10 employees, all exteriror work, and coupons as advertising.
CHIMNEY REPAIR, CAPPING, CLEANING, ROOFING, GUTTER REPAIR AND REPLACEMENT
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Number of Stars | Image of Distribution | Number of Ratings |
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20% | ||
40% | ||
0% | ||
20% | ||
20% |
"I wonder if the companies that quoted you these prices gave estimates over the phone. I have heard of companies that give quotes over the phone only to give a different price once they go out to the customer. Our company gives free verbal estimates with no obligation and we encourage customers to get other estimates before we sign the contract/start the work. Our technician had agreed on a price with you for the work to be done which included several items. We applied for a permit with the town and did all of the work correctly. We follow through with our work and apply for all of the necessary paperwork. I am not sure that other companies do the same."
The original estimate was $3500.00 to re-apply stucco finish to our front porch and foundation. Once the job was started, the contractor said that our front porch was crumbling on both sides and that the cheeks needed to be replaced. The estimate rose to $7700.00. In the process of cutting granite slabs for the top of these cheeks, an large chunk was accidentally cut out of the stone. This was left like that and cemented on. It is very noticeable. The stucco job was sloppy- so many bare spots. Stucco was spilled on siding, top of steps and left that way. The workers left garbage and cigarette butts on lawn and in my garden. When they left, they handed me a bucket of stucco mix and told me to use it to touch up the spots.
I called to complain and they sent workers back. They filled in some bare spots but not all. They left the stains. The finish is irregular at the seams. There are still bare spots. They did not replace the damaged granite.
They wanted to return but I did not want them near my house again. They were given one chance to improve the job and failed.
On top of all this the supervisor had the audacity to tell me that our chimney looked like it needed work. Not by Accomplished Chimney that's for sure!
"We had sent the technician and the crew back out to resolve any issues that you had with the work. The technician had left with the understanding that you were happy with the work and that any issues you had were resolved. You gave our technician no indication that your were still unsatisfied. We had tried to reach you several times by phone and email to follow up however there was no response back. We stand by our work and would have liked to have been given the chance to resolve this matter."
"I have pulled up your information in our system, and the date listed on the contract was 5/5/2010. So much time has passed in between, so I was surprised to see this review now. We are a small family owned and operated company and we stand by our work. If you would have contacted our office with your issues/concerns, we would have sent the technician back out to rectify any issues that you had with the work."
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Sunday: | Closed |
Monday: | 8:00 AM - 6:00 PM |
Tuesday: | 8:00 AM - 6:00 PM |
Wednesday: | 8:00 AM - 6:00 PM |
Thursday: | 8:00 AM - 6:00 PM |
Friday: | 8:00 AM - 6:00 PM |
Saturday: | 8:00 AM - 6:00 PM |