1st Choice Heating & Air Conditioning LLC

I can't say enough about 1sr Choice Heating, Chris Reilly and his people. The work was completed quickly, cleanly and efficiently. I would highly recommend them to anyone needing heating and air conditioning.

1st choice should be your 1st choice! Chris was the only one of the contractors who gave us an estimate to perform a load analysis. By doing so he determined that our previous unit was over sized which saved us a lot of money. I was hesitant at first to get a smaller unit but Chris was very patient and explained why the 3 ton unit was all we needed. We have just gone through a heatwave and the unit has been working perfectly! Thank you to Chris for taking the time and ensuring our needs were met. We were so happy with the job his team did that I recommended him to my daughter who is also looking to replace an old system. The team spent as much time as was needed to get things working properly and cleaned up after themselves. They put down protective drop cloths anywhere they would be working

I'll save you some research - call 1st Choice. They are a local, family owned heating and cooling company that provides high end service with integrity They replaced the furnace and AC unit From the start, Chris and his team were great. The quoting process: he listened to me, and reflected my needs and desires into his product selection and quoting process. Gave me the options, made recommendations, Very honest about my current system and what it would take to replace. Answered all my questions very nicely, Patient with me and responded quickly to any requests, before and after the sale 1st choice staff that came to do the work were very fast, very professional, and respected my home. These are local hard working guys. I highly recommend them.

You never think about your heat/ac until the day it doesn't work, but then you should call 1st Choice immediately. Chris, the owner, was at my place within a few hours, diagnosed the problem, explained it clearly to me, and scheduled a replacement as soon as possible. His guys were professional and cared about getting things right, down to making sure they put all my things back in the storage closet where the furnace is. I highly recommend them; in fact, I gave their card to my condo association manager, and he says others have liked 1st Choice, too.

Excellent. Prompt and courteous service.

1st Choice did a horrible job!
1st Choice was our WORST CHOICE!
They are now our LAST CHOICE in heating and air conditioning!

They started the job on a Monday.  They brought all of the cheap material to the site including the ductwork and some insulation.  They worked for a couple of hours then called it a day around 2:30---must be nice to work such short days.
They worked the same hours the remainder of the week then ending up walking off the job around 11 on Friday morning. They didn't say why they walked off but just stomped off like a little kid.  Later that day we got an email from the owner whining about having to work with other contractors and not being able to do what they wanted...meanwhile they were made fully aware of the situation on the first day they started the job.  Other contractors were onsite so they would have to either have to workout where they wanted to work with the other contractors.  Apparently 1st Choice was unable to do this but they had plenty of work to do.  They had to install a hotwater heater which we later came to find out they are not licensed to install (Fraud), install the condenser outside where no one was working and install the furnace in the crawlspace where no one was working.  They were dead set on just installing the ductwork in the garage.  They could have installed it elsewhere but chose not to.  In the email from the owner she blamed us for the delays and threatened to charge us an outrageous hourly rate for their junior laborer.
At the end on the week, the only work was completed was cutting eight holes in the floors for registers.  In the end 1st choice terminated the contract, abandoned their useless ducts and insulation in the middle of our basement and kept over $8,000 of our money for doing 2% of the job. We were okay with paying them for the amount of work they completed which would be 2% of $25,000 which is $500. 
They had a 100% Satisfaction guarantee on their website which said they would return every dime of you money so we asked for every dime of our money back since we were NOT SATISFIED at all.  They ended up changing their website and never giving us back every DIME OF OUR MONEY!  MORE FRAUD!


 

I discovered 1st Choice Heating & Air Conditioning LLC when I was having an issue with the AC unit at my commercial property. I had
been a long time customer of Atmostemp (Service Experts) for all 5 of my properties and was fed up with their horrific customer service, lies, inconveniences, overpriced services and lack of professionalism, therefore, I was in need of a new company to service and maintain my 5 properties. My office AC was not functioning properly so I started to search for a new heating and air company to have the unit evaluated. I did a Google search and found 1st Choice Heating & Air Conditioning's website which is https://www.1stchoiceaircomfort.com/. I was impressed by the look and feel of their website. It seemed very warm and inviting. I saw their reviews and was very impressed with those as well. With being severely taken advantage of by Atmostemp (Service Experts), I really wanted to do my due diligence and not make the same mistake twice. It was reassuring to see all the great things other people had to say about 1st Choice. I decided to call the number listed on their website and was greeted by a very pleasant woman who was extremely knowledgeable and was able to get me scheduled immediately. The entire service process was seamless. They were
punctual, professional and took the time to explain the issues we were having with our unit and gave us a few options for next steps. Throughout the entire process, I felt like they truly cared about my wants and needs and provided cost effective solutions. I was so impressed I decided to give them all 5 of my properties which were all handled with perfection. I would highly recommend 1st Choice Heating & Air Conditioning LLC to anyone looking to experience first class heating and air conditioning services and maintenance.

Came same day within a half hour due to a cancellation and repaired the compressor.  Found the problem almost immediately and solved it quickly.  Will definitely use him again.  Was very neat, clean and professional.  Top notch.