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Toyota of Morristown

3.8(
19
)

About us

Driving towards a greener tomorrow At Toyota of Morristown, serving Morristown, Short Hills, Bernardsville, Basking Ridge, Mendham, Chatham NJ or looking to service your vehicle and are from Milburn, Springfield, Summit, & Madison, in New Jersey, we don't just sell new Toyota models such as the Camry, RAV4, Prius, Highlander and Sienna...We don't just offer a fantastic selection of used cars... And we certainly don't just offer high-caliber Toyota service. Rather, at Toyota of Morristown, we take the time to get to know each and every driver we meet. It doesn't matter where you are from we get to know your driving style, needs, desires and maintenance habits. At Toyota/Scion of Morristown, we have always prided ourselves in our professionalism and ability to forge relationships with our customers that have lasted for years. Family owned and operated since 1976, our staying power is the result of our desire to reciprocate the loyalty demonstrated by our ever growing customer base. Additional contact: Service: 800-924-0421 Parts: 866-520-1127

Business highlights

Emergency services offered

Services we offer

Auto sales & service

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.819 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
37%
4
37%
3
0%
2
21%
1
5%
Write a review
Showing 1-19 of 19 reviews
WILLIAM E.
Jul 2017
5.0
Yes, I recommend this pro
$397
.
WILLIAM E.
Mar 2016
5.0
Yes, I recommend this pro
$300
.
Dhaval S.
Dec 2015
4.0
Yes, I recommend this pro
$25
They could have informed us about the price increase on the wipers. They did not inform us on that, so they must have been a little more expensive.
Cosema C.
Sep 2015
5.0
Yes, I recommend this pro
$18
.
Duane B.
Sep 2014
2.0
$100
unknown
Richard M.
Jun 2014
2.0
$1,500
unknown
Glenn B.
Jan 2014
2.0
Bought a pre-owned Sienna in summer of 2013.  Salesperson was good.  Pricing was reasonable.  Car is reliable.  Brought vehicle to service department about 6 months later for sunroof leak.  Service department was terrible.  They said they couldn't find leak.  We had to tell them to put water on the roof and look inside.  They still couldn't fin it.  We had to show them where the leak was, and it was more than a drip.  They said they fixed it, but when we had them test it at the dealer, it leaked worse than before.  Had to have them "Fix" it again.  Still leaked.  Mechanic actually said, "small leaks are normal and expected" as water dripped onto our baby seat.  Big runaround.  They finally had a "specialist" come out to fix it.  Finally seemed okay.  Then had to talk to about 5 different people to get them to agree repair was covered under warranty.  Conclusion: Maybe buy a car there but never have it serviced there.
Kerry G.
Sep 2013
4.0
Yes, I recommend this pro
$120
They were prompt, courteous and clean.  i have had my car serviced there for 15 years, and never had a problem.
Response from Toyota of Morristown
"Thank you for the kind words, [member name removed]. Customer service is our number one priority and we are pleased to hear that we have been providing you with just that for the last 15 years. If you need anything else in the future, please do not hesitate to reach out to us at any time. We appreciate your continued patronage of our dealership and be sure to stay up to date on all our latest news by following us on Facebook and Twitter. Best Regards, Liz Brauer [email protected]"
Laurie S.
Sep 2013
4.0
Yes, I recommend this pro
$75
We've been using them for 6 years and they've been good. I think they got better because they always try to add something on with that service but they don't seem to be doing that anymore which is good. Before I ever trusted them, I really need to have it done because they were say I need to have it cleaned and they didn't really know if it was dirty but now they stopped doing that anymore. Like I told them, they had a good product, I have a 2006 Toyota with almost 70,000 miles and really had no major problems so I haven't really had to deal with them in a major way, it's just for regular service, sometimes the brakes.
Monty W.
Jul 2013
1.0
$200
I have had years of experience with this company. When I take my car in for work, something else gets broken.

Every time I take my car there, something goes wrong.  I took my car to another dealership.  They checked AC with a dye.  Said AC only needed to be recharged.  Toyota of Morristown has been ruining my car.  

They broke the hinges on my glove box and the dash behind the glove box.  They agreed to fix it, but they were going to charge me for the part.
Daniel N.
Apr 2013
5.0
Yes, I recommend this pro
$154
They are great. I have been bringing my car there for years. They provide good service and always let me know if something comes up that I need to be aware of. If they have to keep my car they give me a loaner car for free.
Chester R.
Apr 2013
4.0
Yes, I recommend this pro
They are very thorough. Accommodating in terms of appointment times. Pricing can be a little high but at the same time they are pleasant and always want to make the job right. If there is a problem bring it in and they will take care of it.
Katharine C.
Dec 2010
4.0
Yes, I recommend this pro
$69
They are trying to improve there services because they send out surveys and respond to them. They are easy, convenient, have a good shuttle service, but you have to be assertive and speak up if something is wrong.
Sue S.
Oct 2010
4.0
Yes, I recommend this pro
My experience with Toyota of Morristown was good. Their service was pricey. I had a problem with my car that only they were able to fix.
Lee H.
Apr 2009
5.0
Yes, I recommend this pro
We usually call and make an appointment with the receptionist, and when we check in they take the car in. We?ve not had a problem with the car, and so they have taken it in for routine checkup, oil changes and wheel alignment. They are very responsive and their price is reasonable.
NAN F.
Sep 2008
4.0
Yes, I recommend this pro
$2,000
They are a more formal dealer. They have free internet, so I can work from there while I'm waiting for my car to be worked on. They also have a shuttle service to take me back and forth to work, while they work on my car.
Katharine C.
Jun 2008
5.0
Yes, I recommend this pro
$200
They are very professional while they work. They are personable people. I will continue to use their services in the future. The quality of their work is good.
Nancy S.
Oct 2007
2.0
See above. Please note that I don't recall costs of project because it involved routine auto maintenance.
SHIRLEY D.
Sep 2007
5.0
Yes, I recommend this pro
$30,200
I found the salesman (Aldo Jacque) very knowledgeable about what was there and helpful, not pushy. He didn't rush me and once he found out I wasn't buying a car that day he didn't drop me.

Licensing

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FAQ

Toyota of Morristown is currently rated 3.8 overall out of 5.

Toyota of Morristown accepts the following forms of payment: CreditCard

No, Toyota of Morristown does not offer free project estimates.

No, Toyota of Morristown does not offer eco-friendly accreditations.

No, Toyota of Morristown does not offer a senior discount.

Yes, Toyota of Morristown offers emergency services.

No, Toyota of Morristown does not offer warranties.