"Thank you for the high praise and recommendation.. I should hire you as my public relations agent, haha. It was a pleasure helping you with your flooring project and am thrilled your are happy with your new laminate floor and our service. Thank you again and hope to see you again for the next project. -Bryan"

"Thank you [Member Information Removed] for you kind words and for taking a moment to review and share your experience with PREMIER. You were great and were a pleasure to work with... and I am grateful you selected us to do the work for you. We appreciate the confidence you had in us and we certainly look forward to doing the upstairs as well. Thank you very much. - Bryan"

"Short and simple. I like it, and thank you for taking a moment to review PREMIER. It was a pleasure working with you on this project and we are thrilled you are happy. Thank you so much. -Bryan"

"Well, that wasn't very nice. Our goal is and has always been to offer the best quality, the best price as well as the best service, anywhere, and it never sits well with us when a customer is unhappy...for whatever reason. Back in July of 2015 we did a carpet installation for you in your home and you were happy, happy enough to come back and trust us again with this project. Interestingly, the installers you had then were the same installers you are referring to as horrendous. Horrendous, is, definitively and absolutely not accurate nor fair. Your issue and concern, while valid, was a scheduling issue. NOT a quality or workmanship issue. You and I discussed this and we agreed that there was a misunderstanding between you and the installers. The rain, often posses an issue, but we have done this before and were prepared to do an excellent job...the installers felt that your expectations of tarping the floors and wearing plastic booties were something they just couldn't do....they were under the impression you wanted everything covered and/or tarped and wearing those types of booties poses a hazard for guys lugging very heavy carpet up and down stairs and in and out of the house all day long...it is just not safe, and how would they change them each and every time they come in and out....with a roll of carpet or pad on their shoulder. The installers felt it best to do another day and while they were not clear with you and just left was not acceptable, and to do it without my approval or knowledge was also unacceptable...and they have been dealt with. Being that all this was happening prior to my arrival to the store I wasn't able to be involved and if so I would have managed the situation differently and likely, better. I am sorry for that, but again when we talked, it was understood that it was a misunderstanding...and we were able to overcome and be there the next day, on a Sunday to do the areas most important and then back on Wednesday to complete all of the upstairs. I even offered to pay for the rescheduling of the cleaning crew. While this presented an inconvenience to you, when we talked again you said to me the guys are working hard and doing a great job. How does the over-all assessment become horrendous two months later in a review? Our installers deserve better than that, they do work hard and if your experience was unsatisfactory with their attitude, tone, or their poor decision...ok, but horrendous, that's just terribly wrong, because they are great and talented installers. I do understand the frustration with being rescheduled and wish the installers made a better decision. But, when things don't go 100%, and it is rare that it doesn't, we try to go above and beyond to make up for it when we can or just hope our customers understand... that sometimes, things just happen...and things do just happen, and even so, our customers don't slander us or our installers for not being perfect. I think that is just wrong. We're all very sorry for what inconvenience this experience may have cause you, and wish you well and the best to your family. _Bryan"

"Thank you so much for the kind words and positive review. Very pleased to hear you are happy with your experience with PREMIER and for making mention our installation team, were lucky to have them. I appreciate you taking a moment to let us know how you feel and recommending PREMIER. It certainty means a lot to us. Thank you for your trust in us and hopefully we shall see you again for another project in the future. Thank you. _Bryan"

"My pleasure....it was a bit of a process to get the selections just right and it was a lot fun...we ended up with a great floor that will serve you well for many, many years. I am so happy it all came together, the floors look really great and we appreciate the trust and confidence you put in us. Thank you so much for the opportunity and the kind words. The best to you and your family."

"Thank you so much for the kind words and positive review. You were a pleasure to deal with as well, and I am so happy that you love your floor. I will pass on to Stan and Larry your comments. I received the pictures you send and the floor does look fantastic, the Anderson Eagle Lodge was a great choice. Thank you so much, again and I wish you the best in your new home. - Bryan"

"Thank you for taking a moment to [Member Information Removed] or company and to note how hard our installers work....glad your happy and thank you again for you trust and confidence in us at PREMIER. -Bryan"

"Thank you, thank you....You get a A rating for such a wonderful review. Thank you. We always appreciate a positive review and most especially when our installers are recognized for the hard work they do, everyday. It was a pleasure to work with you and we are thrilled you are happy with your choices and our service. Thank you for your business and for the confidence you placed in us. -Bryan."

"Thank you so much. I'll be sure to convey the positive review to Stan and Larry. They work so hard and always go the extra mile to make the job right...we are lucky to have them. Hope all is well with the new house in UTAH. Thank you again, it was always a pleasure working with you. -Bryan"

"(member name) I am sorry and it is most unfortunate that you are not thrilled with your experience with us as with all of our other customers. We pride ourselves in the service we provide to all our customers. I’m not sure I’m following what your disappointed with. We talked many times over these months and we even e-mailed each other several times...I provided you with your choices of carpet and pricing for those carpets. I gave you a special price on ripping up and removing the laminate floor (which included disposing of the floor) and deducted the $400 Angies List coupon. The price I quoted you, from what I understood was acceptable and you were simply going to come in to place the order. What happened in the store, I don’t know, apparently, you chose to come into the store and speak to someone else. I am sure you were serviced with professionalism and without any hassle. Our policy is simple….Special sale items, special buys and certain items that we reduce cannot be discounted any further, so if you chose something OTHER THAN WHAT WE ALREADY DISCUSSED, than it is possible that my people informed you that that particular product cannot be reduced any further. The price of the carpet I proposed to you was $3.49 INSTALLED (for a MOHAWK SMARTSTRAND carpet-the strongest and most stain resistant carpet available) with our premium 8 lb padding. With 680sf and the use of the $400 discount, made that carpet effectively only $2.91sf INSTALLED. Other than some sub FHA (which is illegal to use in a rental and your condos is being rented out) or commercial carpet we don’t have anything in the store that is less than $2.99sf INSTALLED, and the few red dot carpets specials at $2.65sf are clearly marked NO OTHER DISCOUNTS CAN APPLY. Any other customer that wished to buy a $2.99sf carpet would only be able to use our web coupons and in this case it would have only been $150 OFF the total price and that customer would only be getting a 6lb pad. (the value of the upgrade 8LB pad was $220 that I simply included for you). Trust me, I know what I’m doing and I know how to work the numbers and if there was some confusion in how you can achieve the best value possible than It would have needed to be done with me, and we could have explored other options in carpet if the ultimate goal was to spend less money...In some rare cases the Angies List Deal didn't work out as well as taking advantage of an in-store deal, promotion on labor, or using our own WEB coupons. I’ve even used other discounts for customers that equaled more than $400 and still gave them credit for the $99 they paid. Last week we had an Angies list deal that we applied twice by splitting the order in 2. My point is, the deal was purchased 6 months ago and things do change and we always do the best we can to insure you get the best value for your project, and “special or out of the ordinary” pricing, my sales people are not at liberty to do, but I can, and I wished you called me...I’ve been your point of contact for months...I wished you came in to see me, and we would have solved any confusion...I’m positive, you would be happy right now and not have regrets over your $99 investment. Leaving an unfavorable review is not how you get your $99 back. Contact Angies List for a refund, I’m sure it wont be an issue. If there is an issue, contact me, I’ll send it to you. I am, we are, very sorry that there was some confusion over what I was doing for you and you are not happy with your experience with us. We wish you the best."

"Wonderful to hear that your new wood floors look great. Thank you so much for the kind review...looking forward to seeing you again soon to pick out new carpeting for your steps. That will certainly finish off your home nicely. Thank you so much, it was a pleasure working with you. -Bryan"

"It has been a while and I must have missed this review and I am sorry. Thank you for the review and we are thrilled you are happy with your new carpeting and experience with PREMIER. Regarding the carpet haul away, it is customary to leave it for the trash and only hauled away when specifically contracted for...for us now, in todays world it is very expensive for trash container service so we avoid having to do it whenever possible, but we certainty would have if it posed an issue for you. We thank you for your review and for the trust you put in us to take care of this carpeting project for you. _ Bryan"

"Hi [member's name removed], Thank you so much for that enthusiastic review. It may be PREMIER'S most enthusiastic to date. Thank you so much!!!!! It was indeed a pleasure helping you with your projects and I am so happy you are thrilled with our service and work. It means a lot to us all that you took the time to provide a review for us. Thank you. -Bryan"

"Thank you for the great and positive review. We enjoy projects the most when it makes such a dramatic difference. You home is unique and the floors you selected were perfect. Thank you very much for taking a moment to share your experience, we appreciate it very much. Thank you. _Bryan"

"[Member name removed], That was so nice, thank you. Working with you and Mrs. Hochman is always a pleasure and we appreciate your loyalty and being one of our best customers. Thank you for the kind review, it means a lot to us all here at PCF. I'll pass on the review to our installers as well. Thank you for taking a moment to post this review. ---Bryan"

"Thank you [member name removed] for taking a moment to recognize our efforts and professionalism. While we didn't earn your business on this one, we do appreciate the review. Thank you and I hope it worked out and your son is enjoying the floor. I see you live in Tarpon Springs FL....When I was a kid I lived in Tarpon Lake Village, not far from the Big Boot. Nice Area, I loved it. Thank you again....Bryan"

"That's great....Thank you. I didn't tell Tim, the installer, I saw the review online, I just told him to call and go once I saw the review rather than waiting on a call. I know your busy and its easy to forget. Bubbles and wrinkles sometime happen once the carpet settles a bit, pending on the carpet, but never an issue to fix. Thank you for the review, it was nice you took a few minutes to let us know about your experience and even better with the follow up review. We love it. Thank you again. Should you need anything down the road, just let us know.---------------Bryan"

"Thank you, thank you, thank you. You were a pleasure working with and I am thrilled that all is still well... not that I had any doubts. You have one of the nicest floors, and it will continue to perform, possibly to the end of time, so Ill look for an update next year. LOL. Thank you for this years update, it means a lot to us to know that your happy and you took a moment to let us know. Thank you so much, tell your husband I said hello and I will tell Tommy about your review, he worked hard on this with you, he will certainly be thrilled as well. Thank you.-------Bryan"

"[member name removed]...That was so nice. Thank you for awesome review, I couldn't have said it better. We try to make it easy and transparent, without hassle or the need for a college degree in mathematics. Life is complicated enough and shopping, buying, installing carpet & flooring should NOT be another thing to worry and stress over. We realize that many of our customers are not just redecorating because they want to, but they have a unexpected, unplanned or unwanted need to replace damage flooring or they need to sell their home... and the last thing you need is a commissioned salesperson trying upsell you or nickel and dime you to death. We have always taken the approach, that the customer's need in solving a problem is more important than our need to sell to hit goals or quotas...we have none. Our goal is to satisfy all our customers, by doing things right. Thank you again, so much for your review and good luck in Boston. ----Bryan"

"We are all thrilled you are happy with your new carpet and happy with your experience with us. Thank you for you trust and confidence in us to get the job done, right, we appreciate the positive comments. You are right, you can buy carpet anywhere and I couldn't have said it better...service and commitment is what matters most, along with the quality of workmanship of course. We are fully aware that customers don't really know what they are in for until its happening and they often go into purchases with their fingers crossed, and we say to our customers everyday...you don't need to cross your fingers here. Really, and you saw it first hand...we do everything we can to make it easy, simple and without any hassle or pressure at all, and we do a great job too. I'm pitching myself I know but unfortunately a lot of people don't believe us all the time and end up at the home depot or the low cost provider and we need customers like you to spread the word. Thank you so much, you were both a pleasure to work with and I am glad you won this one and got the better carpet . Thank you-------------Bryan"

"Thank you for your kind words and for taking a few minutes to write a favorable review for us. Thank you. It was, as it always it, a pleasure working with you and look forward to the next time you need anything. The "glitch, you kindly referred to was, without any escaping the reality, was error on our our part, and I appreciate you understood that mistakes do happen and you handled it as a gentleman. Thank you. What was a simple math error on our part, can sometimes lead to big problems on the job and we don't take it lightly even if its just a short delay or minor inconvenience for our customers. We strive to be perfect and whenever we are not, we work hard to do whatever it takes to make it right so that you, and all our customers are happy and satisfied. I am truly thankful for your loyalty and understanding and mostly that you are happy with how we do business and our installer's hard work in doing a great job. Thank you.---------Bryan"

"I seemed to have missed this review and I am very sorry. Thank you so very much for the awesome review of our store. We take pride in the work we do and the service we provide. It is very much appreciated that you point out our installer's professionalism and craftsmanship, they truly are great Anything I do here in the store doesn't mean much if they don't do what is needed and expected when it comes to the installation. Thank you for that. It was a pleasure and hopefully we'll be out there again someday for another project. Thank you again for the kind words and review. _Bryan"

"Thank you [removed members name] for taking a moment to comment on your experience with PREMIER. We're all thrilled you are please with the carpet and the installation, and while it may not have seemed like the greatest of deals, I assure you, smaller jobs have the same minimum charge and is common for our industry. While there are many dealers in the area, I agree... few are able to provide the quality, service and the value that we do... without hassle. Thank you [removed members name].---Bryan"