Renewal by Andersen of New Jersey - New York Metro

We had a number of problems with the installation but everyone in the front office were very responsive and professional.   The installed, Slowek and Joe were excellent  and diligent.  Even though the installation was not as smooth as anyone had expected, I will definitely used Andersen Renewal again and would recommend the company to my friends.

eally nice windows...fantastic installation crew ..Slawek, Kris, Dimei, Waldi, Edi, and Brayon....THANKS!  Barry, our sales guy, was terrific too.  They cost more, but after seeing them in person, having them installed, and fully understanding the product from the presentation, it is absolutely worth it.

It was tremendous!  They were GREAT!  I would recommend the team of Jarek, Salwek, Peter, Dima, Waldi, Brayan!!  These guys worked like "bees" just going to work and getting the job done!   There were both professional and personable!   Great job guys!!

Our experience with Renewal by Andersen was great.  They showed up exactly on time and got right to work.  Throughout the day, they carried out their work professionally and safely, and were extremely respectful guys.  Julio, Danny, Ray, and Ronnie worked extremely well and efficiently together.  We couldn't be happier with their work and, when the time comes, we'll definitely be using their services again for our second floor renewal.

They arrives on time and never  stopped till the job was completed , each person had their job to do and did it on time and 
professional, need clean and  to the point 

Installers, Slawek, Tomek, arrived on time and were very courteous and professional. They formed us of what they were doing, instructed us on how to operate the windows and left our home cleaner that when they arrived. I would rate them as excellent installers.

The windows are great and the installers, Norbert and Paul, were top-notch. On the other hand, I was extremely put off by the actual process of placing the order. I did my homework before I contacted Renewal by Andersen, and I decided to use them because I had already determined that they had the best product, in spite of their much higher prices. However, when I called the company (Renewal by Andersen, Central New Jersey in Cranford, NJ) to get a price quote, I had to answer a plethora of questions, which I found tedious and irrelevant: i.e. Was this my primary residence? Was my wife going to be present for the price quote (with the implication that if she wasn't, they were not willing to come)? Then I was informed that they required 90 minutes to make their presentation! 90 minutes to measure three windows and give me a price. Ridiculous! After talking with a supervisor I managed to get an appointment without my wife (this is a second home, which I use as my office, and she has no opinion about the windows). The day of the appointment, I got a call and an apology that the salesman's car broke down so he wouldn't be showing up. ******, but stuff happens, ok I'll make a new appointment. The next day they call me to make the new appointment. Again, the interrogation, and finally" "Sorry you had to change your appointment because your wife wasn't available." I hung up. Later a manager called back and I agreed to give them one more chance. A week later the guy comes to give me a price quote and I am subjected to a long-winded sales pitch about how great the windows are. I was forced to view videos that I had already seen online, which is why I decided on this company. Total waste of time. It should have taken 10 minutes to measure the windows and give me a price! I can't stand the way this company insists on following a script without being flexible enough to deal with a-typical clients. On the other hand, the installers were absolutely great. Very professional, efficient, and personable. This is a management issue. Just thinking about the hoops I had to jump through to get 3 windows annoys me. Especially because they are so expensive. I would have preferred a lower price with less "customer service." I give them an A for the actual windows and A for the installers, but a C for the way the ordering process is designed. Let Norbert and Paul run the franchise! They are terrific.

The windows are great and the installers, Norbert and Paul, were top-notch. On the other hand, I was extremely put off by the actual process of placing the order. I did my homework before I contacted Renewal by Andersen, and I decided to use them because I had already determined that they had the best product, in spite of their much higher prices. However, when I called the company (Renewal by Andersen, Central New Jersey in Cranford, NJ) to get a price quote, I had to answer a plethora of questions, which I found tedious and irrelevant: i.e. Was this my primary residence? Was my wife going to be present for the price quote (with the implication that if she wasn't, they were not willing to come)? Then I was informed that they required 90 minutes to make their presentation! 90 minutes to measure three windows and give me a price. Ridiculous! After talking with a supervisor I managed to get an appointment without my wife (this is a second home, which I use as my office, and she has no opinion about the windows). The day of the appointment, I got a call and an apology that the salesman's car broke down so he wouldn't be showing up. ******, but stuff happens, ok I'll make a new appointment. The next day they call me to make the new appointment. Again, the interrogation, and finally" "Sorry you had to change your appointment because your wife wasn't available." I hung up. Later a manager called back and I agreed to give them one more chance. A week later the guy comes to give me a price quote and I am subjected to a long-winded sales pitch about how great the windows are. I was forced to view videos that I had already seen online, which is why I decided on this company. Total waste of time. It should have taken 10 minutes to measure the windows and give me a price! I can't stand the way this company insists on following a script without being flexible enough to deal with a-typical clients. On the other hand, the installers were absolutely great. Very professional, efficient, and personable. This is a management issue. Just thinking about the hoops I had to jump through to get 3 windows annoys me. Especially because they are so expensive. I would have preferred a lower price with less "customer service." I give them an A for the actual windows and A for the installers, but a C for the way the ordering process is designed. Let Norbert and Paul run the franchise! They are terrific.

The windows are great and the installers, Norbert and Paul, were top-notch. On the other hand, I was extremely put off by the actual process of placing the order. I did my homework before I contacted Renewal by Andersen, and I decided to use them because I had already determined that they had the best product, in spite of their much higher prices. However, when I called the company (Renewal by Andersen, Central New Jersey in Cranford, NJ) to get a price quote, I had to answer a plethora of questions, which I found tedious and irrelevant: i.e. Was this my primary residence? Was my wife going to be present for the price quote (with the implication that if she wasn't, they were not willing to come)? Then I was informed that they required 90 minutes to make their presentation! 90 minutes to measure three windows and give me a price. Ridiculous! After talking with a supervisor I managed to get an appointment without my wife (this is a second home, which I use as my office, and she has no opinion about the windows). The day of the appointment, I got a call and an apology that the salesman's car broke down so he wouldn't be showing up. ******, but stuff happens, ok I'll make a new appointment. The next day they call me to make the new appointment. Again, the interrogation, and finally" "Sorry you had to change your appointment because your wife wasn't available." I hung up. Later a manager called back and I agreed to give them one more chance. A week later the guy comes to give me a price quote and I am subjected to a long-winded sales pitch about how great the windows are. I was forced to view videos that I had already seen online, which is why I decided on this company. Total waste of time. It should have taken 10 minutes to measure the windows and give me a price! I can't stand the way this company insists on following a script without being flexible enough to deal with a-typical clients. On the other hand, the installers were absolutely great. Very professional, efficient, and personable. This is a management issue. Just thinking about the hoops I had to jump through to get 3 windows annoys me. Especially because they are so expensive. I would have preferred a lower price with less "customer service." I give them an A for the actual windows and A for the installers, but a C for the way the ordering process is designed. Let Norbert and Paul run the franchise! They are terrific.

The windows are great and the installers, Norbert and Paul, were top-notch. On the other hand, I was extremely put off by the actual process of placing the order. I did my homework before I contacted Renewal by Andersen, and I decided to use them because I had already determined that they had the best product, in spite of their much higher prices. However, when I called the company (Renewal by Andersen, Central New Jersey in Cranford, NJ) to get a price quote, I had to answer a plethora of questions, which I found tedious and irrelevant: i.e. Was this my primary residence? Was my wife going to be present for the price quote (with the implication that if she wasn't, they were not willing to come)? Then I was informed that they required 90 minutes to make their presentation! 90 minutes to measure three windows and give me a price. Ridiculous! After talking with a supervisor I managed to get an appointment without my wife (this is a second home, which I use as my office, and she has no opinion about the windows). The day of the appointment, I got a call and an apology that the salesman's car broke down so he wouldn't be showing up. ******, but stuff happens, ok I'll make a new appointment. The next day they call me to make the new appointment. Again, the interrogation, and finally" "Sorry you had to change your appointment because your wife wasn't available." I hung up. Later a manager called back and I agreed to give them one more chance. A week later the guy comes to give me a price quote and I am subjected to a long-winded sales pitch about how great the windows are. I was forced to view videos that I had already seen online, which is why I decided on this company. Total waste of time. It should have taken 10 minutes to measure the windows and give me a price! I can't stand the way this company insists on following a script without being flexible enough to deal with a-typical clients. On the other hand, the installers were absolutely great. Very professional, efficient, and personable. This is a management issue. Just thinking about the hoops I had to jump through to get 3 windows annoys me. Especially because they are so expensive. I would have preferred a lower price with less "customer service." I give them an A for the actual windows and A for the installers, but a C for the way the ordering process is designed. Let Norbert and Paul run the franchise! They are terrific.

At 8:45 AM a van with Erik Jodelka and his partner Cris arrived at our home. They introduced themselves and then started to work.They put tarps on the floors they had to walk on and covered furniture near the areas they were working. They did one window at a time and never stopped to take a break all day. Erik would constantly ask us, "if everything looked Ok" while they were working. After installing they then sealed and did the trim on the outside. No matter where they worked they cleaned up everything by hand and then even had a vacuum. My wife and I couldn't believe how different the house looked after they finished, which was 7:45PM. I call them "The 2 Polish Guys(from Poland). They were just two great guys that did great work. If I were to use the company again I would insist on them to do the work.

FANTASTIC   WORKERS DID A GREAT JOB.   CUDOS TO JAREK , WALDI , KRIS , JARO , FUGI

They charged $4000 for four windows. I didn't like the windows. The windows that Andersen put in didn't have nothing really where you could push up the windows. It was a smooth surface. You have to get on the window and push it up. There is no latches or nothing. The price was way too high. If they said they were going to be there, they were there.

The installation by Slawek and Tomas was totally professional. They treated the install as if they were doing it to their own home. The product fit perfectly. I could see the quality of the materials used in the construcition of the window. The window was ordered out of the Cranford office. I would certainly be happy to recommend Renewal by Anderson as my company of choice for replacement windows.

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I am very very pleased with the windows. They are so well-made that when I shut the windows, I could hardly even hear construction work and jack-hammering that was taking place outside. The windows are very easy to open and I'm very pleased with their fit and insulation. They cost way more money than other companies, but you get what you pay for. They really did a wonderful job, and the windows of a superior quality.  They followed up with us after the project to make sure the workers were great and the clean-up was done properly. They also do all of their own servicing if there are any issues.

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I had high hopes for our appointment with Anderson Renewal. Although I read not-so-stellar reviews on Angie's List, I had  an open mind. We currently have Anderson windows in our home, and have been happy with them for the past 30 years.
The appointment started well - the representative arrived on time, removed his shoes, and tried to build rapport with my husband and I. I'm in sales too, so I can appreciate his approach. I told him right up front that we were not prepared to make a decision today, we still had research to do with other companies, and I absolutely do not want any high pressure sales techniques, so please do not use that approach with us. He said ok. That's about the best part of the meeting - it was all downhill from there.
We did a walk around the house and he stopped at the first window, and told us our windows were rotted and desperately in need of replacement. Ok, that's why he was here. But he didn't stop there...he stopped at EVERY SINGLE WINDOW, and pushed and prodded and seems completely in disgust at our windows. He wasted about 30 minutes of our time doing this. We got the point - our windows need replacing, which is why he was there. Then he went on to insult our sunroom windows (that we had installed 1 year ago...we had no intention of changing them), and kept on harping on how awful they were. Did he expect us to buy windows for our 1 year old sunroom too, even though we told him we had no intention of doing so? Eventually I had to tell him to stop harping our our sunroom and please move on to the task at hand.
At this point, we were already unimpressed with is approach. Then came the pricing, which is when things really went downhill. He did his math, presented me with a number, and told me that this is the number if we buy TODAY. Now, remember that I told him that I do not appreciate high pressure sales techniques, and we will not make a decision today? I reminded him of this conversation. Then his attitude totally changed. He made a big dramatic show of crossing out the "today" number, and he acted like it was a big hassle for him to come out more than once. He made us feel like he was doing us a favor by being there today. I was in total disgust. That approach was totally unnecessary. It was the most unprofessional experience I have ever had with a salesperson in my home. It was worse than a timeshare presentation. And to make matters worse, at the end of the presentation, as I was clearly fuming and practically kicking him out of my house, he had the nerve to ask me to give him a great review when corporate sent me their survey. Did he really think he did a great job? I was shocked.
So, Renewal by Anderson, if you are listening, please take this feedback seriously. 1) Please train your salespeople to know their audience. If a potential client says they do not want high pressure sales, THEN DO NOT USE HIGH PRESSURE SALES TECHNIQUES. This approach is antiquated and will give your company nothing but a bad reputation. 2) Also please train your salespeople that they catch more flies with honey. I didn't need to hear how awful our windows are, over and over and over again.
Once was plenty. 
I did not write this review out of anger or disgust. I truly want other people to understand what they are getting into if Renewal by Anderson comes into their home. I think their windows are probably a good product, however I will not be buying them. Not because of the price or quality, but simply because of their salesman.

On making appointment insisted on 90 minutes to make sales presentation.   
Insisted both decision makers be present. 
then
No one showed up at appointment time. 
No one called to tell us they were not coming. 
Complete waste of a morning.    

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The work itself turned out to be very good. Their sales pitch leaves a lot to be desired. They pressure their sales pitch. They came in and said, "Well, if you don't sign on the dotted line today you're going to lose a big discount. What's costing you X and is going to cost you X plus Y. I can walk out the store and you can call me back tomorrow." and that's nonsense. The product is good but the sales is horrendous, I give it a zero, not even a one. They were not truthful. They came when they said they would. They did it all in one day. They were responsive.  They have a quality product. They also have people that know what they're doing with the install but I think it's all about the pressure sales, which just turned me off. They could do a lot better by being honest upfront.

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