RON THE FLOOR GUY LLC

The crew was professional and articulate in performing their job. Beautiful workmanship. The crew also was flexible, offering to extend their time to make some changes to better accommodate the room. The office staff was very accommodating to meet my time frame and was competively priced. Hire Ron the Floor Guy.

Dennis was very knowledgeable, patient, and helpful. Dennis?s crew started and finished on time, working meticulously throughout the week. Screws were installed to eliminate squeaks in the subfloor, uneven areas were leveled, etc. There was little waste and the cuts were VERY precise!! There were a couple of small things that had to be fixed, but Dennis handled the matters promptly with integrity. I have referred RTFG to my cousin and they also did a beautiful job there as well!

The first job with the sanding and refinishing is beautiful. This was done in August. The floor color matches the stair railings and the wood baseboards. The two workers were professional and worked tirelessly. The moving and replacing of the furniture was done without damaging anything and they even moved the piano. The job took 4 days and each day they arrived promptly with all the materials on hand. The second job was done in August. They worked with me to find just the right flooring. Again the two men were delightful and professional. The floor is properly installed and all the finishing touches make the room look fantastic. The company provides quality service and product. I enthusiastically recommend them to others.

When giving the estimate they were very knowledgable and thoroughly explained the work to be done and how it would be performed. The repairs went very smoothly. They were even able to work around the cast iron radiators, which other providers insisted I have removed. The only issue encountered was blending the stain on the new board with stain on the older boards. There was a bit of a mismatch, but they stood by their work and restained the problem areas to ensure I would have the best looking result. The floors were 80 years old and in poor condition when I contacted Ron. Another provider insisted that refinishing wasn't cost effective and I would need to have a new floor installed. Ron the Floor Guy was able to refinish my floors with fantastic results and at half the price of having a new floor installed.

We had an awful experience with the original contractor ( not Rons) we hired to do the floors in our house. He was a all purpose contractor that was doing a ton of work for us. His guys laid the floor a and did a good job but ruined it when they went to ploy. They applied it unevenly and not smooth. You could see gaps in the wood and nail marks everywhere it looked like a novice did it. Enter Ron The Floor Guy. The company was recommended to us through a friend but were we hesitant due to the fact the previous contractor was so bad. Rolando came out and spent hours with my fiancé, looking over the work and seeing what he could do. My fiancé felt totally comfortable with him and he answered all the questions we had. We ended up just starting over with sanding based on his recommendations. We were glad we did! The floors came out amazing and looked like a sheet of glass when they were done. His crew was in and out in a week and they filled in the nail marks and gaps and took care of the problem areas the other contractor had left. Its been a few months and the floors still look great. My fiancé has even called Rolando on a couple different occasions to ask about upkeep and concerns and he still answered all questions without a problem. The only issue were are having is with decorative trim on the floors. We we told by original contractor that it was walnut but have since come to believe it is Kerub (spelling?) a softer wood that does not hold up as well based on what Rolando has said. It scratches easy by the dogs but doesn't look awful. Next time we go to buff/ redo another coat of poly will be applied to protect areas. All in all very happy. Took a job on that they didn't start and still made it look like it was supposed to. Will use in the future and recommend.

Things they did well: 1) Matched stain for the railing and stair treds 2) showed up when they said they would Things they did poorly: 1) Hardwood has gaps all over the house. They filled the ones I saw initially with putty of some kind but I keep seeing more and more the closer I look despite having a humidifier and keeping the humidity at recommended levels. I feel like the boards were not installed as tightly as they should have been. The flooring was part of a larger project and the work men seemed stressed that we had other crews in the house at the same time. It felt to me like they wanted to rush to get done and out instead of doing it right. 2) The crew they sent did not speak English well and I found communicating with them to be very difficult. Spoke with their boss mostly by phone but he did not come regularly to the house. 3) Some of the flooring got damages after they left (not their fault). I called back a couple of times to get them to come out and repair it. They told me "no problem, no problem" but I never heard from them again. My contractor was going to pay them since he damaged the floor. He called them also to explain what happened but they didn't call him back either. UPDATE: In response to the contractor's baffling note I have the following to add. 1) The notion that the flooring should go in after the kitchen when the flooring is going under the cabinets is absurd. The other work we were having done in the house followed the flooring guys. Some of it was base molding, which again has to be done after the floor goes in. We also replaced all of the interior doors in the house which has to be done after the floor goes in. So, yes there were other crews in the house at the same time, but not working in the same area. Even if they were it isn't an excuse for gaps. What's your point Dennis? Did they distract your guys and they couldn't concentrate? Were they physically blocking you guys from checking multiple boards to find ones that lined up? Exactly how are you "closing the house" in that situation? You were "at our mercy"? How terribly horrible for you. My heart bleeds. Really. 2) I purchased Bruce Armstrong pre-finished flooring. Style: CM5745y Color: Maple Cappuccino Coverage Look up the reviews yourself. It was not the most expensive but it was not "cheap". They simply didn't take the time to line up the boards that matched. It was shotty hurried work plain and simple. This is evidenced by the fact that a lot of what went in went in well when they were taking their time. I also have 3 extra boxes of flooring, so you be the judge of whether I had enough for them to find ones that matched. If it was actually manufacturer defect of some boards tell me it was 3 boxes worth. Even if it was, there are 3 unopened boxes. I'll say it again. 3 UNOPENED BOXES. You tell me if they took the time to check the flooring for boards that lined up. Go ahead. 3) There are gaps more that a 1/6. 4) Those guys very well may speak some English but they don't speak conversational English well enough to communicate details. Details in a construction project are very important. The foreman (Rolando) was the guy I spoke with on the phone. He spoke English. He did stop by in the beginning but not during the majority of the job and not at the end. When he was coming to the house he let me know. There were no secret visits. The guys doing the work are the ones I'm talking about. They were the ones in my house everyday. Rolando wasn't. Additionally, and unrelated to the language issue Rolando even said at one point that those guys are his normal staining crew and not the normal crew that does installations. That was my understanding from that particular conversation, however perhaps I misunderstood. That was the impression he gave me. If that is true then that explains the gaps also. 5) The repair they came back to do was a repair along the edge of the floor where a board was not nailed in properly. This was their fault. They shouldn't get any special credit for fixing it. This was the ONLY repair that was done. There was not work that they did that was to "fix scratches from other trades". NONE. ZERO. In regard to the flooring that was damaged after they were done which I stated earlier was NOT their fault, I called them up and spoke to Rolando about it. I told them that I would pay them to come out and fix it. Rolando said "ok, I'll see when we have some time and we'll come out to take a look". I never heard from them again. This was work that my other contractor was going to pay them for because he damaged the floor. I clearly stated that in my original review. I would have happily paid them to fix if they had called me back. If they didn't want to then they shouldn't have said they would.

I was very happy to use Ron the floor guy to install my new floors- totally changed the look of the room. Dealt with Dennis and they were happy to do the job and schedule it as quickly as possible despite it being a rather small job. Workers arrived a bit later than scheduled- but Dennis called to let me know hours in advance as the previous job ended up taking a bit longer than thought. Workers were very neat and did an excellent job- consulted with me on a couple of ideas to ensure install was done to my satisfaction. Did the job quickly and beautifuly. Cleaned up and removed waste once job was done. They were very careful handling the laminate so I now have enough excess to return for a refund. Will recommend to my friends and family in the area. At some point when my wood floors need to be refinished I know who to call. Also might add- Ron the floor guy's price with removal of the carpeting previously in place was nearly half of what Lumber Liquidators was charging to sub out the job.

I found them on Angie's List. They were really polite and professional. I would recommend their price, quality of work and the service. We didn't have a problem with anything. The price was great. They called when they were supposed to, and they showed up when they were supposed to. Everything is good. We are probably going to use them again next year.

Courteous, professional, punctual and able to accommodate many deadlines, delays and rush jobs.....very adaptable and an overall great experience. Look Jo further if you need work done on your floors

So far it looks good, but it's not dry yet, so I can't really tell. They were on time and everything was on the schedule that they said it would be.

This was the guys son! First problem was he obviously doesn't care about the getting the business. He insulted me by implying that I know what I want. He suggested using Sickens which is a product we have used on our home before, that peeled and caused thousands of dollars of damage to the outside of my home. He kept smirking at me throughout the discussion of what I would like to do to the deck. Throughout the discussion which I believe was simply an intelligent interchange, he smirked rudely as if to say and quot;I know better.and quot; he even said and quot;my jacket should say SON of Ron the Floor Guyand quot;. And finally this j****** walked away completely! Rude and ignorant of how to provide customer service and arrogant to think that the customer doesn't know what they want or what they are doing! This vendor should not be on Angie's List. Angie's List needs to start screening these vendors more thoroughly because I have found that the free services like ServiceMaster are just as effective---it is still a roll of the dice to find a vendor that is good, no matter what service you use.

Would recommend these guys in a heart beat. I also work in the city and felt comfortable with the guys at my house without me being there.

Everything went smooth. Called and scheduled them for an estimate and the guy came and gave me a very fair estimate so we scheduled the work. First day some ply wood needed to be installed to cover missing pieces and make floor even. Same day worker installed floor . Two days later two coats of stain was applied. Two days after that shellac was applied and the job was done. Guys were quick, neat and courteous.

Using this contractor was a piece of cake. He came right out for an estimate and started and completed the job within one week. It went without a hitch and the crew did a great job.

If there was an A++ rating for a vendor, Ron The Floor Guy would get it. EVERYTHING about the work was first class from start to finish. Dennis, who does the estimating and scheduling was incredibly responsive, helpful, and friendly. All the crew showed up exactly on time, did first quality work, were easy to deal with, and left the place in great shape. We were doing a full kitchen remodel and they had to work around other contractors in terms of timing, scheduling, etc. and never was this a problem. The floors are beautiful, and the price was very fair for this kind of work. I really have absoloutely nothing negative to say about them, if you want new hardwood floors installed it just doesn't get any better than this!

They did an excellent job on the floors. They were extremely professional. They were neat, clean and they went out of their way to protect things and to cover light fixtures and chandeliers. They told me the floor was dry and I stepped on it. It left an imprint and they came back and redid the whole thing with no charge. They were great guys. I recommended them to my neighbor who has used them. I'll be using them again on a different job. It was an excellent price for the work that they provided.

Their price was reasonable. They were communicative, they were on time, and got the job done quickly and professionally.

they came out did an estimate....I arraigned to leave my house for vacation so we rented a house and I needed the job performed during a specific week 3 mos in advance. It turned out perfectly..they came when requested...

This installation was flawless. Dennis Dube worked with us to schedule the work over 2 phases so that we could live in the house for 1st phase and then go on vacation for 2nd phase which ended 7/29. Dennis, Robert and team were professional, accommodating and provided the right direction on what floor patterns, trim etc would make sense. We trusted them with our house and they delivered. Dennis was extremely responsive and would always return my calls promptly or stop by to answer any questions that we had. We are thrilled with the results and will highly recommend them to our family, friends and neighbors.

Due to a mutual miscommunication the wrong type of finished was applied to the flooring of the porch. But that is not really the story. After discussing it with Dennis, he agreed without any hesitation to come out and resand the floor and redo with the varnish look we had wanted. The professionalism of his response and work that came after was second to none. So the bottom line to me is that they not only stand behind their work but more importantly seem to understand the and quot;customer firstand quot; approach to running a business.

it went beautifully from start to finish. Dennis, son of Ron, was businesslike and precise. He told me exactly how much the job would cost. I babysit for my twin grandchildren, in another town, and Dennis made me feel at ease whe he said these guys have been with him a long time and I could feel at ease with coming and going and leaving the house whenever I needed. They were wonderful, being careful with all of my belongings, art, furniture etc. This company is out to please the customer, I would recommend them to anyone and everyone.

They did a nice job buffing the floors and cleaning up afterwards.

Due to their projects and our availability, getting an estimate didn't work out for us. I did appreciate their timely response and efforts to try to make something work.

These are by far the best contractors I have dealt with. They were very pleasant to deal with - when Dennis came to give the estimate, he noted everything I needed very thoroughly and his written estimate was complete to the last detail including a very tricky area in the repair work which they went above and beyond in fixing and making it look unbelievably good. Dennis was also very quick to negotiate a competitive price when I thought the estimate was a little higher than anticipated. They came to work on the day they said they would, they worked on the project on a continuous basis ( no skipping days in between) and finished in the time they said it would take. Very professional teams of people came for different aspects of the project and each one reassured me in their competence and good work. Most of all Dennis and Ron were monitoring the project throughout, and gave me immense confidence that this was a well managed company. Their workers are all long term who have been with them for many years, and all of them were very good about keeping the area clean. I had no problem with the sanding dust because their vacuum sucked it right in and although the stain and varnish smell was pretty intense, it only lasted a few days and we continued to live in the house with ought any worry. I am 100% satisfied with this company and HIGHLY recommend them for and flooring installation or refinishing needs.

Th.e team showed up on time. Sanded the floors, gave my wife 3 color stains to chose from. Finished sanding the first day w/ one coat of stain. 2nd daythey stained the floor again and applied a finish. 3rd day the completed the base moulding and applied the last finish coat. This team arrived on time and completed there work efficently. A GOOD EXPERIENCE ALL AROUND.