Top Tier Van Lines, LLC

Poor experience with Top Tier Van Lines LLC This moving company was a disappointment. On moving day the movers arrived many hours late, and they had only one truck, not two, as promised. This delay meant they could not complete the loading that day, causing upheaval for us. They got our belongings delivered one day late, and many boxes were not delivered to the right floor. The delays and boxes taken to wrong rooms caused us stress and exhaustion. Days later we discovered that they had broken the leg of an antique table and told us nothing about it. They taped the leg on and placed the table against the wall, never saying a word to us. Amidst the chaos of moving, we didnâ t notice this damage immediately. This choice of covering up damage reveals the lack of integrity in this company. We do not recommend trusting them because they are unreliable and not trustworthy. They should have been upfront and told us about this unfortunate error. Our agent at top-tier Van Lines, Jon, was friendly and seemed informed, but his assurances were not accurate. . He claimed our rate quote was binding, but the cost was increased later. Jon kept assuring us that we had a â binding rate.â What he failed to explain was that the rate was not the total cost of the move but a fixed price per pound of furniture and boxes moved. Although we provided the movers with an accurate accounting of the boxes we needed moved, John failed to update the moving contract, which left us surprised at the final cost. Beware that the company demands cash at the end of the move to pay the final cost. We regret not hiring a mover that could arrive when scheduled, offer more accurate quotes and would practice integrity. We regret our choice of this moving company.

On 02/02/24, I contacted Mandy Bowen at Top Tier Van Lines for a quote for a long distance move from Windsor CT to Gadsden AL. I stated that I would be shopping around for comparisons. Mandy said I could cancel the contract (TT1961155) within 30 days of the service date,but I would have to pay a deposit in order to get the rates she quoted. I decided to go with another company. On 02/02/24, before the close of the business day, I sent an email and had a telcon with Mandy canceling the contract. The deposit was $1713.25,I was told that the paperwork would be processed for a refund on 02/02/24. On 04/24/24, I received a phone call from Jon Davis, stating that he needed more information about my move on 04/26/24. I informed him that the contract (TT1961155) had been cancelled by email and telephone conversation. He requested a copy of the email, which I sent to him, he said when he received the email, he would show it to his manager and they would process my refund. I called Jon to confirm that he received the email, I talked to the manager, I think his name was Chris.He said because I had not sent the email to a specific email address within the company, would not acknowledge receiving it and would not process my refund. I would like my refund of $1713.25 asap for service not rendered.

Quick response to my initial inquiry. Very communicative and helpful throughout the process. Alex and his team of 3 movers were prompt, professional and efficient! The final cost was less than the estimate! Will definitely recommend them to family and friends.

the absolute WORST. after selling me with responsiveness and enticements, they picked up our stuff on 6/19/24 and we still do not have it, nor do we have a delivery window, NOR will they give me the location of our things. the last correspondence was an email i sent on 7/9/24 with no response as of yet. My daughter started a new job and does not have a bed to sleep in or any work clothes....this is ridiculous...

The movers ere great but the company lies and rips people off. I called and asked for a set price quote. I hired them based on that and my contact person Jon said I could call him if there were any problems. They were supposed to give me an arrival time on Saturday. They never called. Sunday afternoon I had to call them to find out what time they were arriving on Monday. On Monday they sent me a text that they were canceling my move. They came the next day and when they arrived at my new residence, they said I owed an extra $200 and would not get my items if they pay. They said I went an hour over the estimated time that THEY set up. I argued with a person on the phone and said that it was bullshit, the person on the phone then called me a scumbag and a faggot when I said I should not have to pay extra. I contacted my â contact person 4 times after I booked his company and he never returned my calls. DO NOT USE THIS COMPANY! They will lie to you.

Horrible company! They did $8500 worth of damages & missing property. They were incompetent and unprofessional. They took a $3500 Tiffany lamp that was 20", bent and crushed the glass and welds to make it fit into an 18" box. This was deliberate and downright stupid! My solid wood octagonal picnic table looked like they drug it behind the truck. Furniture with large scratches and chunks missing. Boxes and boxes of missing property. I received property that was not mine. They wouldn't help me find my property or find out whose property that I had. They have refused to settle a reasonable claim with me. They offered me $97 for $8500 worth of damages. I don't know where any 5 star reviews come from, unless they have friends that post bogus reviews. BBB shows 13 complaints in 3 years for this company. They have given me bogus addresses, names & insurance companies. This company is not fit to move a dog house!

Do not hire these people unless you want to be abused Quoted ?Binding Rate? $5,970.00 Total actual cost: $12,259.90 Engaged this company and provided many photos from the real estate listing to estimate contents. I insisted twice that they increase the estimate to account for extra books, glassware, and tools. When the truck was half loaded, the driver said we did not estimate right. Customer service blamed us and said that the price went up by 51%. Demanded cash or CashApp or Zelle; refused a cashier check or credit card. I was given inconsistent contracts (electronic did not match paper), berated for being a liar, hung up on multiple times, and bullied. When trying to transfer funds to arrange payment, our bank account was frozen because the financial activity was so unusual and flagged as fraudulent. They finally delivered 10 days late, after we paid with a wire transfer (50%) then postal money orders (50%). Stuff was beat up and filthy. Disgusting.

I had my Furnitures’s moved from Charllote to Missouri! They were pretty quick but the estimation was done weirdly! Nothing fishy but the cost I was given wasn’t broken down probably and it ended up becoming more expensive later! Still great service!

They came back and helped place boxes in the appropriate rooms. We really appreciate them making things right for my elder client who was not feeling well that day and was not thinking clearly. I plan on using them for my real estate clients exclusively!! Professional and caring as well.

Top Tier Van Lines has carefully & efficiently moved my mother's house from Kearny to Newark. The move includes also a very heavy and delicate piano. They did a great job! They are highly professional, highly logistical and very organized. They are hard workers. The move was done with zero damage. I highly recommend this moving company.

Thank you for the move from fort lauderdale to jacksonville! I couldn't be happier with the service that was provided! Made my move painless!

They did a great job at helping me move out of state. All my furniture was carefully put away and stored. I would trust them and refer them out to anybody.

This move was scheduled on November 9th 2023 they where scheduled to show up for my move on December 1st-2nd of 2023. They were paid $768 deposit. I received no phone calls and no confirmations of pick up. I attempted to call over 10 times and finally made contact with the party the day of pick up and was told there were no trucks available and they will not be coming to perform my move. I was told that my refund would be processed quickly and to this day I have seen no credit applied or refund or reply to my emails. This was a long distance move, I was assured multiple times that it could be handled. Beware of this company.

These people ruined my furniture my whole bedroom set came ribbed and my dresser Broken .

I was quoted a lower price at the beginning of the move, before the move was completed, the price doubled! I strongly believe this was intentional! I believe this company has deceptive practices! We as consumers should receive the common courtesy along with an explanation as to how the end price may change! I then attempted to contact Mandy, the dispatcher, three separate times, regarding the enormous difference in the price that she quoted to me and my sister earlier; no answer, she did not even have the courtesy to return my calls to date! I believe they should not be on the list to be hired. Do not use this company!!!

Alex and Herbert was great!! They made my move painless and professionally done from start to finish. Thanks guysð ªð ½ð ªð ½ð ªð ½

I had a good experience with Top Tier Van Lines. Courteous and professional. Communicated well. Everything went smoothly and I am grateful for the service they provided.

The packing , moving and unpacking crews were thorough, careful and efficient - very good. However, the moving truck only arrived on site to pack at 6 p.m. on the assigned day, which necessitated packing and loading until after midnight

Everything went very well from the estimate to how easy to contact them. Pleasant workers. One even asked if it was ok to listen to his music on his iPods.

This was my 3rd time hiring a moving company and my 1st great experience. From the time I received the quote to the time the moving men left my new apartment, I had no surprises and everything was done punctually and professionally. Thanks Top Tier Van Lines for EVERYTHING!

Great and charismatic people. They came to my house and moved me out. They were very helpful. I have no complaints!