Cleworth Conditioning

One month ago I hired Cleworth Conditioning to replace my HVAC air filter. They asked what type of filter so I emailed them a photo. They arrived two days later without the filter. They charged me for the visit with the assurance that they would order the correct filter and return to install. They have not returned, contacted me, or responded to my three voicemails.

difficult to diagnose job, but they worked through it and got it right

The instillation crew Kevin and Anthony were externally friendly and did an amazing job. It took a few hours but everything came out externally clean and works flawlessly. Very happy with the work done

We were not happy with them. We felt they were a bait and switch.

They responded to our inquiry promptly and the cost was reasonable. We have been using Cleworth for our heating and air conditioning for several years and they have always been reliable, prompt and reasonably priced. They have never been "pushy" and trying to sell us new equipment unnecessarily.

We needed a new HVAC system installed. Cleworth had a good deal on Ameristar with a no interest payment plan, for under $5,000. The sales process should've been the first indication of trouble to come. We asked for an estimate and the salesman came with no information/literature. He gave us the price on the Ameristar Unit. We asked him if he could provide us with a written
estimate. He said he'd leave it for us the next day. That didn't happen. We got the estimate via email after I emailed him inquiring why it wasn't left for us. The estimate was vague and it was like pulling teeth to get solid answers on
what would be covered for the price. Finally, after much back and forth, we felt like we had our questions answered.The price was so good we decided to move forward.
The installation took place on a Friday and it seemed to go smoothly. The installation staff was friendly and quick. After they left, I noticed a really awful metallic/grinding noise when the heat came on. The installer was very good and came back on Saturday morning. He figured out we had a faulty part in the furnace that had to be ordered. On Sunday, I kept smelling gas near the
furnace. After debating what to do, I called PSE&G and, sure enough, the installers left us with a gas leak. Not cool at all. The installer picked up the faulty part on Monday and installed it promptly. We informed him about the gas leak. He was apologetic.
The HVAC system was installed at the end of January 2015 and we were just able to get it inspected by our township in mid-May. That's over 3 months! The worst part of the process (as if all of the other issues weren't bad enough) was submitting the township permit and paying for the permit. We had to show up, in-person, several times before the permit got filed (and call the township a couple of times to see if it had been filed yet- each time, it hadn?t). This took about 1 month to achieve. The permits were finally filed with the township, and we expected to wait the designated 20 days for them to process it. The township said that Cleworth was the contact on the permit application and that they?d get a call when it was done. A month and a half later, we haven?t heard from cleworth, so we called the township and they said they had contacted them weeks ago saying it was ready to be picked up. Cleworth never called us to let us know. Getting them to pick it up was a whole
other battle.
When we asked at the beginning of this process, we were told the permit would be paid for by Cleworth. We asked after we got the estimate, after we signed the contract, and during the long period in which we were waiting for the permits to get filed. Each time (though there was some confusion with the office staff at one point) we were reassured that the permits would be paid for by Cleworth. (Note: if they had said at the beginning that the permits were not included, that would have been fine with us. But they NEVER told us that we would be responsible. Each time we asked, they said they would be covered.) Finally, after 3 months, we were told we were responsible for the permit costs and picking it up from the township. After complaining in writing and sending emails we had from the beginning (proving that they told us the indicated permit would be covered by Cleworth), they finally paid and picked up the permit, and we were able to schedule the inspection.
Even at inspection, the AC unit was inadequately wired. We should have failed for this but luckily I was able to fix this myself while the inspector was still there and pass inspection.  
Overall, horrendous customer service. The installers were nice, on time, quick? but they left a gas leak. I can't get over that. Stay away from Cleworth Conditioning.

We complained to the recptionit at Cleworth and said we ordered the part elsewhere. She had no comment.

Job cost was much less than estimate. everything is working. work was done quickly by crew of 3.

I am on a contract with them. They come out regularly to maintain our system. They really do excellent work.

My AC stopped (only 90 degree days), the compressor was humming, but not running. I called Cleworth, they were able to come out that day, diagnosed a bad capacitor. Luckily he had one for my model on his truck. Changed the capacitor, took all of 20 minutes. The tech was polite, friendly, and professional. I would recommend them, and use them again (though I hope I won't need too).

Very well. Estimate was prompt and lower than one received from the local public service gas and electric company. The furnace was a brand name (Trane). The guys showed up when advertised (we were getting by with portable heaters). They said it would take only a full day, and by the evening the work was done. They cleaned up nicely and everything has been working just fine. They also provided financing, which helped a lot.

I HAVE A YEARLY CONTRACT WITH THEM. THEY ARE VERY PROFESSIONAL AND PUNCTUAL. THEY DO GOOD QUALITY WORK. THEY SHOW UP ON TIME TO DO THE JOB AND THE PRICE IS FAIR.