Accent Improvements
About us
We are a general contractor so we do have subs that work with us. The advantage is that it is the same crews on every project that we do. We don't bid out jobs and get the cheapest company to do the work and keep the savings for us. We always have the same quality on every project we do.
Business highlights
Services we offer
We do everything from your foundation to your roof.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
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Worst of all, he was completely rude and inconsiderate to my wife. He yelled at her on several occasions and called her unreasonable, which I thought was completely inappropriate and unprofessional. It is fine for him not to like us, but I would have expected him to have a little more self-control and consideration for his customers.
It was particularly frustrating that when he did arrive to unpack and install the awning, that the awning color was quite different than what we were shown when he came to our house to do the estimate. Jeff showed up without a book of fabric samples, instead relying on the Sunesta website for us to select the awning color. Jeff assured us that while the color might be slightly different on a tablet screen as compared to actual fabric, the difference would be minimal. It was most certainly not a minimal difference, and he was completely dismissive of any of our complaints (again in a disrespectful manner). He did not accept any responsibility for any of these issues (timing of delivery, color discrepancy). We had trusted Jeff's judgement that the color of the awning would match with our newly painted house colors - placing our trust in him was clearly our mistake.
As Sunesta does not have any other dealers in the area besides Accent Improvements and Jeff Serfaty, I would have to recommend that people in this area shopping for an exterior awning use a company other than Sunesta.
"It is very unfortunate I could not resolve the numerous issues you have brought forth in this review. We pride ourselves at Accent Improvements in our ability to satisfy our customers. And unfortunately in this instance, our tireless efforts in trying to work through any dissatisfaction were futile. I’d like to take this opportunity to address some of your comments. All of the costs and breakdowns are on my contracts. Anything additional can be outlined when requested. This was another situation where we were not provided the opportunity to get that request fulfilled for you. Accent Improvements has the privilege to work with the most prominent awning manufacturers. In this instance, it is Sunesta. We, the installer, do not determine the shipping company. It is up to the manufacturer on how and whom they choose to ship their products out. All of the shipping information and processes are explained upfront during the initial appointment and must be agreed upon by all parties. When the shipping issue arose at the last minute, even though it was outside of our control, we tried to work through a reasonable solution for the 1-day delay. Sunesta fabric colors are available on their website. When using the site and not the actual fabric book, it is explained explicitly by the site and myself that the color will vary. I did offer to return to your home with the fabric book prior to placing the order and the offer was declined. When the fabric didn’t meet your satisfaction, again this was unfortunately something not in our control. However, I did offer to contact Sunesta with you, in order to voice your concerns to the manufacturer. It seems the shipping issue was the catalyst for the remainder of the dissatisfaction. Which again, is very unfortunate. I pride myself in customer satisfaction and loyalty and this particular interaction has left me very dismayed. In the end, your awning was received and it was installed as originally contracted. I apologize again for any inconvenience this experience has caused. We will forward your review to Old Dominion Shipping Corp as well as Sunesta. We wish you much luck in any of your future home improvement endeavors. Jeff Serfaty Accent Improvements, LLC. [email protected]"
Licensing
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FAQ
Contact Information
333 W Clinton St Shop, Haledon, NJ 07508
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