Horizon Pest Control
About us
Have you recently seen a rat in your kitchen? Watched a cockroach scurry away after you turned on the lights? Or maybe you’ve even woken up in the morning to nasty bed bug bites? Pest problems are no fun, and should be dealt with as soon as possible. That’s why Horizon Pest Control offers prompt and professional service to get rid of a range of unwanted guests. We back all our work up with our service guarantee, so if any pests return to your property, so will we. We also offer coupons and specials for any budget, and as a 11 time Angie’s List Super Service Award-winner, you know we always treat our customers right. Don’t let insects or rodents ruin your home or business. Call for residential pest control in New Jersey or commercial pest control in New York, and say goodbye to pests for now and forever.
Business highlights
Services we offer
Termite & pest control, gutter cleaning, mold, mold exterm, nuisance animal control, stink bug & bed bug removal., structural exclusion
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 9% | ||
| 1% | ||
| 1% | ||
| 0% |
2. For goal #2: The team did not even come with proper tools/ladder for the job although I specifically mentioned that a long/tall ladder was needed (30ft +) due to the inspection location when I made the appointment . The team asked to come back the next day, but never came back (due to raining) and never made a cancellation call before the appointment. The appointment was rescheduled to the following Monday. When called to check appointment Monday morning, the company said the appointment was rescheduled to not this Monday, but the next Monday. The scheduling process and service was horrible and time wasting. I also took days off and stayed home for Horizon for both appointments. I have very bad experience working with this provider, and no respect for client's time.
"Dear [Member Name Removed], I’m so sorry to hear that you are dissatisfied with the service we provided and that you feel that we did not respect your time. We pride ourselves on our customer service and professionalism and strive to exceed our clients’ expectations at every turn. Clearly we failed here. I would like the opportunity to make this right and would be more than happy to refund your payment of $150.00. I assure you, this will be addressed with our team to make sure we do not disappoint in the future. Please call our office at your convenience to request that a refund is processed. Your account has been noted and any one of our Customer Service Representatives will be able to assist you. Again, I apologize for any inconveniences. Sincerely, Kristin M. Fowler Director, Marketing"
Horizon did an excellent job fixing a problem from the last company, made sure the animals (squirrels) were gone from my attic and spent time to make sure all entrances were thoroughly sealed up.
The office manager Nicole, worked with me to find an opening to do the work and went a step above to help me.
The workers were polite, responsive and cleaned up after themselves. I would use them again and highly recommend to others.
UPDATE: I WATCHED A SQUIRREL TRYING TO GET IT AND IT COULD NOT. HA!
Several weeks later, we found more ants, so they came out and did another treatment. There was no additional charge for the extra visit.
The yearly contract details were clearly explained and defined. The individual that came to do the treatment was very knowledgeable and supportive.
Great care was taken because there are pets in the house. I have confidence that they will resolve the ant issue no matter how many times/visits it takes.
Licensing
State Contractor License Requirements
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