Vaughan Comfort Services logoApproved Pro
Approved Pro

Vaughan Comfort Services

4.9(
123
)
Heating and Air Conditioning Service, Water Heater Service, Plumbing,

About us

Vaughan has provided quality heating, AC & Plumbing since 1937, when company founder Elwood Vaughan began providing service with the aid of one modest used truck. Today, Vaughan continues to serve the southern New Jersey community with quality heating and air conditioning services, installations, plumbing, protection plans, energy assessments, system enhancements and more. Since 1937, the Vaughan name has been associated with quality, integrity, honesty, and accountability. We stake our business on being professional and providing attentive service to all our customers. We welcome you to explore the many advantages and services that Vaughan has to offer. Additional phone numbers: (856) 282-4015, (856) 282-0804, (866) 981-3649, and (877) 563-4645. Also offering: Financing, Maintenance Agreements, NO COST Replacement Estimates, 24/7 Emergency Service. Robert W. Vaughan | Master HVACR LIC # 5842, Thomas J. Weaver | Master Plumber LIC # 9521. NJ LIC. # 13VH01727600

Business highlights

Family owned & operated
Emergency services offered
Women owned and operated
LGBTQ+ Friendly
88 years of experience

Services we offer

HVAC Services HVAC Service Repair, Tune-ups and Maintenance Agreements for all brands of heating, cooling, indoor air quality equipment. Installation of Furnaces, Boilers, Water Heaters, Tankless Water Heaters, Heat Pumps, Air Conditioners, Air Handlers, Ductless Split Systems (Mitsubishi), Unico Systems, Humidifiers, Electronic Air Cleaners, Thermostats. Oil to Gas Conversions, Home Energy Assessments, Home Performance with Energy Star. Financing, Rebates. Plumbing Services Sinks, Toilets, Tubs, Faucets, Shower Heads, Clogged Drains, Sewer & Drain Cleaning/Camera Inspections, Water Heaters, Pipe Replacement & Repair, Water Liner, Leak Detection & Repair, Gas Lines, Garbage Disposals and more

Services we don't offer

Air Duct Cleaning, service or installation of window air conditioning units

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Senior Discount

yes

Accepted Payment Methods

  • PayPal
  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Our recent projects
  • 10
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    Assorted photos uploaded by Vaughan Comfort Services

Reviews
4.9123 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
2%
3
0%
2
1%
1
2%
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Filter reviews by service

Showing 76-100 of 123 reviews
Sylvia S.
Jun 2014
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
unknown
Steve F.
Jun 2014
4.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$7,000
unknown
Cheryl C.
Jun 2014
1.0
Heating and Air Conditioning Service
$3,000
I live in a condo and have a PTAC unit for heating/AC.  I began having issues with the unit in August and called Vaughan Heating & AC for service.  I was told my unit was not repairable & I would need to purchase a new unit.  The unit was "special order" so it took 2 months before they actually had the unit and came to to install it.  As the installation guys were leaving, I pointed out that the air coming out my heater was not hot.  I was told "it needs time to heat up".  Over the next couple days it was obvious that the unit was not working.  It was not heating my home.  For the next month, I dealt with a heater that did not work as I was bounced around from their "comfort specialist", to their installation department, and finally their service department.  Numerous people came out and attempted to fix the issue but no one was competent.  I had to leave multiple messages before I would receive a phone call back.  I took off several days of work that month so that I could be home for them to complete service calls (all of which were a total waste of time since they left without fixing the unit).  I was stuck with a brand new unit that was not working properly and a company that did not know how to fix it.  Finally, I demanded they remove the unit & give me a full refund (which they did) and I started the process over with a new company.
Overall, I had a horrible experience with this company & I would not recommend them to anyone.


Response from Vaughan Comfort Services

"Hi [member name removed]. We are very sorry to hear that you were not satisfied with your experience in purchasing a PTAC unit and installation with Vaughan. We try to choose the equipment we deal with with care, unfortunately, it sounds as though this particular unit was incredibly troublesome. We sincerely apologize for any unpleasant experience or hardships that you incurred, for this there is no excuse. It is noted that our communication came to a close at the end of 2013 with the removal and refund of your purchase, however if you ever wish to discuss the matter further, we would be happy to contact you with your permission."

Richard K.
Apr 2014
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
There was no service charge. It would have been $350 but it was a follow up on a replacement compressor we had put in last fall.
Robert B.
Oct 2013
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$85
good. was able to identify problem right away.
David C.
Aug 2013
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
They’re very knowledgeable and they do well.  They don’t make a mess and the work area is very clean I guess.  They leave things clean and they’re efficient.
Ronald B.
Jul 2013
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$108
Since my oil heater worked perfectly all winter, I was very pleased with his work. They were prompt and professional.
Don C.
Jul 2013
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
They were a little pricey, but I was very impressed by the gentleman who gave the estimate and the service men were fantastic also.  They were very knowledgeable, neat, efficient and professional.  I would use them again.
Linda E.
Jul 2013
4.0
Heating and Air Conditioning Service, Water Heater Service
$5,000
They did a really good job. However, two weeks later I got a postcard that he sold his company to a larger company, but I would've appreciated if he had mentioned that he was going to be doing that.
Response from Vaughan Comfort Services

"Thank you so much for your review of Jim's Heating & AC on Angie's List. We are happy that you were satisfied with the work performed. Jim's Heating & AC has merged with Vaughan Heating and AC and we are very pleased to welcome Jim's customers to the Vaughan family. I understand the desire to know when and if a merger such as this is going to take place. I can assure you that it is our main focus to make sure that all of Jim's customers experience the same great service with Vaughan that they had with Jim's. As soon as the merger took place, we made sure to notify Jim's customers as soon as possible. We apologize sincerely that notification prior to the merger was not an option. Jim's technicians have joined our team and we are so pleased to have them on board. Please don't ever hesitate to contact our office directly with any questions or concerns regarding the merger. We look forward to serving you for many years to come. Thank you for your business. Sincerely, Jim's Heating & AC, A Vaughan Company."

Christina S.
Jul 2013
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$2,200
Our AC kept tripping the circuit breaker, so Vaughn came out and told us we needed a new compressor. However, even after installing the new compressor, we kept having the same problem. Vaughn sent two different techs out to troubleshoot and they could not find anything wrong with the unit, so they told us we needed an electrician. We had two different electricians come and neither could find any problems with the circuit breakers, one even replaced the circuit breaker just to be sure. So Vaughn came back a THIRD time and finally found the problem which indeed was electrical. The techs pulled a length of damaged wiring that ran from our unit to the circuit panel that was black and smelly and so badly burned that no insulation was left, just exposed wires. We are so glad they found this enormous hazard that could've started a fire. Throughout the entire experience, everyone I spoke to on the phone was kind and patient and they cleared their schedule for me two days in a row. They show up on time and they stand behind their work. Couldn't be more pleased!
Linda C.
Jul 2013
4.0
Heating and Air Conditioning Service, Water Heater Service
Yes, I recommend this pro
We acquired an annual service agreement with Vaughn after being dissatisfied with our previous provider,  which fell under new management.  We were very happy with Vaughn for the past two years.  Our furnace went out one winter night, and the tech was right there to repair it.  The First hint something was amiss was when I scheduled our heating and cooling checkup in June and  asked for a service tech we liked.  He was no longer with the company.  The scheduler would send Matt instead, whom she said we would also like.  Also she would have a service manager call us about a hot water heater contract, which we did not have.  None of which happened.  Frank, a different tech,  showed up for my appointment, not Matt. No call regarding the water heater was ever received.   During our appointment, we learned Vaughn had bought out our previous service, and we did not have a contract on the air conditioner either.  Had the scheduler told us, we could have been prepared.  While the techs are prompt and competent--Frank diagnosed our hot water heater for no additional charge, things in customer service seem a little too vague and unorganized, a communication blunder.  We hope they will correct these faults and provide the service level that we  expect.
Brenda M.
Jun 2013
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$5,000
We had a very good experience with them so far. It was very pleasant and they were very professional. In regards to punctuality he was here right on the dot.
Patricia C.
Jun 2013
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
The details are included above! Before we had the system installed, we did get 3 other quotes. They were not the lowest, more in the middle but they were recommended to us by a friend.
Phyllis J.
Apr 2013
5.0
Heating and Air Conditioning Service, Water Heater Service + 1 more
Yes, I recommend this pro
$2,000
I'd invite Vaughan Heating and Air Conditioning back to dinner any day. The workers were great. We had one little mishap and they took care of it before they asked for any money from me. Their work was meticulous downstairs in the basement. We kept adding to what they were doing because their prices were so good. They ended up doing quite a bit more than we originally anticipated. We also qualified for a interest free loan for the work for $10,000 for 10 years from the State of New Jersey. We only had to put out of our pocket right then and there whatever was over the $10,000 mark. They did a great job and all the workers were wonderful, polite, courteous and clean. I can not say enough about them. We may be calling them again to put a dehumidifier down in the basement.
Sylvia S.
Mar 2013
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$6,000
They are on Angie's List. I have been using them prior to Angie's List for a number of years. They have always been very good. The people that I bring out are people I have been very satisfied with. His pricing was good. If I have a problem and I call, they come right out. I have had no problem with them whatsoever.
Daniel S.
Dec 2012
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
Although I did not contract with this company, their representative was very patient, courteous, and responsive to all of my questions.  It was a very tough decision, as I am sure the product is top notch and the installation would have been very satisfactory.
Sylvia S.
Nov 2012
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$6,000
I have used Jim's Heating and Air Conditioning for tune-ups for years and they are very reliable.  After 23 years, we needed a new HVAC system.  Jim quoted me a good price and knowing his workers' performance, I didn't hesitate to hire him for this job.  Jim's workers arrived on time.  Did a great job installing the new system.  My basement and the area outside was left in a clean state.
Sarah P.
Nov 2012
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$375
Jim's Heating and Plumbing came to provide an estimate the day after they were called.  Service was prompt and courteous.  The technicial who came to the house, Joe, was extremely kind and helpful.  Work was done promptly and effeciently. Our experience with this company has been outstanding.
Sara K.
Oct 2012
5.0
Heating and Air Conditioning Service
$21,000
I originally filled out a request for an estimate using Vaughan's online form, however never received a call back.  My opinion is that if you provide a service like that, it should work the way it is intended to.  I called instead and seem to remember playing phone tag for a little while, but eventually we did make contact and I was able to set up an estimate in a reasonable amount of time.  Andy arrived to my home at the appointed day/time and I found him to be pleasant and helpful.  He asked me questions about the project, took measurements, and spoke to me about the type of system he would be recommending.  
The estimate arrived in a reasonable amount of time, though I had a couple of issues with it.  I saw the inclusion of a surge protector which we had never discussed, and the exclusion of a direct-vented hot water heater that was also part of the scope of the job I wished to have performed.  To be honest, I never even followed up about this as the estimate was thousands above the nearest quote, and ultimately around $6000 above the estimate I accepted from another company which included the hot water heater.
I do have to express my thanks to Andy and the team at Vaughan for looking into my eligibility for a special energy savings program that would have provided 0% financing for 10 years.  I didn't end up qualifying (wasn't told why precisely), but they were able to offer me 3 years with 0%.  If someone wanted just to replace the units themselves and not install all of the duct work as well, the price might come out to where that 3-year financing would be very helpful.
My overall sense of the company is that they probably do quality work, but want to sell you on home performance packages that might go above and beyond what you are actually wanting to do.  At the end of the day I'm left wondering how their price came in SO much higher than three other competitors.
Susan L.
Aug 2012
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$220
The technician, Mike, arrived on time and was very professional. He did a great job repairing our unit that turnedout to be a little tricky. He spent the time needed to figure it out and was very courteous. I would definitely do business withthem again.
Adele R.
Jul 2012
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$8,000
ments
Michael S.
Jun 2012
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$10,000
Oil furnance was burning 3 tanks of oil every winter. More expensive than what we could handle every year. Vaghan was quick in giving a estimate for work to be performed. Took 3 guys about 2-3 days to complete.Equipment had some problems after the installations were complete. Zone going to apartment wouldn't shut off and was overheating apartment.  They Were fairly quick in getting them to come back out and back the needed repairs.The system is more complicated than i would like. Would need a tech to figure out error codes If something goes wrong.
Paul E.
Apr 2012
2.0
Heating and Air Conditioning Service, Auto Service
After receiving price quotes for a repair and seasonal maintenance, I opted to not use Vaughan Heating and Air Conditioning.
Response from Vaughan Comfort Services

"Member. I sincerely apologize for not responding sooner to your review of our company. At Vaughan we are committed to our customers and their continued satisfaction with our services. I'm sorry that you found our pricing to be too high. We would've loved nothing more to perform the services you requested pricing for. Vaughan offers service and installation by NATE certified technicians, we are fully insured and maintain a very high level of performance excellence among our employees. Aside from our commitment to your satisfaction, we also offer a wide variety of indoor air quality products (i.e. steam humidifiers) as well as service plans. Our pricing on service plans varies from complete coverage, discounted pricing/parts on your heat/ac systems. The reason we offer a variety of services and equipment is so we can better meet our customers needs without compromising a quality experience. It seems as though our complete listing of services was not communicated to you and for that I apologize. Should you choose to call on Vaughan again in the future, we would like the opportunity to perform any work quoted to you so that you can experience the value of our services. Thank you very much for your feedback Mr. Ellis, again I am sorry for the delayed response. Sincerely, Jessica Vaughan"

Barry P.
Apr 2012
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$15,000
The estimates (bids) when accepted became fixed price contracts scheduled to begin on the next Tuesday with the A/C unit, followed by the heat pump on Wednesday through Friday.  The crew arrived at the agreed upon minute (well actually they were a few minutes early but waited in their trucks).  They were very polite and professional and very willing to explain what they were about to do and how it might temporarily impact us.  To work in the attic, they asked it they could start an hour earllier so that they could leave once the attic got too hot.  We agreed.  Each day they cleaned up after themselves so that we hardly knew that they had been here. 

The new higher efficiency heat pump is working very well as is the new A/C unit.  Looking forward to greatly reduced electric bills since neither both units had been running too much due to the problems.

If you have a heat pump, these are the guys to call.
Phyllis J.
Apr 2012
5.0
Heating and Air Conditioning Service, Water Heater Service
Yes, I recommend this pro
We will be going with them, but we have not had the work yet.  They even took the time to look at things and let me know what was missing.  They are going to use an installation package and he is making sure it will work for us instead of things coming up later on.
Showing 76-100 of 123

Licensing

Bonded
Insured
Licensed*

Trade License Number

19HC00584200

Trade License Locale

NJ

Trade License Authority

New Jersey Division Of Consumer Affairs

Trade License Expiration

06/30/2022

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Vaughan Comfort Services is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 4:30 PM Tuesday: 8:00 AM - 4:30 PM Wednesday: 8:00 AM - 4:30 PM Thursday: 8:00 AM - 4:30 PM Friday: 8:00 AM - 4:30 PM
Vaughan Comfort Services accepts the following forms of payment: PayPal, American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Vaughan Comfort Services offers free project estimates.
Yes, Vaughan Comfort Services offers eco-friendly accreditations.
No, Vaughan Comfort Services does not offer a senior discount.
Yes, Vaughan Comfort Services offers emergency services.
Yes, Vaughan Comfort Services offers warranties.
Vaughan Comfort Services offers the following services: HVAC Services HVAC Service Repair, Tune-ups and Maintenance Agreements for all brands of heating, cooling, indoor air quality equipment. Installation of Furnaces, Boilers, Water Heaters, Tankless Water Heaters, Heat Pumps, Air Conditioners, Air Handlers, Ductless Split Systems (Mitsubishi), Unico Systems, Humidifiers, Electronic Air Cleaners, Thermostats. Oil to Gas Conversions, Home Energy Assessments, Home Performance with Energy Star. Financing, Rebates. Plumbing Services Sinks, Toilets, Tubs, Faucets, Shower Heads, Clogged Drains, Sewer & Drain Cleaning/Camera Inspections, Water Heaters, Pipe Replacement & Repair, Water Liner, Leak Detection & Repair, Gas Lines, Garbage Disposals and more
Air Duct Cleaning, service or installation of window air conditioning units