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1st Choice Heating & Air Conditioning LLC

Heating and Air Conditioning

About us

1st Choice Heating & Air Conditioning aims to set a new business standard by delivering premium customer service, providing affordable HVAC service options in NJ, and guaranteeing superior workmanship in Monmouth and Ocean counties. Potential-focused rather than profit-focused, we invest in our team members: motivating them to fulfill their professional goals while achieving personal growth. As a result, our stellar New Jersey HVAC service team treats individuals, families, and homes with the respect and kindness they deserve. In short, happy employees make happy customers, and happy customers make the world a better place.

Business highlights

11 years of trusted experience
Emergency Services Offered

Services we offer

Heating, Air Conditioning, Sales, Installation, Service, Ventilation, Indoor Air Quality Assessment

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.98 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
0%
2
0%
1
13%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-8 of 8 reviews

Robert H.
10/2018
5.0
heating & air conditioning/hvac
  + -1 more
I can't say enough about 1sr Choice Heating, Chris Reilly and his people. The work was completed quickly, cleanly and efficiently. I would highly recommend them to anyone needing heating and air conditioning.
Description of Work: Install central heat

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

Eileen D.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
1st choice should be your 1st choice! Chris was the only one of the contractors who gave us an estimate to perform a load analysis. By doing so he determined that our previous unit was over sized which saved us a lot of money. I was hesitant at first to get a smaller unit but Chris was very patient and explained why the 3 ton unit was all we needed. We have just gone through a heatwave and the unit has been working perfectly! Thank you to Chris for taking the time and ensuring our needs were met. We were so happy with the job his team did that I recommended him to my daughter who is also looking to replace an old system. The team spent as much time as was needed to get things working properly and cleaned up after themselves. They put down protective drop cloths anywhere they would be working
Description of Work: Replace my AC which was no longer working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,200

frank B.
01/2018
5.0
heating & air conditioning/hvac
  + -1 more
I'll save you some research - call 1st Choice. They are a local, family owned heating and cooling company that provides high end service with integrity They replaced the furnace and AC unit From the start, Chris and his team were great. The quoting process: he listened to me, and reflected my needs and desires into his product selection and quoting process. Gave me the options, made recommendations, Very honest about my current system and what it would take to replace. Answered all my questions very nicely, Patient with me and responded quickly to any requests, before and after the sale 1st choice staff that came to do the work were very fast, very professional, and respected my home. These are local hard working guys. I highly recommend them.
Description of Work: Furnace and air conditioner replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from 1st Choice Heating & Air Conditioning LLC
Thank you for your review! It was a pleasure and please let us know if we can be of service again :)

Kim L.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
You never think about your heat/ac until the day it doesn't work, but then you should call 1st Choice immediately. Chris, the owner, was at my place within a few hours, diagnosed the problem, explained it clearly to me, and scheduled a replacement as soon as possible. His guys were professional and cared about getting things right, down to making sure they put all my things back in the storage closet where the furnace is. I highly recommend them; in fact, I gave their card to my condo association manager, and he says others have liked 1st Choice, too.
Description of Work: Replaced my furnace quickly and efficiently.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from 1st Choice Heating & Air Conditioning LLC
Thank you! We strive for superior customer service and glad to hear that you were satisfied with your experience with 1st Choice. We appreciate your confidence in our work and your referrals are the best compliment!

Debbie D.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent. Prompt and courteous service.
Description of Work: Pre-winter check up on my heating system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from 1st Choice Heating & Air Conditioning LLC
Thank you [Member Name Removed]; it was a pleasure! We'll send you a reminder for your next scheduled maintenance soon :)

Margaret B.
06/2016
1.0
heating & air conditioning/hvac
  + -1 more
1st Choice did a horrible job! 1st Choice was our WORST CHOICE! They are now our LAST CHOICE in heating and air conditioning! They started the job on a Monday. They brought all of the cheap material to the site including the ductwork and some insulation. They worked for a couple of hours then called it a day around 2:30---must be nice to work such short days. They worked the same hours the remainder of the week then ending up walking off the job around 11 on Friday morning. They didn't say why they walked off but just stomped off like a little kid. Later that day we got an email from the owner whining about having to work with other contractors and not being able to do what they wanted...meanwhile they were made fully aware of the situation on the first day they started the job. Other contractors were onsite so they would have to either have to workout where they wanted to work with the other contractors. Apparently 1st Choice was unable to do this but they had plenty of work to do. They had to install a hotwater heater which we later came to find out they are not licensed to install (Fraud), install the condenser outside where no one was working and install the furnace in the crawlspace where no one was working. They were dead set on just installing the ductwork in the garage. They could have installed it elsewhere but chose not to. In the email from the owner she blamed us for the delays and threatened to charge us an outrageous hourly rate for their junior laborer. At the end on the week, the only work was completed was cutting eight holes in the floors for registers. In the end 1st choice terminated the contract, abandoned their useless ducts and insulation in the middle of our basement and kept over $8,000 of our money for doing 2% of the job. We were okay with paying them for the amount of work they completed which would be 2% of $25,000 which is $500. They had a 100% Satisfaction guarantee on their website which said they would return every dime of you money so we asked for every dime of our money back since we were NOT SATISFIED at all. They ended up changing their website and never giving us back every DIME OF OUR MONEY! MORE FRAUD!
Description of Work: 1st Choice was supposed to install our new heating and air conditioning system.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$25,000

Response from 1st Choice Heating & Air Conditioning LLC
1st Choice was contacted by the [Member name]s in January 14, 2016, for a replacement system for their antiquated gas fired boiler. The [Member name]s had purchased a house in Shrewsbury, and decided to act as their own general contractor for their renovation. 1st Choice performed a full load analysis, and put together several options for system replacement, including the addition of a central air conditioning system. In addition, several options for a complete forced hot air, air conditioning system were also proposed. The [Member name]s received these proposals on February 2, 2016. At that time the [Member name]s decided to go with a high efficiency combination boiler/hot water heater, radiant floor heating in the living room and kitchen area, as well as the master bathroom. Upon signing the proposal, 1st Choice received a deposit on the job. 1st Choice then began designing pipe layouts for the radiant floors and boiler connections. 1st Choice also performed necessary demo of existing boiler, hot water heater, and designated baseboards where radiant floor was to be installed. On February 22, 2016 a call was received from [Member name] requesting that 1st Choice change the system from a combination boiler to a 2 [Member Information Removed] high efficiency gas furnace, with 2 [Member Information Removed] high efficiency air conditioner, locating the system in the crawl space, and zoning the system with dampers as the home is a split level. We agreed to redesign the system. An extensive duct design was performed to industry standards, to accommodate a zoned high efficiency system. It was thoroughly explained to [Member name] that the basement ceiling would require removal of soffit, decorative beams, drywall, and any insulation to properly run the duct tight to the ceiling allowing for customer specified "head room". [Member name] agreed that he would personally be performing the demolition as acting general contractor for the job, in effort to reduce their overall cost. Several documented onsite meetings occurred to verify the scope of the work to be performed. During these meetings it was explained that the raised subfloor would need to be complete for us to install our duct registers in the floor. It was also explained where the duct would be located, and exactly what areas required demo for duct to be installed. The duct installation process was also explained, in detail, including the space requirements to assemble 300+ feet of duct and insulate the duct. Duct designs were sent to [Member name] via email on 3/25/16. 4/4/2016: 1st day on the job. 1st Choice and the Delivery truck arrived at 9:00 am sharp. Raised subfloor is not installed. Basement ceiling is not completely prepped, soffits are still up, and decorative beams have not been removed. As both owners and our lead installer are unloading, [Member name] inquires "Is it too late to install the system in the attic?" Obviously it is too late to redesign the entire system considering the fact that we are unloading 300+ feet of custom designed duct. However, [Member name] did request a last minute duct change, that had limited affect on the design of the system. We obliged and waived the change order. After unloading, we helped [Member name] cut down one of the decorative beams, free of charge, as he was unsure how to remove them. We begin to cut our register holes However materials for the other trades are in every room where we need to work. The carpenter is still framing walls, there are windows in every room uninstalled covering the areas that we need to cut, subfloor is incomplete, the plumber is just beginning his rough, occupying the garage, and the electrician is working in our staging area. Discuss what needs to be complete and areas we need to work with [Member name]. He assures us it will be ready the next day. We pull off the job by noon. Day 2, 4/5/2016: Subfloor not finished Framing not finished Basement ceiling not finished Carpenter and plumber working in our staging area. Discuss again what needs to be done with [Member name]. He assures us it will be ready the next day. We pull off the job. Day 3, 4/6/2016: Subfloor not finished Framing not finished Basement ceiling not finished Carpenter and plumber working in our staging area. Discuss again what needs to be done with [Member name]. He assures us it will be ready the next day. We pull off the job. Day 4, 4/8/2016: We return having allowed more time to complete the tasks we were assured would be complete. Subfloor not finished Framing not finished Basement ceiling not finished Carpenter and plumber working in our staging area. We pull off the job. At this point a letter is sent via email to the [Member name]s explaining that as the general contractor for the job it is their responsibility to ensure that we are able to perform our work. We explained that each day that we show up and cannot perform our work is a huge expense to 1st Choice, and a wasted day. We stated that if we continue to be scheduled by the general contractor ([Member name]) to perform our work, and are unable to do so, that 1st Choice would bill the general contractor for lost hours. Given the circumstances we felt this was entirely reasonable. At this point things got ugly. The [Member name]s demanded that we perform the ceiling demolition, free of charge, stating that we had added a huge work load to their plates. We agreed that we could perform the work, but it would be billed as a change order. That was unsatisfactory to them. At this point the [Member name]s asked us to void their contract, which we agreed to do, for break even cost of time spent, and materials delivered. This was also unsatisfactory to the [Member name]s. They sited our 100% satisfaction guarantee. I don't know if you're keeping score here, but I believe it's 1st Choice that is unsatisfied with the [Member name]s for not allowing us to perform the job. I'm not quite sure what the [Member name]s have to be unsatisfied with? We were unable to perform our work, aside from the boiler, baseboard and hot water heater demo as stated in the contract. Given these circumstances, we were advised to revise our satisfaction guarantee to avoid those who would prey on our company, stealing our services, and then siting our 100% satisfaction guarantee as an unsatisfied customer, to simply "get something for nothing". I believe that all of our other reviews speak for themselves. At 1st Choice we take pride in our work, build relationships, but one someone takes advantage, we must take a stand. Thank you for reading. Christopher J Riley 1st Choice Air Comfort www.1stChoiceAirComfort.com

06/2016
5.0
heating & air conditioning/hvac
  + -1 more
I discovered 1st Choice Heating & Air Conditioning LLC when I was having an issue with the AC unit at my commercial property. I had been a long time customer of Atmostemp (Service Experts) for all 5 of my properties and was fed up with their horrific customer service, lies, inconveniences, overpriced services and lack of professionalism, therefore, I was in need of a new company to service and maintain my 5 properties. My office AC was not functioning properly so I started to search for a new heating and air company to have the unit evaluated. I did a Google search and found 1st Choice Heating & Air Conditioning's website which is https://www.1stchoiceaircomfort.com/. I was impressed by the look and feel of their website. It seemed very warm and inviting. I saw their reviews and was very impressed with those as well. With being severely taken advantage of by Atmostemp (Service Experts), I really wanted to do my due diligence and not make the same mistake twice. It was reassuring to see all the great things other people had to say about 1st Choice. I decided to call the number listed on their website and was greeted by a very pleasant woman who was extremely knowledgeable and was able to get me scheduled immediately. The entire service process was seamless. They were punctual, professional and took the time to explain the issues we were having with our unit and gave us a few options for next steps. Throughout the entire process, I felt like they truly cared about my wants and needs and provided cost effective solutions. I was so impressed I decided to give them all 5 of my properties which were all handled with perfection. I would highly recommend 1st Choice Heating & Air Conditioning LLC to anyone looking to experience first class heating and air conditioning services and maintenance.
Description of Work: They provided a full evaluation and consultation for the commercial property, replaced the AC unit and altered some duct work. They also prepped my other 4 properties for the season.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Thomas B.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
Came same day within a half hour due to a cancellation and repaired the compressor. Found the problem almost immediately and solved it quickly. Will definitely use him again. Was very neat, clean and professional. Top notch.
Description of Work: Repaired AC compressor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

    Contact information

    132 Easy St, Howell, NJ 07731

    http://www.1stchoiceaircomfort.com

    Service hours

    Sunday:
    8:00 AM - 4:30 PM
    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM
    Saturday:
    8:00 AM - 4:30 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    1st Choice Heating & Air Conditioning LLC is currently rated 4.9 overall out of 5.

    Sunday: 8:00 AM - 4:30 PM

    Monday: 8:00 AM - 4:30 PM

    Tuesday: 8:00 AM - 4:30 PM

    Wednesday: 8:00 AM - 4:30 PM

    Thursday: 8:00 AM - 4:30 PM

    Friday: 8:00 AM - 4:30 PM

    Saturday: 8:00 AM - 4:30 PM

    1st Choice Heating & Air Conditioning LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, 1st Choice Heating & Air Conditioning LLC offers free project estimates.
    Yes, 1st Choice Heating & Air Conditioning LLC offers eco-friendly accreditations.
    No, 1st Choice Heating & Air Conditioning LLC does not offer a senior discount.
    Yes, 1st Choice Heating & Air Conditioning LLC offers emergency services.
    No, 1st Choice Heating & Air Conditioning LLC does not offer warranties.
    1st Choice Heating & Air Conditioning LLC offers the following services: Heating, Air Conditioning, Sales, Installation, Service, Ventilation, Indoor Air Quality Assessment

    Contact information

    132 Easy St, Howell, NJ 07731

    http://www.1stchoiceaircomfort.com

    Service hours

    Sunday:
    8:00 AM - 4:30 PM
    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM
    Saturday:
    8:00 AM - 4:30 PM