GORLIN POOLS & SPAS

They explained that they do very few pools, very custom high end work, and we mutually agreed that it was not a great fit for our specific project. They were professional and upfront, and we left on good terms.

We had a little rough beginning due to one salesman but the owner of the company set things straight and I am very happy with the outcome.

We found Gorlin after having disastrous experiences with several pool services and it was clear that the pool needed major repair. Initially they were very friendly if a bit pushy. The first year the pool was in bad shape at opening and it cost a fortune to get it cleaned. This marked what was to be one of my major complaints about this company -- slippery billing. There was always a charge for something else not on the estimate or list of normal work. The first summer Gorlin replaced the pool pump, heater, and total operating system. The work was done well although several weeks later than promised. Pool service was friendly and generally competent, but very expensive. End of season I had discrepancies with their charges and battled with them for several months. Next spring pool was completely resurfaced. Job looked good at first, although later we found several places where the tiles are sagging. Also, the light in the pool was reinstalled improperly. Gorlin technicians worked on it (at great cost) but it still is not functioning. Weekly base charge fo cleaning was on par with most pool services in the area, but by the time all their chemicals and extra services were added on, this company is very expensive. Cost more than 4 times what I paid per year before. Major problem with the plaster -- it leaches calcium heavily which raise the pH, so Gorlin continually dumped in acid, which accelerates the calcium leaching. End of season I again had disagreements with their charges and cancelled their service for this year. When we opened the pool in 2012, there was obvious plaster erosion in several regions of the pool. Gorlin initially refused to inspect the pool, claiming that the problem was only scale and that our current service was not caring for the pool properly. Note -- this was the condition of the pool AT OPENING after the winterization Gorlin performed. After two months of haggling, Gorlin finally sent a representative from the plaster company and promised to come himself but did not show. The plaster company at first tried to claim scale, then finally admitted that the plaster applied has an unusually long break in period where calcium leaches heavily. They also noted areas or erosion unrelated to scale and agreed to repair the pool surface in the spring. Throughout the process Gorlin was rude and continually attacked our current service (unknown to them) as unprofessional and incompetent. I cannot recommend Gorlin to anyone.

Gorlin Pools and Spas has provided me with exceptional annual service in the annual winterization and spring opening of my swimming pool and adjacent spa. The knowledge and expertise of the service team can't be beat.