"Thank you so much for your feedback. The toilet bowl you received was "Cadet Pro 1.6 GPF Right Height Round Toilet Bowl Only in White" which on the competitor's site you list, is $248.49 (we charged you $179.29); the accompanying tank was the "Cadet® Pro™ 1.6 gpf Toilet Tank in White" which is available from that competitor for $131.30 (we charged $106.36). The seat, wax ring, bolts, closet connector, and all other materials were similarly less expensive through us. Our labor was less than the labor you mention from the competitor. You also received a $50 coupon discount on your order. Based upon the professional grade materials you received, had you gone with the aforementioned competitor and their anonymous contractors who were going to make you wait two weeks, the price would not have been what you think. I do hope you will look at this more carefully, and see that not only did you pay less with us, you got immediate service, a much longer warranty, and highly skilled, professional service. We look forward to continuing to provide excellent service and a fantastic experience to our customers for many years to come."

"Thank you so much for your kind words! We are very happy to have been able to provide you with an excellent experience, and we hope you'll share it with others."

"Thank you so much for your kind words! We are very happy to have been able to provide you with an excellent experience, and we hope you'll share it with others."

"Thank you so much for your kind words! Charles is excellent, we're quite fortunate he's a member of our talented team of technicians. We are very happy to have been able to provide you with an excellent experience, and we hope you'll share it with others."

"Thank you so much! Tom's excellent, we are very happy to have him on our team, and we're so very happy to have given you an excellent experience!"

"Thank you so much for your kind words! We are very happy to have been able to provide you with an excellent experience, and we hope you'll share it with others."

"Thank you so much for your kind review. It is very helpful for others who are looking for a plumbing company like us that enjoys going above and beyond for our customers."

"Thank you so much for sharing your kind words. We pride ourselves on giving our customers a fantastic experience, not only solving their problem, but providing the security of knowing that they've found a service company that they can trust. We look forward to being of service to you and your friends and family for many years to come!"

"Thank you so much for your feedback! We're very happy to have been able to provide you an excellent experience."

"Dear Ms. [Member Name Removed], Thank you so much for your kind words. We are so happy we were able to help solve your problem for you, and to provide you with an excellent experience!"

"We are so grateful for your lovely words, and very happy to have been able to give you a great experience! Thank you!"

"Thank you so much! We love giving our customers an excellent experience!"

"Thank you so much for your kind feedback, and for sharing your experience with others!"

"We have no record of having done business with anyone matching this customer's name or at the stated address, and we certainly would not end a call prematurely unless they were being abusive to one of our team members."

"We are very sorry that we were unable to perform to your satisfaction. An estimate by phone is nothing more than that: an estimate, and a blind one at that. It is not a guarantee of price. Until a problem is properly diagnosed on site, it is impossible to know just what will be required to fix a problem. You refused to let us fix the problem once it was found, so we collected payment on the actual diagnostic work performed. If you went to a doctor with a problem and then refused treatment, you would still be charged for an office visit. Please bear this in mind whenever you contact a service provider. We always strive to give our customers an excellent experience, and we are sorry we did not meet your expectations."