella Community Team Facebook at [hyper link removed] Pinterest at [hyper link removed] YouTube at [hyper link removed]"

Showing 76-98 of 98

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Pella Windows & Doors is currently rated 4.4 overall out of 5.
Pella Windows & Doors accepts the following forms of payment: CreditCard
Yes, Pella Windows & Doors offers free project estimates.
No, Pella Windows & Doors does not offer eco-friendly accreditations.
No, Pella Windows & Doors does not offer a senior discount.
No, Pella Windows & Doors does not offer emergency services.
No, Pella Windows & Doors does not offer warranties.