Direct Depot Kitchen Wholesalers Inc

I just couldn't resist the opportunity to write about our
experience with Direct Depot Kitchens. From our first visit to their showroom
to our first family meal in our beautiful new kitchen - everything was
fantastic! They are the consummate professionals. 
My husband and I didn't know what to expect when
we arrived for our first appointment. But once we sat down with Moustafa Metwally a very talented
designers and walked around their beautiful showroom, we felt comfortable and
relaxed. They helped us layout the perfect floor plan and their 3D design
allowed us to see exactly what our new kitchen would look like. But it didn't
stop their...we got our cabinets, tile, sink (for free) and counter tops all in
one appointment. We even tried to take advantage of their "lowest price
guaranteed or you kitchen is free program" but there is no way anyone
iff AVEcould match their price, quality or service. 
My husband and I liked them so much, they
remodeled our entire house! 
We are so very pleased with all of the work that
they have done for us. Our home has their creative ideas and talent on display
in so many areas. We feel so fortunate that we were able to work with them

.

I learned about Direct Depot through Angie's List so thought it was fitting to leave a review.  I thought the reviews i read initially were too good to be true but my experience with them was really great.  Our project was a full kitchen renovation of a fairly large kitchen. We had several kitchen designs done and estimates of the cost of the cabinetry.  We had design and estimates done with Direct Depot, Beckerle Lumber, Home Depot, Lowes, and a few others.  Direct Depot was the best by far in terms of professionalism, cost and quality of the design. 
Our kitchen designer- Alan Reichenthal was absolutely fantastic.  After our initial unscheduled meeting (we were just walking around the showroom when we met him) he spent significant time getting to know us.  He understood our vision quickly and was able to really help us design a kitchen that would meet our needs.  We did not get this same sense of confidence in any of the other designers and companies we met with. We ended up meeting with Alan about three times to finalize our kitchen design.  
We compared the cost of cabinets that we believed were comparable (if you're shopping for cabinets you'll realize very quickly that there are more companies than you can imagine and you're really not sure about the quality of what's being sold). The cost came in between $3,000- $5,000 less than other estimates even from Home Depot and Lowes. 
Once we decided on Direct Depot, we worked with Alan to finalize the kitchen design and he was great in terms of not overselling unnecessary features.  He also offered us advice on color selection of the tiles and granite even though we weren't necessarily purchasing these things through Direct Depot.  We ended up using their granite supply company (BCG granite who did an excellent job), but did not use their kitchen cabinet installers.  
We met their contractors who seemed great and knowledgeable but we did not live in NJ, so there would have been some licensing concerns with some of the contractors. 
We were told the cabinets would take up to 8 weeks for delivery, but they were ready much earlier (4-6 weeks).  We had no problems with the delivery process. Our contractor inspected them at the time of delivery and was impressed with the quality of the cabinets. The cabinets are from Starmark and are really of high quality.   Our contractor called Alan several times during the installation process to clarify aspects of the design and Alan was very responsive each time.  We had a small issue with two cabinet doors (out of the 32 cabinet doors purchased).  We called Direct Depot and had replacement doors within 2 weeks. 
We are extremely happy with our renovated kitchen, the cabinets are great.  Now having lived in our new kitchen for a few weeks, we are increasingly happy with the smart design.  I would absolutely recommend their services. 

My first impression was that
they would do great because they came in and in one day  they completely
gutted and got rid of everything but things quickly went downhill. 
Lot's of things were mis-measured.  In fact when they installed the
microwave they were so off that I couldn't even reach it - I thought it
was a joke and they were annoyed I made them come back to redo it.
Several of my cabinets doors don't hang straight and they did a really
bad job painting.  Worse than that it took months to complete my tiny
little kitchen.My guess was they had bigger jobs going on and sandwiched in the work on my place in between.

On October 17, 2014, Direct Depost finished our kitchen renovation. When I walked into the kitchen for the first time by myself, it actually brought tears to my eyes because it is so beautiful! Not only is the kitchen beautiful and functional, but the renovation misery was truly minimized by the nicest, most trustworthy, and competent contractors we have ever dealt with. Since there are three entities involved in this operation, I will review them separately:
   The first entity was the cabinet design by Alan Reichenthal. Our kitchen presented a real challenge for Alan because it is very small and has three doors in it. In our old kitchen--and I do mean old!--I had actually injured my neck trying to reach things in the corner cabinets, so I was anxious to have that issue resolved.  Another issue was the 13" entrance: so tight that the finish was worn off the refrigerator from people squeezing through it. Alan solved all of these problems and came up with a truly brilliant cabinet design, where everything is easily accessible, and roomier entrance and exit. I will never have to "dig" for another pot! I think my favorite feature of all is the pull out spice rack--so convenient. In addition, the cabinets are georgeous. I hereby anoint Alan "The King of Cabinetry!"
  The second entity under this common roof is Stephen Anger. Stephen is an impressively well accredited design consultant, who handled our granite countertops for us. He is knowledgeable and enjoyable to talk with, and provided us with excellent guidance when we had questions. Since this was an unfamiliar venture for us, we were grateful to have someone of his caliber to guide us.And the granite he helped us find is literally jaw-droppingly beautiful.
 Lastly, the third entity is "Lucky Three"--the contractor, headed by Bezrok Tsay. The company name is a misnomer, because WE were the lucky ones. We have some health issues that required special measures to be taken, and Bezrok and his team went to great lengths to insure our wellbeing was not compromised.  All of his workers were of high character, and we felt totally comfortable leaving them in our home--whether we were there or not. Our kitchen presented some serious challenges: A very old house where nothing was square, a tiny room that made it difficult to work, and some antiquated discoveries where things had to be brought up to code. Each and every challenge fell to Bezrok's knowledge and experience. Work was always carried our calmly and confidently, and clean up was impeccable. The crew was so pleasant and cordial, that my husband actually said, after it was all finished, that he kind of missed them!
   All in all the project went smoothly, glitches were dealt with, and the results are breathtaking and functual. Even the building and electrical inspectors commented on what a nice job was done. I would hightly recommend doing a kitchen with this company.

As with any major improvements there are going to be some hiccups.  Direct
Depot was extremely helpful with the issues that arose with the cabinet order
and installation.  Bill Hancock of Direct Depot was excellent as our
kitchen designer and a major point of contact for any issue that arose. 
In addition Stephen Anger of Direct Depot was huge in helping us with the
granite countertop and installation process. Lastly, Bezrok Tsay of Lucky Three
LLC managed the cabinet installs and answered numerous questions during the
install.  Customer Service at Direct Depot is beyond belief -- they were
quick in responding to issues as they arose and the knowledgeable staff was
able to come up with solutions to our problems. The process from kitchen demo
to final installation took approximately 3.5 months. It was a trying process but
this team made it easier. I highly recommend them. The cabinets are well
built and extremely sturdy. They were by far the best cabinets we came across
and we did months of research. They were well worth the cost. Below are some
pictures of the finished kitchen.
 

Bill did our design. He is very good at what he does and is very detailed. He has good ideas and great suggestions. We used a modified version of his design to remodel our kitchen and dining room to open into our living room. Now we have one big open spaced kitchen/living room. It's awesome.
We were going to buy our cabinets here until we got a better price on equal quality cabinets through another source.

We had the pleasure of working with designer, Alan Reichenthal. on our kitchen remodel.  Alan was professional, knowledgeable, responsive, had a great sense of humor and was very patient.  We immediately felt comfortable with him during our first meeting.  After a few meetings where Alan designed our kitchen using a design program projected on a large screen, we ordered the Starmark cabinetry which arrived within 6 weeks, just as Alan had predicted.   The cabinets arrived like pieces of furniture, components assembled and ready to install.  My contractor was very impressed with the quality.  There were a few cabinets that arrived with flaws which were addressed promptly by Bill in customer service.  We are extremely happy with our new kitchen.  It is not only beautiful, but highly functional.  The end result was exactly as I had envisioned. I would highly recommend their services.

Prior to our first consultation with Bill Hancock of Direct Depot, my wife and I had been planning and designing our new kitchen addition for several years.  My wife and I are both engineers and i am a trained architect.  So you can imagine that we are not the easiest customers to please.  We went in to our first design consultation with Bill Hancock possessing fairly well developed concepts for space planning and general layout, but almost nothing regarding the cabinet type, door style, or finish.  We were a bit lost at this point and really needed expert consultation to tease out the details that would turn our concept into a kitchen.
Fortunately for us, we ended up with Bill Hancock as our design consultant.  I honestly can't praise this guy enough. Bill has found his calling in life. Coming from an engineer, architect, and business owner, i can confidently say that Bill is VERY good at what he does.
It started with a sit down to discuss the layout. I wanted to make sure that the space layout we brought with us was the optimal configuration, so i asked Bill to run through some alternates, which he happily did.  We went through various options and ended up confirming that the layout my wife and i worked on was optimal for our needs.  
After we solidified the general layout we started the iteration process of sizing and selecting each and every cabinet, door, swing, drawer, option, trim piece, molding, etc.  I am a very detail oriented person. Before i met Bill I would bet that i was alone, but Bill went through our design with such tenacity that he even challenged my design endurance, a first!  I am sure if you asked Bill for a kitchen he could do most of the decision making for you and you would end up with a beautiful end product, but in my case i needed to be involved in the selection of every screw, which Bill gladly obliged.  Through the course of multiple design sessions we worked out every component, every detail.  Bill quickly learned our eye for detail and took the time to hand sketch some custom paneling and trim that the factory manufactured for us.  The custom design work Bill created is what really makes out kitchen epic. I can confidently say that there were several instances where Bills experience and advice avoided major pitfalls that would only have been realized after the cabinets were on site.  If you want to avoid issues in installation, Bill is your guy.
The most difficult part of the design process (for my wife and I) was selecting the finish and the door style.  For this portion, Bill had infinite patience.  We couldn't have been more on the fence, but through a process of elimination we eventually selected the doors, for which Bill suggested some decorative deco edging that really made the whole kitchen work with our house.  The finish was an even more difficult decision.  We couldn't decide on a color. We debated and debated, but then one day Bill called us and told us there was a new color that just came in, which happened to be perfect.
 In the end, we couldn't be happier with the process, the treatment and attention we received, the price, the lead time, the quality, the look, and the ultimate kitchen. The whole experience was great, and highly recommend Bill and Direct Depot.
I should mention one more thing.  Direct depot comes out and measures your kitchen to make sure everything fits.  When the cabinets were finally delivered and installed, everything fit 100% perfectly. Being an engineer i know how difficult it is to design something perfectly, but Bill did it.  Not one part was even slightly off. I'm sure it helped that my kitchen was perfectly square and level, so please don't take this as a promise that yours will have such close tolerances, but it is a testament to the Direct Depot process that what we design is exactly what was delivered. No mistakes. No omissions. Every single piece was there and to exact specifications.
Through this whole process I've learned on thing about kitchens, you get out of them what you put into them  If I have one bit of advice for you it is this... Come to the table with ideas, walk around the showroom for a while and get inspired, ask questions, and thoroughly review the design on an ongoing basis and most importantly when you sign the contract.  If you put forth dedication and effort to this process, you will not be disappointed.

We couldn't be happier and would recommend Bill and Direct Depot to anyone. I saw a very negative review before I wrote this review and it's hard to imagine someone had an experience like that. Ask for Bill Hancock -- you'll have a great experience and beautiful results.

bill hancock did a great job helping us with a full kitchen renovation.the cabinets look wonderful. we have a demage door during shipment ,and bill took care of it asap.bill also did a great job recommanding other vendors to us, we choose bezroth at lucky 3 as a contractor. we also use direct depot's stephen anger for counter tops and tiles. commuication between vendor was great,and any issues was taking care of asap, i could highly recommand direct depot for their outstanding service and products.

I would recommend this company and their products.  It was great!  The cabinets fit perfectly and looked amazing.  The house sold in 12 hours!.  Great job

Bill Hancock was our contact person. He was very professional and took the time to design a plan for our office.  Many designers rush the process but Bill gives us the dedication and time to plan and think about all options.  We met with him several times, made changes to the design. Every time he made sure he had enough time during our appt so we would not feel rushed. He also provided samples so we can see the color in our space.

The process was very simple. Went to the Direct Depot Kitchen wholesale design center where they have many, many Kitchen displays. This was helpful in   determining what we were looking for. After reviewing the many possibilities we were able to see our kitchen on a large computer screen. The process took several hours and our designer Bill Hancock was very patient during this process.....Several weeks our cabinets arrived and now enjoy a beautiful kitchen.

This is a review of just the design consultation. We are still evaluating proposals and have not decided who to hire for the actual project. This was a $199 Angie's Big Deal for kitchen design consultation. Direct Depot promptly contacted me for a measurement appt. The measurer came out and measured and took pictures and had a brief discussion of what we had in mind. It wasn't very collaborative though -- he wasn't a designer. About a week after the measurements we were contacted by Melissa, our designer. We visited Direct Depot to look at the showroom and worked with Melissa on the kitchen design. She had some good ideas and was willing to show us any of the samples we wanted to see. I would have felt more confident if Melissa had actually been the person to visit our home. Because she was working solely off of photos and measurements I'm not sure she was able to get as good of picture as some other companies that we used for design work. But all in all Melissa developed a very nice design. She also gave us the referral information for people to contact for installation, countertops, appliances, etc. The quote for cabinets was a little high but not out of our range. About a week after that meeting we received a quote for installation/demo/renovation services and for countertops. The reason for the B grade for price is that we got the same service from another company for free, and yet another company for $149 (another Big Deal). So while we were happy with what we received, it was more expensive than other comparable services.

Quality cabinets at great price. We purchased a complete set of kitchen cabinets from Direct

Depot Kitchen Wholesalers Inc. at 24 Newark Pompton Turnpike, Little Falls, NJ. We looked at

a lot of different companies, but decided to go with Direct Depot because they had every door

style sample imaginable which made it easy for us to make a decision. They had thousands of

sample doors on display, and a huge showroom of full kitchen displays.

Our designer was very nice and right away showed he was more experienced and knowledgeable

than home depot, and the other cabinet dealers we also looked at. He also noticed a few things

that the other companies had missed when designing our space.

We were not looking for the cheapest price but the best deal and we were glad we found it.

During the installation we had an issue due to the width of the drywall that had ended up being

used. We used our own contractor and that was a mistake. He caused a lot of problems and

delays in the installation but the general manager from Direct Depot Kitchens personally showed

up and had to order a new cabinet to resolve the issue. Our contractor had started to put our

hardware in the wrong places and we needed some new drawer heads.   Jeff took note of which

ones they were, and to our surprise DDK didn?t charge  us for it even though it wasn?t their

mistake. In a few weeks the parts arrived, and the finish matched the other cabinets perfectly

(which we were concerned about).

Because our contractor made so many mistakes and problems for us, we decided to not allow

him to continue, and Jeff suggested we use their in house contractor to finish the job as he had

full faith he could satisfy us. We tried to find several others also, but none wanted to take on the

job as it was a mess already.  We took Jeff?s advice, and used their contractor.

It was a big job but Jeff at DDKW made sure it got done and was done right.  The contractors

arrived on time, were  neat  and efficient and it still took them  into the evening to finish. Jeff

stopped in around 8:30 pm to inspect and make sure everything was done right and we were

happy.  We are very happy. It?s very functional and looks great.  Thank You Direct Depot

Kitchens.

unknown

Bill Hancock was very helpful and it took several sessions with him to come up with a design that worked for us. He is keen to work with you onwhat you need and come up with a functional design that will work for you. I was pleased with the design and we ordered our cabinets from them. They were delivered as promised - 8 weeks for delivery --and we are very pleased with them.
Bill also referred us to Bezrock, our contractor who did the install and the entire remodel, including the tiles, appliances, etc.
Overall, pleased with the design and the kitchen and would surely recommend them to anyone!

The whole project went so smooth. My designer Bill Hancock sat with us number of times, assisting and making the design and lay out for the library room. We wanted to add a salt water fish tank in the middle of the library cabinets in the center of the room for the focus. He even went to the fish store and took the dimensions.  He also made a custom frame work for the tank, so that the tank border is not visible, and we see only the tank. we went back and forth so many times, and he spent number of hours, specially placing the tank, lighting needs and supporting the weight of the tank. He was able to email back and forth the designs, suggestions, alterations to save time. In the end he went over the pricing, and made few changes to be cost effective.
The most important thing, I want to say is, the whole designing started in middle of the 2012, and the delivery was scheduled to be in October 2012, and there comes SANDY the worst hurricane of the history. I told the delivery company to deliver the cabinets after the hurricane, unfortunately, their  warehouse got flooded and all my cabinets got  destroyed due to the salt water. When  I called the delivery company they told me that they have  insurance and it will be ok. But in reality they did not  have flood coverage, since they never expected flood can reach their area. So I contacted  Mr Hancock and he assured, not to worry. Then the company ordered a whole new set of cabinets and delivered to me at NO EXTRA COST to me and were able to deliver in another 3 months.  Though they were backed up, due to the storm, they still were  able to get the job done right and in a timely fashion. All the time Mr Hancock was there with us, making sure about  all the things during the delivery, set up and he assisted my set up team clarifying the details. Later I found out that the company had to pay to make those cabinets again, since the insurance did not cover the flood damage. I have never seen a company put their customers interest in the first place. I would recommend Bill Hancock at any time at direct Depot Kitchen.

I ordered my kitchen cabinets from here. Cabinets are ok not the best quality but ok and they look very nice. Had issues with cabinets and were replaced but took a long time. Responsiveness could of been better. The rep I was dealing with pretty much told me to fend for myself, gave me a number to call to deal with them and not her anymore.  She never took responsibilty for anything. Kept telling me oh I told you that, um no you didnt' thank you. I would not use them again but I got my cabinets after al that trouble so good bye kitchen wholesalers!!!

It's fine. Overall the service is good. A follow-up could have been better. I was happy. It's great. The cabinets were a little bit expensive and the delivery was not an issue like to the cabinets, one arrived damaged, the other one arrived the wrong size but they immediately eliminated the problem. I would still use them in the future.

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unknown

We met Bill in his office, he gave us a 3D view of kitchen remodel. Their showroom is huge, have plenty of cabinet design to choose. Our contractor have his own showroom so we choose material from him.

I did not purchase my cabinetry from them as I found it to be more expensive than I could afford but the samples and showroom is vast it's almost a one stop shop